Review Time
Have had nothing but expensive problems with a Tissot watch I bought. Always has to be sent out of the country to Tissot for repair which is never less than €100. Bracelet broke (luckily I didn't lose watch) - Tissot could/would not repair - €200 for a new one which has broken again this week. I've spent more on repairs to date than the original cost of the watch. I will definitely not buy a Tissot again.
T Touch solar developed a display fault without ever being worn. Went back for repair under warranty and still waiting after 2.5 months. Latest date is another month on. Communication is non existent. What a terrible make of watch in both reliability and service. Disgraceful.
Rip off, bought a £450 watch, shortly after the warranty ran out the crown came of, sent it off to have it replaced...£250 to replace it.No thank you - its a £20 replacement item and £50 labour on a bad day.You HAVE to use Tissot as the replacement part is restricted and no other jeweler can order it and fit it for you !It WAS my 3rd Tissot watch - you have lost a loyal brand customer.
Bought Tissot automatic watch 13 years ago for £260, and have loved it. 5 weeks ago the winder snapped, and I was quoted £70 by Debenhams in store to send it off and replace it. Great I thought! 2 weeks later a phone call from Debenhams - email from Tissot to say inside of watch had rusted (sealed watch and not used in water!) They would not replace winder without de rusting and resealing and price rose to £200. Debenhams guy very embarrassed and apologetic. Not happy but needed it done, so reluctantly agreed. Another phone call from Debenhams today, and another email from Tissot. This time the bracelet clasp is supposedly loose, funny enough that was not the case when I took the watch in! The repair price rose then by another £80 to almost £300, more than I paid for it when new! Once again repair guy very apologetic. I said no to the clasp repair and asked for original work only, but was told Tissot will not do part of the job, it's all or nothing! So I either pay £280, unless they then 'find' something else, then it could be even more, or watch is returned without any repair, even though part has been paid for in advance and they've had it for a month. Apparently, this is a common practice with Tissot and Smart watch repairs - I call it deceit and verging on theft! Will I buy another Tissot watch - I doubt it,even though I like them. Have Tissot lost another customer - you bet! Will they care - I doubt it very much!!!
I brought a watch through the official Tissot website. I decided to return it for a refund before 28 day return period because they didn't send the bracelet links I requested to resize the watch. After returned it they and did not refund my PayPal account and simply ignored my emails. Thankfully I kept all of the evidence and got a refund through PayPal. They are a very dishonest operation. Only buy from them if you like being scammed.
Automatic Tissot watch stopped working two weeks after purchase. Crown stopped winding watch and wearing or shaking it doesn’t work. My cheaper seikos have worked well for years. Had to return watch and pay shipping. What a waste of time. I’ll never buy another Tissot.
I boght a watch from their website because on the pictures looks beautiful, but when I got the watch it really looks completely different. I send the watch back for a refund and and unset they said that the watch was scratch when the watch was in perfect conditions. it was a just an excuse for not to refund me my money. customer service is horrible, no body knows not even their policy. every time I was calling for the status of my refund every customer service representative was telling a different thing. STAY AWAY FROM THEIR WEBSITE. they are to many choices out there.
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