Review Time
We stayed at Solmar's Villa Kiotari Sun for a week and absolutely loved it. The villa is modern, stylish, and perfectly maintained, with a peaceful atmosphere that made it easy to relax. Its location was ideal—quiet yet just a short walk from lovely cafes and restaurants. It was the perfect getaway for my partner and me; we’d happily return.
The support team have been extremely unhelpful and have sent me a continuous cycle of contradictory messages, misinformation, and administrative errors clearly indicating a lack of proper training and an unacceptable level of operational incompetence. To be told that they are a small company does not excuse the repeated mistakes and confusion caused throughout this process.It all started with an incorrect price being displayed on the website, as a first time villa booker I was not aware of the pricing and just thought it was a special deal, as when I looked into the villa itself it hasn’t been built yet, and there will be construction work during our stay. But I then received an email explaining the mistake, but it was addressed to the wrong person entirely.Following that, I was contacted with a message stating that assistance would be provided to help find an alternative holiday, and that the commercial team would be involved to support with the pricing discrepancy.However, this was immediately contradicted by a subsequent email advising that, once again, incorrect information had been provided and that assistance could not, in fact, be offered.I then received another email referring to their terms and conditions, suggesting that I should proceed with a cancellation.Shortly after, I received a booking confirmation email. Lewis had previously stated that, if a confirmation was received, support could be offered.Yet again, this was followed by another email claiming that the confirmation was an automated message and sent in error, and that the booking was in fact being cancelled.To date, no official cancellation invoice or documentation has been provided.I have also booked flights for this holiday as I received the confirmation, but was told that I should not of done this and tried offering me other villas for the dates which were way above our budget (didn’t even get asked what our budget was). I have asked to escalate this situation but have since been ignored.
The Villa was great the area was bleak. With only 1 bar/restaurant and 1 beach within walking distance. We had to use a taxi to get somewhere decent. Although the 1 bar/beach was great and the staff were fantastic and very welcoming, the area looked like a post apocalypse scene from Mad Max.
I wrote the below review yesterday however today I will say that everything has now been rectified our rep Elena worked tirelessly all day and sorted everything going above and beyond to sort each issue we had she was amazing and we are grateful for all her hard work she has completely restored our faith in Solmar villas we would just suggest that they get a WhatsApp helpline which would make things much easier for their customers Currently on holiday in turkey have contacted solmar villas numerous times as villa has no sheets on 2 of the beds, dirty towels, showers have scalded my daughter and are covered in limescale we have no gas to cook with electric keeps tripping, plates are all chipped with sharp edges, kitchen is not fully equipped as stated with even basic equipment making self catering almost impossible, 7 phone calls not once has the in resort rep got in touch even though we’ve been promised she would and not heard back from solar apart from a generic response saying they are prioritising people who are booked within next 14 days what about the people already on holiday!!!!!!
Absolutely no customer service whatsoever, called 5 times re ants infestation and no one came out, now on 2nd day of not sleeping. Villa Tian in lanzarote, it's beautiful but can't enjoy because of ants and no one willing to help us, horrible holiday so far and will think twice before booking another one of their villas. I'm not daft I know these things can occur but to have reported 5 times , each time being told someone will be in touch is shocking. The 5th time I've had ants crawling on me. Not happy at all, holiday was not cheap UPDATE- Villa Manager visited and went over everywhere with spray and profusely apologised, the previous visitors had left tons of food out in wardrobes, furniture, tables , everywhere, showed me proof. Hopefully that's the end of it
Not sure where to start! We booked our villa through Jet2 however the villa is a Solmar Villa and the issues raised needed to be resolved by them. We booked this villa, when we arrived the air con in the main bedroom did not work and the fire alarm also was not working as it was continually beeping. This was reported every single day of our holiday and nothing was done by Solmar Villas! Jet2 contacted them but they refused to do anything about the issues raised. No air con and no fire alarm I would assume would be a priority to Solmar but this was not! We had to sleep with temp over 35 with no air con. We picked this villa because it stated it has air con! The villa is also infested with ants and flies. The kettle has some insects living in it! watch out for that! The insects were coming from the window frames. A lovely villa but very very run down. such a shame
This was originally two stars but now reduced to one due to the inadequacy of the response. If they really cared about improving the guest experience then they have my email and my telephone number. They are just providing platitudes.We booked a villa in Kefalonia, Greece for a week at the end of June/early July. The automated booking comms were fine and worked well. The Support does not work as well. The 24/7 helpline (UK support) is poor. We sent a list of questions in the week before departure. We received an automated response suggesting a 14 day response time but that they would prioritise the calls depending on departure dates. We waited 48 hours and resorted to the support line and covered our questions with an agent who promised to get back to us. We still have yet to receive a response to either the initial email or the subsequent telephone call.Whilst at the Villa we had an issue with towels and again used the 24/7 support line which to be fair resolved the issue within 24 hours. We had several other observations which we were going to pick up on our return but were asked to list at the time. We did this but have still not received a response. Whilst the Villa was exceptional it is also available through other providers and if we choose to go back it won't be through Solmar. They do not appear to either have the capacity or capability to deliver a five star service.
we stayed at villa pletessa nova. Unfortunately there was quite a few disadvantages. There was many large ant infestations, even without any food laying out, the ants would somehow crawl out of the walls in giant groups and climb everywhere in swarms. The air con in the main bedroom didn’t work whatsoever and it was 35+ degrees, it was quite hard to breathe. So if you are staying in this room i reccomend buying a fan. The fire alarm battery was dead the entire time we were here, and we reached out many times and got no response whatsoever, they also told us someone came out to fix it when this wasn’t the case and it was still beeping for hours on end for the whole stay. There was also bugs in the kettle when turned on so we had to boil water in a pan. Lots of light bulbs were also broken. In the kitchen giant swarms of flies crawl in through the tiny window gap and crawl everywhere. The beds were also very hard. I think that the bottom of all of the walls need to be sealed up, the same with the windows, to stop all of the massive infestations of all sorts of bugs.
Second time we have been with this company,and I think that due to it's spread of properties the reviews will of course be mixed accordingly.Villa location excellent and as described in the brochjure,I think 6 guests would be pushing it a bit but lovely for 2.Villa was small but well appointed,2 bottles of wine as a welcome,very clean and well stocked with loo rolls,real coffee,plenty of cutlery and glasses,dishawasher tablets and washing macnine powder.The rep. on the ground Guilia was absolutely brilliant,minor queries were answered swiftly and positively.She is on her game and was keen for us to be happy and she really made the holiday special.Pool is on the smallish side and equipment is looking a little tired,but the price was fair so....
Absolutely blown away with the beauty of villa sala. The photos do not do this villa justice at all. It was stunning. In a wonderful area close to everything I wanted. The company were great to. Very informative. Very helpful and gave a constant flow of information we may need on the run up. Can not wait to book again with you and bring some more of the family. Thank you so much for everything.
Claim your business profile now and gain access to all features and respond to customer reviews.
We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools.
Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you:
- Loads of choice – more villas and destinations to inspire your break.
- Peace of mind – villa managers nearby and 24/7 phone support while you’re away.
- Wonderful holidays – guests love what we do
With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.See more
www.imperial-hotel-copenhagen.com
janinelovestravel.co.uk
lastminute.com
mexico-women.com
vegas.com
above9.travel
travelopedia.co.uk
cruise2.com
travelpack.com
worldtourstore.co.uk
