Review Time
Bought watch for son’s 18th birthday. Strap was faulty with non serviceable link closest to the watch falling apart after wearing just four times. Having to pay for repair as it is deemed ‘wear and tear’ by Tissot and Goldsmiths. A complete joke on both companies. I would serious spend your money elsewhere. Low quality tat.
Ridiculous customer experience. NEVER buying a tissot again. Bought a $1200aud women’s automatic watch which after a few weeks started running fast by 10min. I asked how to return it or get it fixed and the ONLY way was to take it all the way back into Melbourne CBD during the middle of lock down. I had to go back to the cbd to pick it up upon repair. Within another two weeks. It had the SAME problem. I asked if I could post it at their cost so i wouldn’t have to go into the city with kids in tow. But this was not acceptable. I had to go back in person. The sales reps denied there was anything wrong with the watch. They suggested it was MY day to day making it magnetised. I have an office job I don’t operate machinery or anything magnetic. I asked if they could post it back to me once repaired which would save me just one out of a total of four commutes to the city. Denied. This whole time. They made out as if I was an inconvenience. I am just SO disappointed with this whole experience. It’s absolutely appalling.
I got the most wonderful experience with the Tissot service here in Switzerland. I bought my Tissot in Barcelona years ago and now there was some problem with the digital component. My watch was repaired for free and sent back to me for free in a very short time. All correct! Great service!! Merci Tissot!
Bought a mid line tissot from Macy's. About 2 months in, stopped working. Sent to tissot (swatch in the USA) who fixed and noted it had been misused. Which was utter crap. They said they would fix but warranty was no longer in effect. Months later it stopped again. Will never by another. I hate this because i loved the actual watch. I'll Spend my money elsewhere
Bought a rather nice-looking watch for my sons’ special birthday from Tissot, thought I was dealing with a good professional company.How wrong I was, the watch was not delivered when they said, and didn’t appear until a week later missing his birthday. So I had to send it back as I had found something else to give him on the day.Filled in their online customer service, week went by no communication from them.Tried again a week later, still no communication from them, tried twice more nothing.Rang the service department as customer service call number just leaves messages, helpful here they put me through to someone in London, they said someone would call and arrange pick up of the watch which they did next day and I would be refunded. Needless to say after 8 days still no refund, tried calling just answer machine which they ignore.looks like a county court claim will be the only way of getting my money back.
Bought a relatively inexpensive Tissot watch for my son to wear as an everyday watch. I ordered directly from Tissot UK. Big mistake.First complaint, it took well over a week to arrive, which is poor compared with current online ordering and delivery standards.Second complaint, the watch arrived not working. Obviously lack of quality control when sending out products. I was going to order a replacement, but when I went through the process of returning the faulty item, I was sent a return form, which stated I had to pay to return it! Come on, its 2021! This made me decide to ask for a refund.I managed to speak to the UK customer service department and they sent me another form to claim the cost of my postage, which I completed and emailed to them the day after I posted the watch back. Its now been another two weeks, and I've had no communication, I've not received the refund for the watch, nor the postage. I really wouldn't recommend buying from a company which has clearly not updated its customer service processes since what seems like the 1970s.
I bought my watch in September and in January it had stopped working. I only wore it when I went out so it was still like new and it was still under warranty. I took it back to the store where I bought it to get a new battery but the sales assistant brought it my attention that the wheel on the outside for adjusting the time had come off. I had no idea how this could have happened. In fact I have never had that happen to any watch I have ever owned. The store sent it to Tissot for repair and they want over $200 to repair the watch. That is half of what I paid for it. Tissot claim the wheel came off because of ‘misuse’. What a joke!! I have never bought a Tissot watch before and I will never buy another one. I am definitely not accepting their answer and intend to pursue this further. I have a watch 4 months old that I rarely wore and still in brand new condition and Tissot claim misuse. Shame on you Tissot!! I think the watch is faulty and I want my money back. My advice if you are considering buying a Tissot watch...DON’T! You will be disappointed!
We bought an expensive Tissot watch and it started losing time after a few months. We had the battery replaced, but a few months later started losing time again, so we had a second battery fitted. Again, after a few months it was losing several minutes a day, and by this time it was just out of warranty. We decided to send it to Tissot Australia to have a proper service which cost over $200. After using their complicated process, the watch was returned after 2 months. Within 2 days, the band broke. The pin holding the band together (which they replaced) had fallen out. I put it back in, but it was loose. Examining the old pin (Which they returned) showed that the replacement pin was slightly different, so they used the wrong part. The new pin fell out soon after, and was lost, so we will have to return it again. Hopefully the warranty on repairs will apply, but we won’t have the watch for another month or two again. We will never buy another Tissot watch again, and recommend anyone else doesn’t either.
The worst watches me and my boyfriend bought tissot watches for our birthdays. Nice disign. Lasted 2 years and then expensive repair charges started. 1200 euro out of pocket and no watches. Very disappointed and discussed that any repair they do it lasts only 4months and back to repair again. Never ever buy unless you want be scammed. Seiko watch is working perfect while I am waiting over 5months for my tissot from repair.
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