Review Time
Ordered my glass on 11th Feb looking at 2 working days delivery. Now 21st Feb and no sign. No answer to any email and highly unlikely to answer phone. Phoned and got an answer on 19th to say it will be here the next day. Called today 21st and been told its with hermes (not royal mail as told). Mentioned a few of his poor reviews and his answer was "some people go over the top with these things". Wish I'd checked first.Reason for my delay was he's been on holiday and the glass will get here eventually. Not worth the hastle to use this company.
Ordered a piece of replacement glass Thursday 30th Jan and received 2 emails, one from him and one from PayPal to say it had been dispatched. Nothing received Monday, Tuesday....... emailed and rang countless times. When phone was eventually answered, first time my husband was told his internet was ‘down’ so couldn’t check his orders? then when I rang I was told glass cutting machine was ‘down’ and emails re dispatch we’re computer generated (how with no internet?!) Rang again Wednesday 5th then Thursday 6th and he assured it was in first class post that day... 1 whole week later!Rang again friday 7th... definitely dispatched but 1st class may take 2 days. Fortunately, received this morning before the storms hit ... but sealed packaging says ‘stovecare products’ ... surely if he is cutting glass himself then it would be printed with ‘stoveglass direct’🤔Would definitely not recommend as first class clearly means at least 9 days and could have bough from elsewhere much quicker !Wish I’d seen these reviews first
Paid for first class delivery and got it the next day guarantee just like it said. Couldn't sign for the package due to work commitments but left it in a safe place for me.Glass was cut perfectly for my stove as it was a foreign model stove and quite hard to get. No leaks, no scratches and good as new!Recommended to anyone.
Stove Glass Direct are a wonderful company they were prompt and efficient just by what I had told Richard on arrival he knew what was needed and had what was needed so the stove was mended and back up and running. 100 % recommend this company.
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