Review Time
No aircon, completely overbooked and had to kick people out of our seats when they themselves had paid for seats too. Also can’t get onto the wifi ( makes it much more excellent)At least it’s the fastest line but certainly wasn’t a fan. Caught the train for 6.5hrs from Budapest to Munich (Hungary to sth Germany)
The journey Innsbruck - Venice Santa Lucia was not as expected, no information about some work on train tracks in Italy and the need of taking the bus from Verona. No signs, no info once arrived in Verona where to get the bus. The driver did not take us to Venice city but dropped us in Mestre. Plus there was just one bus and some passengers did not get on and had to find themselves a way to reach destination and had to pay extra money for a new ticket.Very bad organized.
First the train had 1,5h delay, its supposed to be a night train but its not any different from a normal train, the seats are small and the ac was turned on the full volume, which was highly uncomfortable. Then we got awakened by the police, which checked our IDs after midnight. Throughout the journey the train gathered 7 hours of delay in total, we got almost zero information, and if we did then it was in german (which we dont understand), the radio that announced the information was very quiet. We couldnt even buy food because of the confusing information from the employees. Then right before our stop (Amsterdam) we got announced that the train wont continue any further, no help from the staff, we got zero explanation, they just told us to leave and didnt offer any alternative on how to get to our destination.
Dear OEBB, traveling with your company was hell. I purchased first class tickets, no transfer, for me and my 5yo kid, aprox. one month before our trip to Terst. Two weeks before trip, you send me e-mail to inform me about some complications on track. So my brother in law, who is german native speaker, call your customer line to ask if I should cancel or rebook? Your employee inform us, its ok, maybe there will be part of the journey on bus or some delay.So, we have to change from bus to train and back six times, nothing like the first class and it will take from Trieste to Wienna more than 20 hours!!! Your "replacement bus servis for certain part of the trail" (??) in reality means bus from Trieste Centrale to Sežana. Then change to train to Logatec. Then change to bus to Ljubljana. Where your replacement services collapsed. Nobody knows anything, no relevant infos. Your replacement bus from Logatec was delayed, so we can't catch the Wienna train and another train was replaced by bus to Kranje again, then we have to change again and go by train to Villach. Delayed 22 minutes, so we mised train to Wienna and have to wait on the train station for 7 hour (and counting)! Thru night, with 5yo kid. Thank you very much, really. In fact I am writing this in Villach (1:52 a.m.), still waiting for train to Wienna. Currently more than hour delayed. With my kid trying to sleep on my lap. Maybe there is no train to Wienna, maybe we both are going to die here. Wienna - Trieste with Flixbus 6:45. No transfer. Trieste - Wienna with OEBB: >21 hours, 5 transfers. And again, I bought first class ticket, without any changes of vehicles! And your employee told us, it's not big deal, maybe some part of the road by bus and that's it. Are you crazy or WTF?! Why don't you tell us, you are not able to provide in current conditions any service and give me money back, so we can travel by bus. Or maybe walk. It could be faster.
It was terrible expirience! Two trains from Munchen to Villach were canceled and we had to stay in Munchen for more than 9 hours. Than we have finally arrived in Villach and we had to sleepover in hotel that costs us 200€. They didn't give us any money back and we strongly recomend NOT to drive with OEBB trains.
Booked 2 tickets for a 6 hour journey from Vienna to Ljubljana, cost over $170euro. The staff member did not once mention this does not actually reserve you a seat We understand the extra cost for that was approx $3 euro. How ridiculous to sell tickets to a 6 hour journey without a seat , we only found out once we boarded and tried to work out where to seat only to be told we had no seats …and the staff were less then helpful, in fact rude and arrogant seems to be the preferred operator standard …Buying a ticket ? Make sure you ask for a seat ….
The ÖBB has been great for our stay in Austria with one glaring exception - the 150 bus from Salzburg to bad ischl train station on our way to Hallstatt. We had 7:15 am ticket and bus driver said there was an express bus 10 minutes behind him. There was NOT! there was a normal 150 bus again at 7:45 which everyone got on who had been told it would be express. As we were stopping at every stop, we saw the express bus pass us - apparently it left at 7:55. B/c of the original bus driver, we had to wait an hour for the next train to the ferry station for Hallstatt. The 7:15 and 7:55 buses both made the original al train we were supposed to be on. Tried to get an uber from bad ischl but could not. So, use whatever tickets u buy and DON’T believe the bus driver if he says to wait for a ‘faster’ bus that is right behind him
The ÖBB has been great for our stay in Austria with one glaring exception - the 150 bus from Salzburg to bad ischl train station on our way to Hallstatt. We had 7:15 am ticket and bus driver said there was an express bus 10 minutes behind him. There was NOT! there was a normal 150 bus again at 7:45 which everyone got on who had been told it would be express. As we were stopping at every stop, we saw the express bus pass us - apparently it left at 7:55. B/c of the original bus driver, we had to wait an hour for the next train to the ferry station for Hallstatt. The 7:15 and 7:55 buses both made the original al train we were supposed to be on. Tried to get an uber from bad ischl but could not. So, use whatever tickets u buy and DON’T believe the bus driver if he says to wait for a ‘faster’ bus that is right behind him
This company is a total fraud! As much as possible stay away from them. I paid for tickets in a machine in Vienna for a trip to Bratislava. The conductor/ticket controller claimed it to be unvalid, and forced me to pay a fine for 105 €. The machine unfortunately have bad translations from German to English, so one of my tickets were a discount ticket to a card I don’t hold instead of a «Comfort» ticket which I thought was better seats. I offered to pay the difference, but the angry man refused to listen and to execute good judgment of the situation. The customer service just said it’s important to treat all customers fairly, so therefore they will not give refunds, and that this would be their final answer to my case. Unless you want a extra cost for 105€, choose another transportation company.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
aerobasegroup.com
usautopartscar.com
carregchecks.co.uk
ruroc.com
fietstas.com
gm.com
scooterseatcovers.net
stellantisandyou.co.uk
jeepbolts.com
toyota.com.au