Review Time
The experience with this company was rather short but awful, to say the least. I was in the club just once with the use of 'gratis dagpas' on the 28th of December 2022 which was supposed to be completely free as was stated in the description. The gym(the one on Willem de Zwijgerlaan) was alright, but the experience afterwards was an absolute disappointment. I didn't sign up for any subscription after my only visit to the club, but after some time, in January and February 2023, I got an automatic email asking to pay 9.99 euros as an outstanding balance. I sent multiple emails to clarify why I must pay for the free pass but didn't get a clear explanation from anyone. I also tried to check with the person at the club's reception, but all I got was the promise to check with someone from the management. Sometime later I got an email from debt collection service with a demand to pay 49.99(+40e for collection costs) and then got a letter(at this point I was not sure how they managed to acquire my address as I removed my account a few months earlier - why my personal data was still stored? It goes against GDPR) with an explanation that ignoring the payment may cause 'Sportcity BV' to "submit my file to the judge". Again after multiple emails & calls from my side, I didn't get any clear explanation from Sportcity.It ended up with nothing so far but when I was passing by the club - I asked what to do with this situation and got a reply that the only thing they knew - was that I was added to the 'blacklist'(which is quite mutual as I don't think ever considering this sports club). I could have never imagined that one free visit to the club could trigger such a headache for me. It was the worst experience in my life with the gym so far.
I am beyond frustrated with SportCity's service and their handling of membership cancellations. Not only did they threaten me with incasso (debt collection) for non-existent payments, but they also displayed a shocking level of incompetence. Despite providing all the necessary personal information, SportCity couldn't even locate my father's account in their systems. This situation is utterly unacceptable. I urgently requested confirmation of cancellation, removal of our personal data, and resolution of the outstanding balance, but SportCity failed to address any of these concerns adequately. I strongly advise against joining SportCity due to their lack of customer care, threats, and inability to manage basic information effectively. Consider this a warning to avoid the disappointment I experienced.
My wife had an account with them. During the name change, looks like they accidentally duplicated her account and started charging us twice every month.We contacted them for reversal of this and correction and they strictly deny paying our money back.This is direct Robbery and shall be charged by authorities.Stay away from them
I have told them multiple times not to contact me with new offers after the whole failure surrounding covid. Well look at that they changed their name and are again trying to get me to sign up. I don't anything to do with this company every again no matter their name.
They are still charging me even though i cancelled my membership 2 months ago!!! They are thieves dont be a member here! They confirmed so many times that this would never happen again and 3rd month they charge me €229 i dont think this amount of fee even exists!!!! Seriously how difficult is this to cancel a membership!
Having ended my subscription with Fit For Free in 2020 due to COVID measures in place, with no open balance at the time, now Sport City has been chasing me for weeks to collect over 100€ they say I owed. Intimidating customers, threatening with collection services and legal measures, had no choice but paying them. I was lucky they didn´t decide to charge 1000 just because.I would never use not recommend their services.
I cancelled my membership and they are still billing me. I found a phone number finally and they told me I had ond month still to pay, so Im gonna pay the rest and see if it's ok, and if they stop billing me i will remove my bad review.
Bad company. Tried to cancel the monthly subscription through their website, but this did not work. So I tried to cancel by e-mail an phone, but they are not reachable by phone or e-mail. They keep trying to collect the money from my bank account and send me reminders. Never Sportcity (the new name for FitforFree ) again!
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SportCity bestaat al sinds 1995 en is met inmiddels 115+ clubs door heel Nederland 'je sportclub om de hoek'. Wij zijn je plek voor spinnen, boksen, yoga, cardio, krachttraining en gezelligheid. Bij ons voelt sporten als thuiskomen: een fijne plek waar je kunt trainen, lachen en ontspannen.
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