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Wife went with intention of buying a Aygo X undercover what a mistake to cut to the chase they didn’t want to negotiate poor part exchange price when we asked about an automatic after seeing 6 for sale on there website we were told we couldn’t buy any? The manual we had put a deposit on they would not negotiate a price but could bring one in from another site it was too much like hard work to top it all when I asked a manager (Jon) for a quote on a CHR he said he would get back to me well I’m still waiting obviously didn’t need the sales, the wife bought the car she wanted from Listers at Lincoln no hassle looked after got what we wanted for the wife’s p/e and looked after properly I am still waiting for my quote from Jon. I am still waiting for my deposit money to come back to me it’s been 5 weeks and still waiting if you may want any deposit back then I suggest you don’t put one down in the first place. On another note before this I did in January take my current vehicle a CHR in for a mot checked copy of certificate when I got home and the mileage on the certificate was 3000 miles more than actually on the car (that is bad)For a
I ordered a new Toyota pickup, Toyota Canterbury, in September 2023, paid a deposit and wanted a 2024 registration. I had to constantly ring them regarding a delivery date, 3 weeks ago I was given 4/4/24 as delivery. In view of this I sold my current vehicle. Last week, via email, I was told that the order had been cancelled due to end of production, which they knew about in January, not even a courtesy call! So now with no vehicle I will have to lease one so I can work! At a cost of £10,000 a year minimum! The lease is because Toyota Canterbury have said that I can have a pickup, upgraded at no extra cost, but, in a years time, although I’m not to accept that time span as gospel, it could be longer! I am disappointed and frustrated at the appalling customer service and lack of follow up care! Shame on Toyota.
Never complained in my life but this time I feel compelled to write this so others can avoid Steven Eagell Toyota Dealership Luton at all costs! After I bought and paid for a Kia Ceed 2014 £7000 I had a call confirming that I could pick up the car on Monday 4th of March! The car was paid for on Thursday and only on Friday I get email confirmation for pick up on Wednesday so they moved the date. On Tuesday I called the dealership to make sure all is ready for next days pick up and I’ve been told the car is not ready and only the next day would be sent for an MOT as the MOT expired on Sunday 3rd of March but that someone will call me for confirmation. Not only nobody called anymore but today , 6th of March when I was supposed to pick up the car which by the way they should have delivered so I was actually doing them a favour picking it up I received a call saying that their technician is sick and they had to sent the car in Milton Keynes for an MOT and of course I couldn’t pick it up but insisted it will still be ready today only he doesn’t know when. All of this has cost me taxi money for 2 days , lots of stress and hustle! So to anyone out there looking to buy a car please do yourself a great service and go anywhere else! Appalling customer service, NO professionalism, NO value for money! Looking forward to see if there are any other nasty surprises tomorrow and in the future with this “ very well maintained car” as I feel there is a complete lack of honesty in this company. Will keep you posted…
Shaun Valentine of Lexus Ipswich was unstinting in his efforts to answer all of our questions and concerns when we test drove the UX300E. We were impressed by his service and by both the Lexus brand and the performance of the car. Unfortunately, we were unable to overcome the inherent limitations of the Chademo charging system and the inaccuracy of the stated range.
Updated on 3/8, I sent an email. Unfortunately, their mentioned that the "Senior Management" has not reached out to me. The individual who replied to me is the same person who scheduled an appointment with us but have not show up on the agreed date and time. I disagree with their self-proclaimed "diagnosis" and their subsequent insistence that we handle the issue ourselves.Please escalate this matter to the actual "Senior Management" and refrain from wasting both our time if you are not going to provide assistance. Thanks.-------------------------------------------------This experience will be unforgettable for a lifetime. A very poor experience, wasting time and money, with unprofessional customer service and maintenance. I purchased an Approved used car from the company and had them conduct MOT and service for three consecutive years. I am not sure what warranty they provide for the purchased approved used car. I paid much more than usual for MOT and service only to have the car develop problems with no one taking responsibility, and they even asked me to find a body shop on my own. After the MOT, I paid them for repairs, but the fitment was very poor. The attitude of the manager was poor. After discussions, he asked us to drive the car back for inspection and scheduled a meeting with him to discuss the issue. However, he did not show up on the agreed date & time and did not communicate with us at all. After inspecting the car, they only said they couldn't handle or improve the situation. They left areas where the paint was chipped untreated, a pile of strange and abnormal paint residues unattended, and lights improperly installed. They simply suggested that I pay out of pocket to find a body shop to follow up.Good luck if you choose to do anything with them.
Since my car finance agreement is coming to an end (in 6 months) they have been incessantly contacting me in all forms. Emails, text messages, letters and calls. So many calls, and always after 7 PM. They want me to buy a new car. On every single call I have told them I am not interested and to please never contact me again about sales. Didn't matter, they just called me again. I feel positively hounded by them at this point and I will never buy from them again. Which is a shame, because the car is good. But the moment I'm done with them I will block them on my phone. I just don't understand it, aren't they by law required to stop contacting me if I ask them? Isn't that what GDPR regulations stipulate?
Don't take out a service plan, they charged £200 for a first check over and oil change on a new car. Customer service is awful. You have to book a courtesy car about 3 to 4 weeks ahead,yet when they sell you plan tell you ,you will get a car or someone will pick it up and drop it back then the excess if you have a courtesy car is £1000. Don't tell you that. Have since cancelled it and sold car. Would not use steven eagle toyota again, staff attitude stinks. Stourbridge branch.
!!!They are dishonest and not professional!!!!I had few very disappointing experiences with Steven Eagell Cambridge. Neither buy a car nor service your vehicle with them.Sales:Few years ago I approached the sales team of Steven Eagell Cambridge in order to buy a vehicle. Chap named Naim who is still working for them was the person allocated as our sales advisor. We just wanted to buy approved use small Toyota Yaris type vehicle. There were not many cars available within Cambridge and Naim suggested to look into the Steven Eagell website. There was one available in Birmingham and we decided to pay a deposit to secure the car so they can bring the vehicle to Cambridge. The vehicle was supposed to be delivered in three working days but after not hearing anything back from them I called to check if the vehicle was delivered. I spoke to Naim and he said he was sorry but they couldn’t deliver the car because a customer accidentally drove into the car I deposited and caused significant damages to it while parked in the forecourt of Steven Eagell Birmingam. Of course then he offered to sell another car which was in Cambridge but I refused. After all this story makings from Naim I got suspicious and called Steven Eagell Birmingham directly and enquired with the registration number of the vehicle and guess vehicle was available in perfect condition without any damages. After my findings I called Naim and asked him why he has lied to us, of course he couldn’t denied. Later on I managed to buy the same vehicle which was claimed to be damaged. Very very unprofessional and dishonest approach from a sales person who represents Toyota.Service:My vehicle had an extended warranty and I took it for service and MOT to Steven Eagell Cambridge. My car was serviced but they advised me that if the car goes for MOT it will fail due to rear wheel bearings being noisy. I asked them if they can fix it under the warranty but they denied to cover the job under warranty because the car covered 100 miles on top of the 10000 allowance. At the time of the service booking the mileage on my car was well under 10000. So please if you have an extended warranty with Toyota and you service with them to benefit from the extended warranty take your car there before you exceed the 10000 allowance otherwise they will deny all work which is supposed to be covered by the warranty. But the main point of this story is that I picked up my car from Toyota and booked an MOT with Halforts Auto Centers in Cambridge. My car passed MOT without any advisories. They advised there is no issues with wheel bearings. Please be very vigilant and alerted when they suggest any work to be done on your vehicle always ask for second opinion before you decide to go ahead. I would never recommend Steven Eagell Cambridge…
Dreadful service from S.Eagle Ashford, my Rav 4 went in for a 51k service and MOT I made it clear i wanted the service carried out first as and work needed to pass the MOT without additional advisories,and they did not listen, and I picked up two! Then on my return home I noticed that the service book had the wrong mileage recorded in the service book, it was covered up by a small post it note! So a trip up from rye to Ashford to address the problem, I ask for a call from the dealer manager heard nothing two weeks in I rung the dealer and was assured I would get a telephone call still nothing! What a complete joke this company is, I will write to Toyota customer service and explain this terrible customer service, I am in the market for 2 new Toyota vehicles but I will go back to my local Toyota dealer in Hastings.
First up - I love Toyota, they are fantastic cars and an inspirational company, and my Toyota Rav-4 hybrid is the best car I have ever driven. So this is not about Toyota at all. This is entirely about Steven Eagell and their post-sales services. We purchased our Rav-4 on March 1st - the process was relatively seamless and the individual that initially supported us was great. But, they only gave us one key and promised the other one was just coming and "we will let you know when it arrives". Many phone calls and visits later and it is June 22nd and I still do not have a key despite being told by the branch manager that a new key had been ordered and was on the way. Every time I seem to speak to Steven Eagell it always seems to be someone new and they never seem to have the necessary information that I have even raised this concern in the past or that a second key was needed.The process has been shambolic. While I will buy another Toyota in the future, it won't be with Steven Eagell.
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