Review Time
Today in the Frederiksberg Center branch, I had to wait for 45 minutes to ask a question about a hand cream and to actually buy it. the shop assistant was from the eastern EU and very new and didn't know how to work with the system. there was a long queue and also I had a gift card that she couldn't apply in the system and I ended up paying for the product in full and not with my gift card! very annoying experience!
I would give a 0 stars but sadly that isn’t an option! I went into the body shop just before Christmas to purchase presents for my family, I queried getting an eye cream and the sales assistant recommended one that she used herself. I also recommended my mum got one based on the great reviews the sales assistant. After a week of using this I noticed my eyes were getting dry and red all around where I’d applied it, I assumed this was the cold weather so carried on using. The next morning I woke up and my eye was swollen, weepy, red and sore all around. Also my actual eye was blood shot and extremely itchy. Turns out I have had an reaction to the eye cream. I spoke to my mum and she also was experiencing slight dryness around her eye… so I quickly said don’t use it anymore. Now this was 2 weeks ago and my eye is still not better. I have now had to spend £30 on eye drops and cream from the chemist as my eye is flaky, swollen, red and extremely painful. I have messaged the body shop on Instagram and was supposed to have a call on Friday. Did I get one? Of course not! If my eye does not get better I will be taking legal advice as clearly either this was a bad batch produced or, the eyecream is not suitable. The eyecream is the oils for life one. I know now I will not be buying anything else from this company!!!! If only I could add a picture you could then see the nightmare I’m dealing with!
Hi ! I have been a regular customer of BODY SHOP Hounslow Branch. More than 10 years now am using and loving the body shop products to the T !!I would specially like to thank my consultant Ms.Francesca who has been a great help ! Its always a delight to see her plus to get the right kind of advice from her for my skin.She is extremely patient with all your queries and would go at great lenghts to help you choose the right kind of products for your skin type.I would highly recommend any one whose looking for proper guidance to visit Hounslow Branch & look for Ms.Francesca( she is a sweetheart 🥰 )to seek the appropriate advice! Wishing Ms.Francesca & the body shop team the very best !Maithili More.
This is not the first time shopping online with The Body Shop has been a tedious experience. I took advantage of the sale and treated myself to some make up and an oil burner. I waited over a week to receive an email that my order was on the way, but the oil burner would not be included as it was out of stock. I bought oil for the oil burner which they have still included. What do they think I'm going to do with that? It's just poor service, with no one caring, or anyone using any common sense. Also, the fact they took the oil burner off my order, has made all the other items more expensive as I used a £5 off coupon. I have addressed all issues above and in their response they've skirted the issue. The oil burner is also in stock on their website too, and they tell me it wasn't in stock when they processed the order but now it is. Well why can't they send me one?They just want the sale and to hell with whether the customer gets what they wanted, and have a positive customer experience. The people who respond to you have zero charm or any will to actually address and resolve your issue. They are therefore surplus to requirements. To add to the diabolical service, their courier service, the ever reliable Hermes, just left my parcel with my incomplete order on my door step with no card through the door, and I live on a main road, so I was lucky to not have that picked off. Pathetic.No one seems to be able to do their job properly anymore. Very poor customer service all round.
My wife placed order 27th November The Body Shop confirmed order on 28th. TheBody Shop sent email on 3rd December to say her order is on the way. it is now the 15th December and it is still on it's way.(18 days after order) I have contacted TheBody Shop via phone but had a few emails to say its on its way if it's not there within 24 hours they will chase it up.HOW DO YOU THINK I FEEL REGARDING THIS SERVICE!!!!
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