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Our journey with SW James began purely by chance ... a chance Google search for "Quality UK made sofa manufacturers" - it had to be UK made and we knew it must exist somewhere, we just had to find it and quality - well who doesn't want quality ... what we found far exceeded our expectations, SW James are head & shoulders above anyone else and believe me we have looked at a lot. Quality doesn't truly describe what we have purchased - they are truly exquisite. You can see & feel the skilled craftsmanship and they are next level comfortable. We made our purchase not having met Warren or even sat in any of his beautiful Chesterfields, so if you are in any doubt about making a purchase from SW James and like us are at the other end of the country, have no fear you have chosen well and will be very well looked after by Warren and his amazing team.
We purchased two leather Huxley Chesterfield sofas from Warren at SW James. The experience started with a visit to the showroom where we were given an individual attention by Warren; not a hard sell, but an informed, experienced and guided service. We placed an order and Warren kept us advised of the production progress on a weekly basis. Not only that, they were delivered ahead of schedule. Best of all is the quality of the sofas. They oose quality and craftsmanship. We couldn't be happier and would recommend SW James to anyone who requires a quality sofa with quality service.
From the moment we visited the showroom we knew we were making the right decision, and the order for our 2 seater and 3 seater Huxleys, plus a Blanch desk chair was made on the spot. In the eight weeks or so since then we have received regular email updates from Warren and today we took delivery. The sofas and chair are of a different level of quality to any other furniture we have ever bought - simply stunning. Then the icing on the customer care (it is care, not just service) cake arrived a few minutes ago - a beautiful bouquet thanking my wife and I for our custom.SW James are an exemplar of what good old-fashioned service should be and I have no hesitation in recommending then unreservedly.
Outstanding service from Warren and the team at SW James. From having decided on an Atticus 3 seater sofa to complement our luxury rental home in the Cairngorms National Park, to the delivery of our sofa, the communication and customer support was exceptional. The sofa itself is luxurious and very comfortable, just as we had expected. A very satisfied customer.
Today is like an early Christmas present, we have just accepted delivery of our breathtakingly beautiful Sterling Chesterfield, Scroll Wing Chair & Laurel Foot Stool, they are more impressive than we could have imagined.Credit also to the 2 Prestige Furniture delivery guys, they were friendly, very smart and extremely careful with the delivery, a true credit to you.Please share a VERY BIG THANKYOU to everybody involved from ordering to delivery, it has been a fantastic experience.Thankyou once again
S W James, and Warren in particular, offered exceptional personal service, making us feel welcomed and at ease when we visited the showroom. We were given an in-depth insight into what goes into making a sofa and all our questions were answered, without feeling any sales pressure. Warren kept in touch with regular updates during the build and the delivery team were efficient, on time and really helpful - including moving our old sofa into the garage until it could be picked up. We’re thrilled with the sofa itself and would definitely recommend S W James to others. Karen, Graham & Vimmie 🐾
Warren and the team offer an exquisite product and experience from start to finish. Our private showroom appointment guided us to our bespoke sofa and footstool, and the result is nothing short of incredible! A perfect fusion of beauty and comfort!
We were so Happy with our sofa's, we chose the Huxley 3 seat and a 2 seat . so stylish and comfortable and really complimented our living room. Nothing was too much trouble Warren was welcoming when we met to choose our sofa's and answered any questions we had .I would highly recommend you will surely not be disappointed ! Happy customers Barry and Teri Wilson.
We have had our SW James ‘Mini Monty’ for a week now and we are very impressed with it. It’s beautiful, comfortable, sturdy and just fits our living room perfectly.The entire process of dealing with Warren and the team has been seamless: from requesting swatches, having some specific requirements discussed, ordering the sofa (‘a big day’) and then taking delivery of it! They have exceeded our expectations every time with their willingness to help and deliver. Although I had never heard of SWJames before, I was encouraged to take the risk and order from them based on a feature in the Tatler magazine and once I had spoken to Warren I was very happy to proceed with this significant purchase. A huge thank you to everyone involved!
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