Name: ticketmaster.com.au
Telephone: 000000000
Rating: 4.2

Mariah Guest

"Fantastic Customer Support Service"

I was very impressed with the prompt reply and action taken by the Customer Support team today.Having the option changed from Mobile availability to Print At Home availability is very much appreciated.Thank You Ticketmaster Australia.

Date of experience: Feb 12, 2024

GS Guest

2 years ago

After making a mistake in my booking…

After making a mistake in my booking for the Red hot Summer tour I was able to get a transfer for my ticket at the venue that will be so much easier for me to get to and get affordable accommodation for the event.

Date of experience: Feb 12, 2024

Dan Tanner Guest

2 years ago

Response was quick and efficient

Date of experience: Feb 11, 2024

Armin Cain Guest

2 years ago

Quick resolution

Date of experience: Feb 11, 2024

LC63 Guest

2 years ago

After the AI could not fix my problem

After the AI could not fix my problem, Tess sent me the tickets as PDFs. It was a very prompt and helpful response - and on a Sunday.

Date of experience: Feb 11, 2024

Morac97 Guest

2 years ago

Was able give me a refund really…

Was able give me a refund really quickly I hope its like that all the time

Date of experience: Feb 11, 2024

boolapin37 Guest

2 years ago

I made a silly mistake

I made a silly mistake ordering 4 tickets instead of 5. I immediately contacted customer service online and my error was resolved in a very timely manner. Tk you very much for your great service!!

Date of experience: Feb 10, 2024

IH71 Guest

2 years ago

Give Mark a pay rise and promotion

Mark was the best online customer service assistant I’ve ever interacted with. He was professional, to the point, and so fast in replying and solving my issue! Literally solved my enquiry in 5 minutes! Thanks Mark :)

Date of experience: Feb 09, 2024

Aurora Guest

2 years ago

Accessible Access Team Did Great

I had to contact the accessible access team when an unexpected recent stroke had one of our party unlikely to be able to attend IF we still had our booked seats. After a couple of days, the team emailed me back, clarified what we'd need, and arranged to move our seats to a more accessible area. The event is a sold out major event, so for them to pull some strings when space is at a premium is beyond amazing. The impact it has on the child who has watched her young mother survive her stroke, and now hopefully able to share this event with her as planned (tickets were gifted to her for her birthday 1 year ago from her mum) is immense. Thank you for understanding our situation, and making it more possible for our friend to attend. We are filled with gratitude.