unndr.com

3.9
3.9 Based on 198 reviews

Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straigh...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.9

/
5

198 Reviews

5 Star
65%
4 Star
6%
3 Star
2%
2 Star
6%
1 Star
21%

Filtered Reviews

Filter Reviews

Review Time

Tiffany J.
10/10 would recommend to everyone

The quality and variety of the products is truly amazing and so cost efficient compared to other lingerie companies. I had a sad looking lingerie draw at the beginning of the year but the subscription has turned that right around! I also had an experience where due to Evri losing my parcel I needed to contact customer service via instagram who were AMAZING so quick to respond and sort my issue out with no hassle 😍 such a great business and have been recommending to all of my friends every time we speak about underwear!!!

5
Date of experience: Aug 30, 2024
Merrilyn M.
Charged me but didn’t get the products

I ordered the Matcha set and the quarterly subscription - they deducted 97€ from my card but sent me no confirmation of order or anything, no shipping update either. It’s been two weeks and honestly seems like I’ve been scammed. Contacted customer service now so let’s see- will update review if they get back to me..

1
Date of experience: Aug 28, 2024
gwizel
Wonderful brand

The products' designs are really unique and wonderful, the materials are high quality and the sets are super comfortable😊Moreover the team is very kind and helpful; I've had problems with the delivery of my order because it was blocked at customs for more than a month, but the Unndr team sent the order to me a second time totally for free and it reached me within days😍Absolutely recommend this brand🩷

5
Date of experience: Aug 28, 2024
Garrett Long
First time 5 star experience

First time ordering with them, had an issue with sizing and asked for an exchange, they sent it off immediately! Brilliant customer service, was fast and lovely! And helped with reviving the cutest sets that are high quality and make you feel stunning. The packaging, quality and overall experience has been perfect and I will definitely be a loyal subscriber! Many thanks xxxx

5
Date of experience: Aug 23, 2024
Macy Baker
Absolutely gorgeous each set is so…

Absolutely gorgeous each set is so detailed and so unique, like nothing I have ever seen before when it comes to lingerie! absolutely adore the material so soft and so comfortable.

5
Date of experience: Aug 23, 2024
AW38
Spoke to customer service regarding a…

Spoke to customer service regarding a return because of size and was amazed by how quick and helpful they were! This is my fourth set and I will be coming back to buy more <3 Absolutely love unndr !!!

5
Date of experience: Aug 19, 2024
Grant Ricci
Lovely underwear set and great support

5
Date of experience: Aug 19, 2024
Jeremiah Bell
Disappointed and frustrated

I really REALLY wanted to love this company and gave it three months to make up my mind as a subscriber but also bought three packages from them. I can tell you this, the first set from the subscription was beautiful and fit like a glove, although the bra had a weird cupping situation, it made my breast be pointy and didn’t follow my natural lines. I loved the garter belt and I thought it was very cute. They shipped it out a little late but that’s ok.The second order was waaaaay too small, but I didn’t update my sizing, which was really confusing. They sent it way late and I got it after they released what kind of lingerie we were getting, which was disappointing. Now I’m on the third month and they have revealed what we are getting and I haven’t gotten a shipment confirmation but have updated my size.About the three orders from the collection. I ordered the first one in xS and again, it fit like a glove. After I got the second subscription I decided I wanted to order in small, when I got it I could fit another human in there with me! And I got no bra… just the underwear and a sock strap. I got it refunded. The third order was really disappointing. It had been a week since I ordered and no shipping confirmation, so I contacted the customer service and they told me it had not gone through on their end and I got the confirmation at the end of they day. Great customer service! Although when it arrived I had half a set(no bra) in small and a full set also in small. It fit like a glove again but the cupping on that one was doing that weird thing again where it made my nipples pointy. I got a refund on the half-set thing.Again I really wanted to love this company. But the sizing is to inconsistent, they ship inconsistently and they made my breasts be pointy, as in the seams were not in the correct spot. The customer service is good as long as you have read the guidelines on their site. I’m giving you two stars instead of one because of them.

2
Date of experience: Aug 15, 2024
Daweedoss
I needed a size change and it was fixed ASAP

I needed a size change before next delivery and they were able to fix it same day. Very swift and professional exchange. (P.s. didn't need a return and redelivery)

5
Date of experience: Aug 13, 2024
Kylie M.
Fabulous company!

I couldn’t recommend Unndr enough! The subscription service is great and every set I’ve received has been gorgeous. The customer service is also fantastic, after having problems with the courier they couldn’t have done more to assist and resolve the situation 🫶🏼

5
Date of experience: Aug 13, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Essential By Design.

    At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.

    We care deeply about our customers and are always here to help with sizing, orders, and anything in between.

    Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more

  • email hey@unndr.com
  • language https://www.unndr.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More