tissot.ch

1.9
1.9 Based on 114 reviews

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Average Rating

1.9

/
5

114 Reviews

5 Star
17%
4 Star
3%
3 Star
3%
2 Star
6%
1 Star
70%

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xSkunkG13
4 MONTHS FOR REPAIR...TRYING TO CHARGE 4 WSRRANTY WIRK

Purchased 2 Tissot ..One Prx watche at Bloomingdales.....Seemed OK until the crown fell out of one of them...Owned for less than 1 year....sent back to Tissot....and ITS BEEN 4 MONTHS OF BACK AND FORTH ANOUT PAYMENT FOR UNDER WARRANTY PART...... I've had to make 3 or 4 different phone calls at least 7 to 10 emails..... He'll wait on hold for 45 minutes that happened at least 3 times.....been hung up on twice...They keep wanting to charge me and I've had to go back and forth with them it's ridiculous...... Now I just called up to check on the watch apparently it's ready for them to send it back to me but now they're trying to charge me again for it $95 I'm like what the f***.... Will never Buy another TISSOT product ever... The right hand definitely does not know what the left hand is doing over there at the service center.....

1
Date of experience: Oct 02, 2024
Switer
I left my watch in official service…

I left my watch in official service company in Greece for a battery changing and after many calls i took it back 23 days later without any information and of course they didnt replace the battery.

1
Date of experience: Aug 28, 2024
Carlena Hughes
Excellent service from Tissot

Excellent service from Tissot. An adjustment to the bracelet of my watch was done recently in such a smooth and professional way.Customer service is superb; just could not be bettered.Thank you.

5
Date of experience: Jun 27, 2024
Adora Cooper
One star is too much for Tissot

One star is too much for Tissot. The watch is actually a swatch rebranded and mine is a tachymeter400 supposedly waterproof (it is not) and timer doesn’t reset. It stopped because of salt water damage when I was swimming. They refused to accept it was not a problem with their seal. Cost me €500 to fix and never ever resets. Rubbish

1
Date of experience: Jun 17, 2024
Really disappointed with my Tissot…

Really disappointed with my Tissot watch which I bought in 2016. The numbers 2 and 10 fell off at one point so I had to send it off to be repaired and two weeks later the pin holding the bracelet to the watch keeps working itself out. Fortunately noticed but it really isn’t good enough from a luxury Swiss brand. My next watch will be anything other than a Tissot.

1
Date of experience: Jun 07, 2024
Joanne Reed
Loses time and not covered

My husband thought if he spent a decent amount of money on a good watch it would be a lifetime investment. How wrong could he be. Prior to the 12 month mark we took it back to the shop where he purchased as the watch lost time. The watch came back and worked for a short period then the same thing happened however it’s now out of warranty and the shop where purchased said there is nothing can be done. To pay $700 for a watch to not last two years is totally unacceptable. We hope this review makes people think twice about purchasing a Tissot.

1
Date of experience: May 05, 2024
Marcus W.
Okay Guys,

Okay Guys,I have read all the reviews a man could read.The theme suggests all Tissots will eventually fall apart.This review is not to change your mind!Today I have purchased a PR10004/04/24.Ironically only time will truly tell how this review will end up…….to be continued

5
Date of experience: Apr 04, 2024
Casey L.
Big thanks for lovely watch Chemin des…

Big thanks for lovely watch Chemin des Tourelles Powermatic 80 Lady and very fast delivery. Greetings from Denmark. K

5
Date of experience: Mar 15, 2024
FH79
.Disappointed with Tissot Watch Functionality and Customer Service…

I recently received a Tissot watch as a gift, and while initially impressed with the brand's reputation and the watch's design, my experience has been far from ideal.Shortly after using the watch, I noticed the second hand wasn't moving. Assuming it was a unique feature, I didn't think much of it. However, upon further research, I discovered it needed a new battery.Disappointed, I contacted Tissot customer service for a simple solution. Unfortunately, my attempt was unsuccessful, forcing me to return the watch to the store. A supposedly routine battery replacement turned into a frustrating 5-week repair process, leaving me without my watch and feeling neglected..Looking back, I realised similar experiences were shared in online reviews. My situation wasn't isolated but part of a larger pattern with Tissot products and customer service.Advice for Potential Buyers:While Tissot watches boast undeniable brand allure and aesthetics, consider the potential downsides:Functionality issuesLengthy repair timesUnhelpful customer serviceRecommendation:Do your research, read reviews, and prioritize brands offering reliable products and excellent after-sales support.

1
Date of experience: Mar 02, 2024
Otis C.
Quality issue and no customer service

Bought a Ladies T-classic automatic. It did not keep time and we took it back to the store twice during the warranty period; we were told there was nothing wrong and that we had to get used to wearing an automatic watch. Basically it was our fault Third time we took it back they acknowledged that something was wrong. By this time - surprise - warranty had expired. They agreed to give us a discount and perform a full service. The service has a warranty of 24 months. Less than two months after the service, the watch again stops functioning. They now refuse to honour the warranty and accuse us of ´wrong manipulation’ evidenced by scratch marks. These marks existed before the first repair/service (as noted by the store when we brought the watch into the store) they performed but they insist the contrary. Very frustrating as we have so far paid 600 euros for a watch that has never worked properly.

1
Date of experience: Jan 31, 2024

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