Review Time
they very sly..been watching a couple products and they’ve put the price up now that black friday is here so that they can add a discount making it appear cheaper, when it’s just reduced to the price it was before black friday. very very sly put me off ever shopping there again so cheeky and greedy
Ordered twice in early November. Both orders failed completely.First order: confirmed as complete, then cancelled without any notification. Only found out weeks later when I chased.Second order: payment taken, two weeks of silence. Finally told it was “on its way” on 19th Nov. Then & Other Stories requested the courier return it on 21st Nov (visible on tracking). Refunded without explanation.I’d explicitly requested NO refund and needed items for work. They ignored my instructions completely and did the opposite.Customer service offered 20% off – but only for online orders. Why would I order online again after two failures?Reviewing other recent reviews here, I’m clearly not alone. Pattern of failed deliveries, poor communication, inadequate service.It’s deeply disappointing to see consistent negative reviews going back months with the same issues. They keep failing customers yet nothing improves. I’ve completely lost trust in this brand and will not shop with them again.Avoid online shopping with this brand. Physical stores only if you must.
They are extremely slow.You pay for every delivery and it always takes much longer than any other large retailer. To return an item you pay as well but on top of that you’ll wait forever to get your money back. I had to call their costumer service 3 times already. They are nice and try to help you but definitely their system is really inefficient. Being part of the same group as H&M, and considering that &otherstories is generally much more expensive, H&M offers a service 100 times better than they do.
0/10 rating. And other stories has corrupted technology systems you can expect wrong sizes to be sent with you. I was sent a wrong size 3 times for the same item, following promises I would be sent the correct size. Time wasted spent arguing via email with customer service and shipping back returns, just to be made a fool again and again by being sent the wrong size! They offered me nothing to compensate for my horrific experience, and said claimed my situation has been resolved already. No refund has been made yet. They told me to order 2 different sizes in hope I get the right one lol!
Having never ordered from them before I am unable to sons again…the customer services is diabolical the off shore call centres are unable to understand English well enough or speak it to allow for a comprehensive conversation so the flow is fractured and fails. No lead times for complaints and delivery dates go on and on and on and on…Shop else where they are dreadful
I would give 0* if I could. Absolutely terrible customer service on the phone number provided. Truly awful. Representatives have children crying in the background when answering calls, English is poor and they put the phone down on you when they don't want to deal with the call. I have tried to call the store to speak to them about my query and you cannot call a store in the UK either. Thought this was a good brand - will never purchase from them again.
I placed an order for two items on October 11, and today, October 23, I still haven’t received anything. The tracking shows that the package was handed over to Instabox on October 16 at 14:15, but there has been no movement since then. I’ve contacted customer service three times asking them to investigate or send a replacement, but I keep being told to “wait a little longer.” Very disappointing experience so far.
Awful customer service & products. I purchased a jumper in-store in Dublin, washed it correctly on a wool wash as per the instructions and it shrunk. When contacting customer service, they refused to help as we brought it 'in store'. We simply can't fly back to Dublin to change the top, we are aware we can't get a refund but we had proof of purchase and all we wanted was another jumper.Really really unhelpful customer service, will not buy from them again.
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