Review Time
Company is shocking. Been over a month and still not recieved my order! Ordered on the 3rd of october and its now the 10th of november!Will not be purchasing from them again and will be contacting my bank and trading standards as they have taken my money but ive not received anything and getting their customer service is a joke.
Placed my order, informed delivery in 3 to 5days- - - totally unreliable. No updates, NO communications. I had to chase them, pathetic excuses- - - been so busy- - - their laptop was not working- - - order took over 2 weeks to arrive, not funny in the winter cold. Appalling customer services and a thoroughly poor business. Would never use again, hopeless.
Don't order anything...RUN....wished I had.Have to back track. item arrived 2 days ago(08/09/2025) nicely wrapped and Evri small damage to box. Frightful to no communication glass came direct from somewhere else as per paperwork inside. I can add no more. You decide yourself, me.???? Nope.
Ordered cut glass, rope and rope glue. Package finally arrived after considerable time with the packaging damaged (opened) and the glue missing. Emailed multiple times and left a phone message. No response and no replacement glue received. Still waiting after nearly two months since ordering, and can't do the maintenance.
I ordered glass and then heard nothing despite being told that I would get tracking and delivery in 3 working days I was very worried as I couldn’t get hold of anyone despite numerous calls and emails. Eventually, my glass arrived and was well packaged You need to improve your communication with customers
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