Review Time
Stevan eagell Stourbridge, formally Marshall's.All same old, except the name has changed.No parking for customers, promise will call back with update, never do, have to call back yourself and go through a calling system like a doctors surgery.Constantly being told things are in the process of being done or checked, only to find out, when you evtually get your car back that, they need more time, and want to rebook, to go through the same dishonest and unprofessional service again.No point complaining to Toyota themselves, as they say it's not there responsibility as all these dealers are franchised.Such a shame.. Good brand, very very bad customer service.Avoid at all costs.
The experience of buying a car from this dealership was disappointing on most levels. I helped my elderly in laws buy a used car - the videos sent didn't depict the vehicles condition accurately. Despite having lots of notice and a booked in handover, we turned up having travelled the two hours to find the vehicle hadn't even been cleaned. So lots of waiting around. This despite the process being handled by a specialist 'hand over' team.Shocking.I've emailed since to request help with the cracked rear light lens, as this is going to cause an MOT failure, and despite email after email, I've been ignored.It would seem that they simply don't care.So far Lewis has ignored five consecutive emails from me. Are they in your inbox still Lewis and you've just ignored them, or did you decide deleting them was a better option?No where near good enough.
February 2024I am writing with a smile on my face after collecting my 4th car from Toyota Letchworth. I’ve been a customer since 2021.May thanks to Shamidul Wahid for going through the process of getting everything ready for my 4th car. This time I’ve gone for a CHR. Extremely satisfied with the outstanding service from Shamidul.Also many thanks to David Conkling and Raja Ahmed who also took part in finding my 4th car. They are both great managers.The three of you make a great team. I will definitely be coming back again when it’s time to change cars.I would strongly recommend anyone looking for a car to speak to the team at Letchworth.Steven Eagell Toyota Letchworth should be awarded showroom of the year.So please don’t delay and call Letchworth today on 01462 688 400April 2023Excellent customer service from David Conkling who ordered my Yaris Cross earlier this year. This is my third Toyota from the same branch. Anyone who would like to buy a Toyota I highly recommend speaking to David.March 2022Amazing customer service from Ali Zaiter. In fact the best customer service I have received. Bought a brand new Yaris from Ali who guided me through the whole process and was very kind to prepare my car for delivery within a few days.Really appreciated the follow up calls after taking delivery of my Yaris.I highly recommend speaking to Ali if you would like to buy a Toyota.
My Toyota Yaris Cross (2021 reg) has been at Steven Eagell Toyota Cambridge for 3 weeks. My car is still under warranty and while my husband was driving it suddenly all the lights started flashing and it read 'hybrid system failure'. The hybrid system then went into shut down while he was driving at 50mph on a single carriageway. Our young son was in the car at the time. This nearly resulted in a significant accident. My husband was not far from Steven Eagell Toyota Cambridge and managed to limp the car there. We were told the car needed a new transmission input damper, however they cannot say when the part will be available (this is a known fault that required a nationwide callback of all Toyota Yaris Cross in Australia/New Zealand when they were first released). The car is not safe to drive without it. I am disabled and have a blue badge. Steven Eagell have refused to provide me with a courtesy car despite being fully aware of my disability status. For three weeks my husband and I have been trying to get a courtesy car, a requirement when a car under warranty has a system fault. Steven Eagell have said they cannot and won't help us, the lady at Steven Eagell Cambridge even hung up on my husband 'because she could not help him'. I am effectively housebound without my car and can still get no answer as to when the part will be available and my car be fixed. I have now escalated this with Toyota UK also and have been waiting a week for a call from their customer care team.This conduct is unacceptable and discriminates against those with disabilities. Train your staff in customer services and sort out providing courtesy cars which you have a duty to provide for cars under warranty, especially when there are significant parts delays resulting in cars remaining unfixed for weeks/months. I am paying Toyota monthly for my car, right now I am not sure what I am paying for.........
Hi , very bad experience with Toyota Oxfordshire. After 13 days, I emailed them about the noise brakes. It’s really annoying every time. I’ve been passed around even to Watford , travelled back to Toyota Oxfordshire to no avail. The manager heard it himself, he said it’s NORMAL for a hybrid car. So I have to live with it ? So many sweet promises when selling but horrible reality. So much of my time was wasted being absent from my work for the desire the get the car I deserve because I was paying the right price every month. I just feel it’s a bad choice for me. If I could only return the car. Until now, I still hear the break noise which reminds me of my bad choice.
Dear Toyota Team,I wanted to express my sincere appreciation for the outstanding customer service I received during my recent purchase of a Toyota BZ4X. My experience was nothing short of excellent, thanks to the remarkable efforts of Miss Shannon Bennett and Mr. Tapi.From the moment I reached out via email, Miss Shannon Bennett promptly responded with professionalism and ensured that all my inquiries were addressed promptly. Her dedication to ensuring customer satisfaction was evident throughout our communication, and I truly felt valued as a customer.Furthermore, I had the pleasure of interacting with Mr. Tapi, who exemplified friendliness and expertise during the sales process. He went above and beyond to provide clear explanations and guidance, making the experience both enjoyable and informative.Overall, the seamless communication and exceptional service provided by both Miss Shannon Bennett and Mr. Tapi have left a lasting impression on me. I wholeheartedly recommend Toyota to anyone seeking a reliable and customer-centric automotive experience.Thank you once again for your outstanding service.Warm regards,dr.hesam Golestan
I dealt with the Cambridge brach. I was asked for a £99 'holding deposit' when booking a test drive and was promised this would be refunded if for any reason I did not purchase a car from them. I had to chase repeatedly over a period of 3 weeks to actually get my money back. Also not keen on the high pressure sales tactics employed by staff. They offered me around 20% less as a trade in value for my car than several other local dealers against similarly priced cars.All in all, not a place I'll be returning to at any time.
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