Review Time
Kurtis was so helpful when answering my questions regarding an event cancellation. He responded quickly, fully explained the cancellation process, and reassured me of the outcome. Kurtis was an amazing customer service representative - I really appreciate his assistance!
The schedule for the Ant Middleton Mind over Muscles has now been altered to February next year.We cannot attend on the new date, so requested a refund.Josephine has sorted out the refund for us immediately - Thank you great service!Olwen
I booked two tickets for a show, but didn't realise they weren't together (?my fault, ?senior moment!)). I phoned Ticketmaster feeling very grumpy! Lini calmed me down and fixed up two tickets together in no time.My reason for only 4 stars is that I had to wait for so long to speak to a real person.
Such amazing and fast customer service! I was holding out hope that my event could be rescheduled after covid but unfortunately not. I held my ticket for over a year and decided to ask for a refund. I basically contacted Ticketmaster asking for a refund and honestly was expecting to hear things like: "I'm sorry but its been too long and we can't give you a refund" Or basically just take an extremely long time to get back to me about it. But to my surprise I wake up to an email saying that my refund has been processed no questions asked and that it will be back to me in 3-5 days. But then I receive a notification saying that the money is back in my account that same day! Such wonderful hassle free service! Thanks Ticketmaster! I would usually expect the things I described before from other event service providers but not from you! Thanks so much! :D
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