Review Time
My husband purchased a coat for me ad part of present. I out it on and all felt fine. Then as I was looking at it I noticed brown fluff. This ended up to be the padding that is Inside the coat, it was coming out as the stitching was coming apart. I emailed styled up and they said because I took the lable off there was nothing I could do. Bearing in mind I hadn't worn it out, there was no marks just a fault of there's. Won't do nothing about it. Them 1 us 0Rubbish
Brought a Hoodie and Leggings set from this company. Wore the set once and put into the wash. Well it came out with the seam coming loose and becoming holes. Emailed the company letting them know of the disappointment of the quality after wearing and washing once! Got a email back to say they don’t refund worn items, no apology for the quality,or apology of waste of money on item brought.Definitely will not buy from here again!!!
Another bad review for a faulty product, this seems a common factor for this company. Brought my daughter a coat from here and in less than a month the belt buckle broke. Contacted customer service and was told they cannot send a replacement belt and quoted the returns policy by the unhelpful Caitlin, they are now ignoring my messages have told them I will be contacting Trading Standards and social media but still nothing, I wished I had checked the reviews on advance but my daughter said all her friends had the same coat. Avoid this company at all costs!
Do not buy from this company Wow I wish I had reviewed all the negative reviews before purchasing I purchased a coat for my daughter, she only wore it 2 or 3 times and all the stitching on the shoulder came unstitched. Because it had been worn they weren’t interested. The coat can’t be worn at all now Please please please don’t buy from this company
Disgusting company , hadn’t even wore the body warmer that we purchased for 32 pound. Holes in the pocket and cannot return due to throwing the receipt and original packaging- who thinks to check for holes in pockets after spending 32 pound, would not recommend at all.
My review is based on the customer service I received when I accidentally put in the wrong address for delivery…definitely give them 5 stars as they dealt with my issues in less than 24 hours not to mention I got my order within that 24 hours of me ordering it…so can not praise these people enough, actually disappointing when reading some of these reviews as my experience was completely different and honestly cannot praise them enough
I’ve recent been in touch with this company to let them know that the puffer jacket I bought for my daughter in December for Christmas has got a broken zip which means she can no longer zip it up. I was told that as it’s now not in packaging and the labels are removed I cannot return it for replacement or refund. I told them that in light of the consumer act 2015 as this is a damaged item you need to at least inspect it and then offer a Replacement or refund given that this is within a certain timeframe and it is effectively defective. They come back with the same message. I messaged them again repeating my plea but they are now ignoring me. Stay away from this company, I have now raised this with my credit card company to follow up with them, so I can get my money back and buy another coat to replace my daughters Christmas present. They have very poor customer service and clearly have very poor quality items given the amount of reviews that are all saying some to me. Don’t trust them, stay clear!!!
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