Review Time
Booked a villa last year. When the balance was due the price increased by over £1000. Requested a refund of money that had already been paid. Still waiting for a refund that was promised a year ago!!!! Very poor customer service, unprofessional. After numerous calls and emails issue has still not been resolved. I would not recommend booking with Solmar
Really lovely villa - clean, comfy, great pool and well placed for restaurants, cafes and travel to other parts of the island. Emma from Solmar called in at the beginning of our holiday and recommended a road trip, beaches, restaurants ++, all of her tips were excellent and added a shine to our amazing family holiday on Rhodes. We would return to this same villa and town and would recommend.
I usually rent villas on the Greek island of Kefalonia every summer, and this year the villa I selected (unfortunately) happened to be managed by Solmar Villas.After booking and paying in full two months in advance, the flood of emails began: 16 CRM-generated emails from a no-reply address, most of them low-value content. The real kicker? The actual check-in instructions never arrived.Solmar only offers support via a UK number (+44), which meant multiple time-wasting international calls. Each time I called, I was told the same thing that I hadn’t submitted my flight number. And each time, I clarified that we were arriving by boat, which I had clearly stated in their form (and can still see when logged into their portal). Apparently, their automated system doesn't register this correctly, so the check-in email never triggers.Even after several calls and explanations to different team members, I still had no entry instructions when we arrived at the villa. I had to make yet another call to finally get access.To make things worse, unlike every other villa we’ve rented in Greece over the years, no cleaning or towel/linen changes were included during the stay. This came as a surprise given the premium price and positioning of the villa.This is exactly the kind of stress and disorganization you pay a premium price to avoid. Solmar’s broken automation, lack of proper customer service, and impersonal, spammy communication made this the opposite of a luxury experience.
Deliberately chose a villa for kids entertainment which was listed as a separate snug space with tv and PlayStation, also pool table and table tennis. Booked with Solmar for UK agent reassurance and because their customer ratings seemed great at circa 4.5. In reality ….. the villa didn’t have pool table or table tennis, no PS and indeed the snug room had been completely refurbished into a hall ‘a while back’. Raised with Solmar over the first half of our stay, apologies but acknowledged all facilities described didn’t exist. Offered a modest part refund which we got after a couple of weeks of chasing on return. Spoilt the holiday and wouldn’t have booked had the listing been truthful. Reviewing as potential customers should note that feedback scores have dropped a lot since the start of 2025 when we booked. It would suggest that service and quality checks are not what they were and we would be hesitant about using Solmar again.
The villa and skala were amazing Whould have got 5 stars but the owner Of the villa couldn't fix the the air conditioning in the living room area All over rooms had working air conditioning units Place was amazing apart from that issue
We stayed in Villa Summer Dawn. The villa was lovely, exactly as described and perfect for 3 couples. We did have a maintenance issue which was dealt with promptly. Location is great for the beach. Emma was always available when we needed her, helpful but never intrusive. We will be back next year.
Villa was clean and well maintained, but could do with a refresh. The bedding and towels could have been much better. The biggest disappointment was the poor communication from Solmar. I had to call 6 times in total to resolve a check in issue. I received a email 24 hours before we arrived to say they didn’t have all my (and the other guests) details and would not give my the access code to the key safe. It wasn’t until I went completely Victor Mildred that it was resolved.
Be very very careful. All is not what it appears with Solmar Villas. Currently in dispute, though have recieved a patronising response to our complaint.A villa in Albuffera, i presume they thought we were 21 year olds who are not really bothered. about acco.odation. We sre not. 3 couples in thier 50,sDisgraceful. Plenty of other Villa letting Companies. 3.7 review score doesnt reflect. I have given them 1. I will keep you posted. It could drag on a bit. ABTA next. Stay well clearStop Press:Current status summary.Despite having video and pictorial evidence of the poor cleanliness. poor maintenance, and poor service from Solmar, thay have offered us £75 per person as a full and final 'Goodwill' jesture.Solmar have chosen to take the word of the cleaning, and maintenance teams above the evidence and summarised views of 6 paying guestsThis despite having to fork our nearly a £100 for pool towels which were not at the villa, along with no tea towels.Solmar, initially said complimentary pool towels were not included.......Clearly, someone knows very little about thre brand and Ad postings.1. Filthy outside/ ground floor on arrival. Dust pan collection. Glass, cigarette butts, chewing gum, paint from flakingpoolside walls. Evidenced2. Broken toilet throughout our stay. EvidencedNumerous pieces of broken pool furniture/beds. Evidenced4 lounger mattresses blown with water and unuseable. Evidenced5. Fillthy oven. Evidenced.6. Weeds some 12 inches tall around the pool terrace. Evidenced7. Ants, plently of them on ground fllor on our arrival. Told we should not keep food on worktops as it encourages them. Evidenced. Patronising reply.8. Broken showerhead, only useable with crsfty use of cardboard. In same room as broken non flushing toilet. Evidenced.£75 per couple goodwill. Despite spending £30 per couple for pool towels. What a Joke. And this is the end point. No satisfatory resolution. Terrible Villa, Terrible Company.18-August-202515% of those who have submitted a review, gave Solmar 1 star. Click on the 1 star rating bar and read the reviews. Dont take the chance, its your well earned Holiday being managed by a couldnt care less company...
Review for Villa Eto in Playa Blanca booked through Solmar Villas. This Villa is absolutely amazing. We were a family of 6 adults and the Villa sleeps 8. It is extremely tastefully and well decorated plus spacious both inside and out. It has a large covered outdoor area containing a pool table, table tennis and dart board. A multi gym in the corner plus a hot tub. The pool is heated and has more than ample space for the 8 sun lounges. The outdoor dining area was covered plus a brick built bbq. There is also seating and extra sun loungers on the balcony. Aldi is a 30 minute walk away to which we did for main shop then got a taxi back for €5. Next smaller supermarket was 10-15 minutes walk away. Approximately 30-40 minute walk to the centre of playa blanca with all restaurants and shops or a taxi for 6 was around €5.40. The villa owner, was amazing, and took time out of his working day to go above and beyond to help us with a few minor issues we had. All in all, we had a fabulous week and would’ve loved to have stayed longer. Would definitely return and recommend anyone thinking about it to certainly book.
Claim your business profile now and gain access to all features and respond to customer reviews.
We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
splitty.com
martigo.com
classicholidays.co.uk
www.royalisahotel.com
novotel.accor.com
www.destinaholidays.com
insidervacationclub.com
brusselsairport.be
matmerci.com
americanexpress.it
