Review Time
Staff are really nice but I spent 53 minuted on phone trying to cancel appointment and actually had to drive to Yate which is 25 minutes from home to explain why I had not been able to.pick up.glasses which even after 2 text reminders were not ready! Not great and hopefully they will be ready next week!
Staff very pushy to encourage you to buy as many pairs of glasses as they can.Eye test was rushed through without consideration, it took a nano second. It felt like a production line, clearly not enough staff. Customer’s left with standing room only in the waiting room.Staff asking for personal details within earshot of other customers! This is a massive no,no! Incredibly insensitive and what about GDRP compliance, you are asking customers their name and dob infront of an audience of other customers.Rather chaotic overall.Maybe SpecSavers profits are valued higher, than their valuable customers.I Shouldn’t Have Gone to SpecSavers…..I wonder if SS will address this with a generic and impersonal, rather insultingly vague and artificial reply. eg, Customary beginning with……. ‘I am sorry to Hear that your experience was…….. ………………….We value all feedback, although we won’t take a jot of notice or change anything (Moving Forward) means ‘in the future’, pre 2015!
I recently had an eye-test and was asked if I would like to try varifocals. I was told that I had 100 days to try them out, but if I didn't like them, to bring them back.I could not get used to them so took them back. I was asked to wait for a few moments until someone was available to help me, and when they were, the young lady was extremely helpful.She helped me choose a new frame, helped me to decide which lens to go in which pair (I got 2 new pairs of glasses thanks to the varifocals not working out), and was told that they would take a week to come back to collect them.I cannot recommend Specsavers enough, particularly the Leigh branch. Always helpful and welcoming.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
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