Review Time
Identified a bag online in the Sale which was sold out, so I did the search option for item in store. I went completely out of my way to visit a London store to purchase the item, to discover it was full price. Completely misleading & flouting trading standard regulations. Deeply disappointed, I won’t shop there in future on principle.
I ordered a jumper and there was enough time from the date of placing my order to delivery, before I travel abroad. However, days passed and my order was not dispatched. I emailed 3 times before I had an answer from someone, ignoring my questions about delays and the fact that I traveled abroad soon ( I gave them exact day). When I kept insisting to tell me why it was delayed- I was told they were busy with their orders! I explained this was going to arrive after I leave, but they did not care much. The most useless customer service ever, because they don’t even bother to read emails properly. Then they refunded my shipping fee, measly £3 and something as ‘an apology’. Never mind the order was delayed and I am not going to be there. And I was planning to take this jumper with me in my travel. Luckily I put my work address, so I asked my colleague to keep it for me. When I came back, opened the package, it was such a disappointment. Difference in the colour, no shape, sleeves too long and too tight around my waist. Then I saw they charge you to return it 😂. Horrible company, I would never order from them any more.
My experience with online shopping and their customer service was absolutely dreadful. Hours spent on pointless phone calls. Nobody at this company follows through on their promises which are just lies to end the call. It cost me in terms of time and ££ and I will never buy from them again. This was by far the worst customer service I have experienced from any company. AVOID AVOID AVOID.
Please read my review ‘Worst Company’ because I’d like to update you all!So the necklace didn’t arrive and after calling them 4 times they explained Evri’ had damaged it so it had been returned to them.Nobody ever called me or contacted me to let me know, I had to call them.Because my friend really wanted the necklace I re-ordered, expecting to get my refund asap because of my constant complaints and then just pay for the 2nd necklace. Anyway the new necklace has arrived and it looks like it’s come out of a Christmas cracker, the cheapest thing I’ve ever seen! I’ve now returned the necklace and they owe me 2 refunds which I know I will have to call them again and again to chase. I have NEVER experienced customer service like this so unless you can afford to throw your money away then please don’t bother, I let them scam me twice!!!
I wish I could rate 0 stars. The tracking link wasn't working when I ordered the item and I didn't receive a response from them despite informing them several times. It was only later that I realised I was emailing the wrong email address - there was no email reply saying 'do not respond to this email' or anything. Eventually I found the right email address, had to email them twice before receiving a response. Only for them to tell me the item had already been delivered 2 weeks ago. It never arrived, so they said they would initiate a refund, which was good. But then I couldn't find the refund in my account for weeks and was emailing them to chase up with no response. Eventually I received it, but never got a response from them.
I went to the Regent Street store and purchased a top and earrings. The cashiers are now using iPhones which don’t accept Amex payments so the woman needed to move me along to the next till, when doing so the earrings didn’t get passed on but I was still charged. I have the receipt and time stamp and reached out online asking them to check this but received really poor customer service from Dexter online who then ended the conversation mid way through. Didn’t listen to my concern just kept saying ‘go to the store’ but didn’t have solution to the fact I can’t go to the store in a city I don’t live. A very unfortunate mistake from their cashier and even worse customer service online.
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