Review Time
We were given a "best price" for our new contract from £54 to £90 a month. That's nearly double. That cannot be rising costs- it's more like greed. But the experience on the phone was horrendous. 1st we got cut off after waiting for ages. We tried to cancel the contract on line but couldn't. When we got through to Sky eventually we were told that we have to cancel by telephone. What happens when you have a hearing problem? Not disability friendly. So we cancelled by phone-- but oh no, we didn't! We were told we have to telephone Sky the day AFTER the contact ends to cancel. hang on, what about the 31 days notice we were told we have to give? Then we asked for a copy of the telephone conversation. We were told that we can't have that "because of data protection" - but it's our data. After about 10 minutes of my husband arguing about this we were given a telephone reference number, which of course is not an email confirmation because we have no copy of what was said! We have been Sky customers for over 20 years and this is the best that they can do?
The Company uses a paid service called CISAS to investigate complaints which is a Bias non Governing organisation so they do not investigate in depth and are Biased to SKY, however I have just discovered SKY ARE part of the Financial Ombudsmen BUT DO NOT ADVERTISE THIS OR REFER TO this when issuing a Deadlock letter , Clearly sky are acting improperly without Moral Integrity as The Ombudsmen govern all Financial Credit Agreements and in this case the credit agreement which has been entered into which I have tried to cancel for Sky q boxes, Case now being Investigated through the correct channels
The sky q interface and remote are all sub-standard compared to the old Sky HD one. It is easy to delete programs by accident, the tried and tested Stop button has been removed and all you have is Pause, you tell it to record a program and it ends up with the recorded version and a downloaded version of the same program, it can't delete a whole series in one go anymore, when you pause a program, the whole bottom half of the screen is full of rubbish so you can't see the frozen frame you are trying to study, you can't go to a particular minute of a program so have to fast forward for a few minutes to get back to a specific point, the box is hotter than the old one even on standby, it hums loudly, has more silly led lights, the sky button seems to do absolutely nothing, there is no Favorites button and to get to favorites it is a multi button pressing extravaganza. In fact doing anything involves pressing numerous buttons where one used to work. Do not accept this rubbish. Designed by people who do not understand what ease of use is all about.And I have now remembered something else - the box hums loudly and irritatingly all the time.
Well. How stupid is this ….. 5 months ago as a new customer we took out a contract with sky for sky stream . We like it but are not keen on the playlist part as we do like to record and watch at a later time . Unfortunately with playlist you can add programs but they are not always available. So I decided to contact sky to ask if we could upgrade to sky q. We were told we could but in order to do that , we would need to cancel sky stream there and then, which means no tv only the Ariel channels through the tv , then wait 2/3 weeks for an engineer to fit the sky q equipment!!! Whilst I appreciate sky engineers might be busy and there is a wait . Why is it necessary for us to cancel the sky stream from right now ? Well, I can say this, once the contract with sky is up , we will be off . Plenty of other options out there .
Claim your business profile now and gain access to all features and respond to customer reviews.
News in tempo reale, cinema, sport, tanti video. Tutti i programmi SKY e abbonamento online
