Review Time
Experience at racing wasn’t fantastic due to dangerous racers and limited laps due to constant stopping. I did unfortunately complain regarding this and my complaint was dealt with within an hour and with a good outcome to re race. Great customer service.
I would advise caution when dealing with this company, as they have unfortunately ruined my son's upcoming birthday. I made full payment in their BASILDON branch, and at the time, there was no mention of their refund policy. My son later changed his mind and decided he no longer wanted the race, so we requested a refund more than two months in advance.However, the company refused to return the £539.57 we paid. Their lack of flexibility and transparency has been extremely disappointing.
Me and my son have been twice before and loved it but last week we didn't have the greatest experience (no fault of team sport karting team) this was due to other participants not listening crashing mucking around. Which we were constant reds the whole evening and once finished we left very deflated and annoyed. I emailed the customer care team and explained events to which a had a rapid reply apologising (once again not there fault) that we didn't have a great experience and have offered 2x vouchers for us to return again which I'm very happy with and so will my son. This matter was dealt with very quickly by the team. Thankyou.
TeamSport's customer service handled my complaint promptly and professionally. After raising concerns about our recent trip, they responded quickly, conducted an investigation, and generously provided vouchers for all affected drivers. Their communication was clear, polite, and aimed at making things right.I genuinely appreciate their effort to ensure we have a better experience next time.Thank you, TeamSport, for the excellent customer care.
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