Review Time
I recently brought my car from Steven Eagell Toyota garage.Thank you Tayyab Izaz for looking after me, your time and expertise are very valuable helped me in buying my car. You explaining all features of car, patience in answering my questions.you went above and beyond to help find right vehicle for me. I could tell you really listenend. Thank you .
Absolutely appalling experience – avoid at all costs!Reserved a car online with Steven Eagell Aylesbury, paid the £99 reservation fee, and received confirmation — only for the car to be marked “unavailable” moments later. No one contacted me, and repeated calls were met with vague excuses and zero follow-up. A full week later: still no refund, no apology, and no accountability. Even my formal complaint email was ignored. Completely disorganized and unprofessional — I’ve never been treated so poorly by a dealership. Save yourself the stress and shop elsewhere
I have 6 Toyota vehicles, some work some personal. I rang both letchworth and st Albans branches as I wanted to book my van in for a service. Company policy says I have to show them my v5 log book and a driving licence to get a service done.Guess what, they won't be getting non of my business and once I replace my vehicles they won't be Toyotas.What a Joke !
St Albans branch - I have been appalled by the experience that I have had with the St Albans branch over 4 years from the customer service team, the service and maintenance team and general management. The management never closed out my formal complaint for sexual discrimination and misogyny. We have since sold our two Toyotas and unsubscribed from being contacted, yet the garage continue to break GDPR and continue to contact me by phone and email from the sales department despite explicitly telling them that I do not want to be contacted due to the appalling experience we had from the garage.
I am really not surprised at the current low 3 star rating.I have had dealings with Steven Eagell before and find them really indifferent to customer satisfaction. I am frankly surprised that Toyota find this acceptable - they are a very big motor group.I was only looking for a cheap non franchise used car, one that they will likely send to auction. I sent an email confirming my interest to the salesperson last Wednesday. No response, I thought she may have had a day off and possibly not received it so didn't worry. By today still no response, so I phoned.She had indeed received my mail, and proceeded to blame her manager to whom she referred the matter!She should have had the simple courtesy to confirm receipt , and if necessary explained that as she had to refer there may be a delay. Would have cost her nothing but instead she chose to effectively ignore my mail.I was only wanting to buy a cheap, used, work car at this time, but when the time comes to buy my next new car I certainly won't be interested in going anywhere near Steven Eagell. I will be advising others to 'avoid' as well - customer satisfaction is not valued here.
I visited the Rayleigh dealership for service and after the service there was noise coming from the front of the car. I had another inspection done by them and they quoted approx. £1500 for repairs to fix these problems. When I got this quote I was told that the car was safe to drive and to book it in for the repairs when they get the parts. I Got a second opinion from an independent mechanic and it was not what the garage had quoted for - it was totally different and the mechanic done the repairs immediately for safety concerns.I contacted the service department and was promised a call back . I also emailed the service manager (Mark Perkins) and every time I call, I get a promise to have my call returned and never get a call. I have asked the dealership for their General Manager's email address so that it could be investigated and the reception person would not give his / her details.I now question if my car was serviced and if the safety inspection was ever done.Totally lost faith in this dealership and the Toyota brand.
Having expressed an interest in purchasing a specific vehicle and arranged a viewing time, I travelled 1.5 hours from home today to the dealership to view the vehicle. On arrival the sales manager I had expected to see, and had made a definite 1200 time slot with, was "unavailable" and it soon became apparent why. The vehicle I had a expressed an interest had been sold. No attempt was made to contact me to avoid an unnecessary journey and frankly there was a complete lack of interest from the sales team of my situation until it reached the senior sales manager who deserves some credit for trying to address it. . I have to say that the comparison between the Milton Keynes dealership and the Letchworth dealership who I have dealt with regularly on my current lease vehicle is very stark indeed. Letchworth take time and effort to engage customers and provide exceptional service. Milton Keynes is a blot in the Stephen Eagall name frankly and they would be well advised to address this. Apologies for the tone here but a lack of courtesy and forethought from Milton Keynes was annoying and costly in terms of wasted time and travel .Footnote: worth noting that vehicles for sale at Milton Keynes were dirty this morning. Those at Letchworth were immaculate. Says it all about the relative levels of professionalism.
I bought a car from St Alban's which came with one key, they promised to configure and send the second key. But it was from one excuse to another, and then, they asked me to drive 1hr 30min back to their service station for this, which was never part of the initial plan when I bought the car. Now today, its been over 3 months since I bought the car, I called them again to find out the way forward, and the lady I spoke with is the worst of them all, asking me not to take out my frustration on her. Some people obviously should not have jobs that include interacting with frustrated clients. She is terrible with her job in a nutshell. Though I have been booked in for this weekend, but not impressed with the service I have received. Too bad. NB: The last gentleman I spoke with was very polite. The lady is a disaster of a staff.
***Re: Steven Eagell Lexus Gatwick***I had initially given them 5 stars on Google reviews, after having a good experience with the purchase of my car. I have had to change this review to 1 star due to the aftersales experience I have had from Steve Eagell Lexus Gatwick.A repair issue that was meant to be sorted before I collected the car was not sorted, so it was going to be undertaken at my local Lexus garage instead. It is still pending despite me trying to chase this multiple times. And I have now been told this will need investigating (again?) before any work can be carried out under warranty (even though this was supposedly done already). The car was meant to be professional valeted before I collected it, and it was not. I am still waiting for my V5C and after chasing, have been told the car ownership was never transferred over to me in the first place. The car battery died after 1 week of it not being driven and I have been told the battery health is poor, but that the replacement battery will not be covered under warranty despite me only owning the car for 2.5 months.The team are impossible to get hold of - no one replies to emails or answers the phone; I have left countless messages with someone in the Milton Keynes office, pleading with them to call me back about these various issues, and no one responds.Unfortunately I have found the after sales experience to be incredibly stressful and would not recommend purchasing a car from here
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