Review Time
Went to Specsavers in Bromley after too long a period after first visit some 4 years ago. Had an eye test to renew and upgrade my glasses. Brilliant eye test which seemed very thorough. Prescription was slightly different from previous. As I was going away, I was told new glasses would be labelled urgent order, if possible. I went away and came back and after two weeks contacted Specsavers to ask if order was in. Told yes. I asked why they had not contacted me, as they do many times when asking me to attend for a test and spend some money. Anyway, after trying on the glasses which I paid £200 for, the vision was not as good as the original pair I was wearing from four years ago. I was told that this would be remedied,and they would contact me before the close of business that day, which is nearly a week ago now.I am really disappointed with the service and care that I am getting from Specsavers and now it is time when I just want a refund and I’ll have to go somewhere else. I have been told by bromley Specsavers that I will get a refund. I ring very couple of days or so, but rarely get a return call as promised! Manager, Stan Mingle, is always busy and no one else can help. I am going to get on to parent company to see if I can get any help there, and then to citizens advice and trading standards office this week. Such a shame as staff are lovely but service is non existent.
My first visit to Specsavers in Oakwood, Derby. Lovely friendly helpful staff 😊 My eye examination was carried out by Almira Maryam, she was lovely, very informative and helpful, gave lots of advice and reassurance. Luke was my dispenser, very efficient and again very helpful. A pleasant experience all round ☺️ keep up the good work!
After paying a lot of money and waiting along time for my glasses, i was a bit annoyed when I noticed a week later that the lens didn't actually fit the frame. I took them back. After a short conversation i told them I wanted a different frame because I didn't want the same problem again. They made me feel like it was my fault. No apology just blank faces. Going to collect my replacement glasses of witch cost me an extra £60 because i replaced the old lens with a thinner lens. I felt the customer service was crap. No one smiled and i felt like i was not welcome. I felt that the whole experience was rather demoralising after spending over £300. Not again thank you.
Was warmly welcomed and helped by lovely member of staff. Given a very thorough and informative test by optometrist, even though to my embarrassment it had been six years since my last examination. Was again helped to choose frames and particularly like that I was not guided towards expensive designer frames, All in all a very positive experience.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
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