Review Time
Bought a used approved car. They said it would come with a warranty. Ever since then whenever an issue happens I get told by some I don't have a warranty. Clearly there is no information management system in the company and they later ignore your emails. Would not buy anything from them again.
I drove over an hour to the dealership to take my car in for a minor service. The car was with them from 9.30am. At about 3pm I hadnt heard from them and tried to call but could not get an answer. I eventually went back and was told it would be another 20 minutes if I didnt want it Valeted. I was left standing in an empty show room for 10 mins after my car was finished. Upon getting my invoice and report, I was told that I had 2 tyres with Gashes down to the cords and splits in the other 2 (due to our poor roads) and that my brakes were 100% worn. I asked why no one had rang to tell me about these problems especially given they had had the vehicle all day and was told it was because they were busy. There was no option to keep the courtesy car and so I had to drive over an hour home with a vehicle that should not have been on the road. It has taken me 2 weeks to be able to get my car booked into a garage for repairs, luckily I have the use of another vehicle. This is certainly not the kind of service I expect and have never had such poor service from a dealership before. I wont be going back.
Rishan was the sales person who dealt with my pick up purchase at the Cambridge Branch of Toyota. There were a few hiccups but he dealt with them professionally and to the best of his ability. I would buy another vehicle from him again
I've been a loyal customer of the Steven Eagell Toyota (Rayleigh branch) for over 10 years and my most recent visit was my final one.The "Servicing and Parts" team really need to brush up on their customer service skills as they are woeful. My concerns were treated with indifference or borderline blagging.Two days prior to today my car was booked in for a MoT, Healthcheck, and Full Service; however, they didn't undertake the MoT and nobody bothered to contact me to let me know. I had to reach out to them the next day to book in the MoT for today.Today I take the car in, and on the MoT advisory a host of issues popped up (issues completely missed on the full-service and health check carried out two days prior).During the MoT they reported a supposed buckled wheel, you'd think they'd notice that on a healthcheck and full service two days prior, or is that asking too much? You'd also think a "buckled wheel" would impact the cars performance in someway, but it drives perfectly.The service reports across the two days had conflicting information; for example:On the Wednesday apparently the front-brake pads were 100% worn with only 2mm remaining on both pads. Logged as an MoT advisory.Today the front pads were 60% worn with 6mm on one pad and 1mm on the other. Logged as an MoT failure.It's quite amazing to see how one of the brake pads had grown 4mm in width two days later!That's just one of many discrepancies between the two reports I've found.The car is now going to a highly-rated independent garage next week for its MoT. My 10-plus years trusting Steven Eagell is over.This Service Centre's standards have dropped across the board and I can't trust their service reports when they are this contradictory (bearing in mind these reports were only 2 days apart).If you're a history buff and like tales from the Wild West, visit these cowboys.
Bought a second hand ‘non franchise’ car (Solihull Branch) for £36k over a month ago. Condition of sale was 6 month warranty. Warranty Paperwork or any warranty details yet to materialise. Next stop trading standards. The car already has issues, and no one seems to be doing anything about it. I don’t remember ever buying a car with warranty, that had no details of 1) the level of cover 2) the term of cover and 3) the process to activate cover. It also took weeks for my part ex payment (money my way) to come, which left me out of pocket.
I had a service and MOT done on my LEXUS on the 26/08/2025 for which I paid £754+.The service was incomplete. The filter cover was laying in the front passenger footwell, unfitted. I had to go online to learn how to replace it. It wasn't difficult and only took a few minutes.On two occasions I phoned Hatfield branch (who did the service and MOT) and got Milton Keynes. They assured me the service dept. would phone me back, but they didn't. On Friday I finally spoke to the General Manger of Hatfield branch, after trying to track down the Service Manager to no avail, the general manager assured me he would get to the bottom of it and phone me back, Monday. I'm still waiting for a phone call. So my advice is don't hold your breath! This isn't the first time I've used Hatfield and there was a problem, I certainly won't use them again.
I recently visited the Bishop Stortford centre on 23 August to explore two shortlisted cars. Unfortunately, my experience was very disappointing due to the behavior of the salesperson, Mr. Foraz.As someone who recently obtained a new driving license, I was simply exploring my options and requested financial details for the two cars I had shortlisted. However, Mr. Foraz was extremely rude and insisted that he would only provide financial options if I committed to purchasing a car immediately. This approach felt very unprofessional and put unnecessary pressure on me.Buying a first car is an important decision, and I expected guidance and support—not a forced commitment. Such behavior does not reflect well on the Toyota brand.I would appreciate it if a senior representative could connect me with another salesperson who can assist me in a professional and supportive manner. I am still interested in considering Toyota as my first car, provided I receive the right experience.Thank you for your attention to this matter.
I bought a chr 2022 model from Steven Eagell Stourbridge.And due to the excitement of a first car buy when I picked it up I dint check that everything was fitted . When the reality settled I realized that it was missing the rear seats headrest . I immediately reported which then took time but they did eventually send me the headrests .Then much later realised that the rear shelf boot cover was missing and since I had already written to them about the headrest I let it slip away . Now not too long ago I was adding screen wash and had to open the bonnet and realized that the engine cover is missing , and that’s when I decided to do a full check on the car. Sadly the near side front wheel arch liner was missing as well . Now the issue is not in replacing the items myself but the dishonesty in how the Stourbridge branch conduct the business .
After booking my Toyota in for its service and mot. I was told it failed on a major item. A dust cover issue on the anti roll bar joint. Not only did this make my car undriveable but I was then given a quote more than 3 times the price of local garages using genuine Toyota parts. To add insult to injury, two mot garages said this would only be an advisory and not a fail. They also declined to cover anything under my extended warranty despite pointing out the T&Cs. The terms stated torsion bars are covered but Steven Eagell decided to call it a anti roll bar and said that word was not in the terms and conditions, despite a anti roll bar being a torsion bar.
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