Review Time
I'm writing this review because I paid for a private sleeper cabin with bed (inc. breakfast etc) from Vienna to Brussels.At 3am the train broke down and they left us on the platform to make non-reserved connections to Brussels (so two other trains) riding 2nd class, unreserved.My issue is that I filed a claim to be compensated the difference in fairs and have not heard anything back. I find this unsatisfactory that no compensation is offered due to the discrepancy of class of carriage and board.Will actively AVOID until resolved.
Iv not even traveled yet and this company seem a joke .Purchase tickets at a Super saver non refundable price of £32 per person from Munich to Innsbruck in December only last week .Following online advice as with any train travel book early non refundable tickets to get best price and availability, yet there now available for around £12 to £16 per person .How is that even possible closer to departure ?Now after looking online at this operator looks like il be lucky to get to Innsbruck anyway and if I do doubt it'll be ontime .
Trains always late and the tickets are unbelievably expensive! For 25km 10€!? In other countries it costs 2-3€ 😅. Joke..Maybe they say I shouldn't compare but of course I am gonna compare because I travel a lot and I see the differences. They should do better.
I took the Nightjet from Amsterdam to Vienna and, unfortunately, it was one of the most disappointing train experiences I’ve had.First, a staff member shouted at me on the quay when I asked for directions — completely unacceptable customer service. The solo cabins are tiny, and the mattress is so thin it’s hard to get any rest. There’s no bar or social compartment either, so you’re basically confined to your cabin for 14 hours.My train was delayed by 4 hours, and despite the long wait, no snacks or even water were offered as compensation. Breakfast is served based on location, not time — meaning when the arrival was rescheduled, we got breakfast at 11 a.m. instead of 7 a.m.When I asked customer service why no one offered water or assistance during the delay, I was told they “follow EU rules.” That response sums it up perfectly — OBB Nightjet feels like the Ryanair of the rails: minimal comfort, minimal care, and minimal customer service
The OBB service was appalling.The train was filthy and smelled awful, which is unacceptable for the price paid. The reserved seat system failed completely: passengers without reservations occupied my paid seat, and no train staff was available to help.This was the worst train service experience I've ever had.
I had booked several trains journeys as part of our holiday around the Salzburg area - two were cancelled and the other was delayed - we almost missed our flight home from Vienna. We were travelling business class.On a positive note the staff in the first class lounges in both Salzburg and Vienna were very helpful and courteous. Vienna Lounge was a little spartan and seemed to be under renovation.Also the online experience seeking refunds has been very good. Just let down by the cancellations and delays which were for nearly every train journey we had booked. Need to learn from their Swiss neighbours.
I purchased a Eurail Global Pass 7 days within 1 month for me and my wife on 3/07/25 for $924. On 3/16/2025 I booked a reservation for a sleeper cabin the Nightjet NJ421 for 09/012/2025 Amsterdam 19:00 direct to Munich 09/13/2025 7:06 for which I paid €739,80. The OBB website states that “The costs for the journey, the reservation in the respective travel category and breakfast in the couchette or sleeper coach are already included here.” When I purchased the reservation under “Discounts” I entered that I had “Eurail Pass” for my wife and myself. I obviously assumed I was getting a discount for having paid for the train portion of this reservation with a Eurail pass since there is a dropdown box that states "Discount for Eurail/Interrail". When I received a notice that my schedule had changed in early September, it came to my attention that OBB is charging the same amount for reservations+tickets whether or not you use your EURAIL passes for the Ticket portion of the reservation that is purported to be giving a discount. I submitted examples showing in 2 instances the same price was to be charged whether I had an Eurail or not. Both ticket prices are the same for 2 different dates of service. Two of these reservations showed that I was getting a EURAIL discount, however there was no discount given on the ticket portion on the total expense. I contacted OBB on September 7 and it took almost a month to get back to me. On 10/06/2025 I received a response from OBB “It states that you must select “Semi Flex” when booking in order to choose a discount with the Interrail ticket. I can see that you have chosen a standard ticket without a discount.” The next email “the ticket you have selected is the ticket without the Interrail ticket discount. You can view the respective discounts in the ticket details.” I feel that OBB is purposely deceiving travelers into thinking they are getting a discounted price for this type of travel (with Eurail) because no where on the website is this information provided to customers.I submitted my information to the Federal Ministry, Mobility and Infrastructure Republic of Austria and filed a complaint against OBB. This led to arbitration and I was offered 180€ of free travel vouchers I can use over the next 10 years. I really wanted OBB to make their pricing more transparent but this is all I could do. I would encourage travellers who have been screwed by OBB to file complaints against them with the Federal Ministry, Mobility and Infrastructure Republic of Austria and seek some compensation.By the Way the overnight experience from Amsterdam to Munich was equivalent to having someone hit you with a baseball bat for 12 hrs. I had reserved a cabin for 2 with a WC and shower. The bed was as hard as a rock, the wifi was non-existant, the train rocked all night and no instructions how to get to the top bunk. I will never do that again particularly with OBB. As an update my case went to arbitration and I got €180 in train credits that are good for 10 years.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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