Review Time
Just want to reconfirm my initial rating of the company. Second parcel being delivered, from different sender and same issue again. No attempt of delivery, but getting message that gate access is required (we live in private house), customer service just repeating the same message as last time.
Still waiting for package 2 weeks after first delivery date provided. 4 phone calls and multiple emails where I was fed lies being told it would arrive the day after each call/email and it not arriving as well as promised phone calls from package depot not happening. Unsure at the moment if my package was stolen or not as I am unable to file a claim.
The absolute worst, most unreliable, most infuriatingly unprofessional shipping company I have ever used. The amount of lies, lost packages, zero help via any of their dreadful customer channels I had to deal with in ANY instances of dealing with a shipper who used ups is frankly abhorrent. Never ever again!
Useless and u trustworthy. Paid 45 euro to get overnight to UK. 34 hours later it's still in Ireland, it took then 25 hours to just pick it up and made no attempt to rush it despite paying for express. Never, ever, ever will I give them a penny. Useless
Paid extra to have a delivery arrive on Thursday, was rescheduled to Friday. Driver spent 25 seconds at my door. Missed him. Didn't leave a card / at the door / with a neighbour. Ran out after him while he was driving away.Rang customer service 4 times, promised I would get a call back. Didn't.Won't be availible to take delivery of package for the next 4 business days and rhen it will go back to sender.Terrible company.
I was given no notice of a delivery date never mind a window. I discovered on evening of Tuesday 23rd using their tracking that they claimed a delivery attempt had been made that day when in fact I was at home at the times claimed and received no knock/ring on my door. There was no note/message left in my letter box to inform me of the 'failed delivery'. The tracking also said no (COD) payment had been received. I had no notice from UPS of a COD payment requirement. On discovering all of this on Tuesday I immediately rang their helpline and eventually was contacted by an agent who informed me that a COD of €30.50 was due and that neither the driver or the Galway depot would accept credit card payment of this but rather expected cash. Since their tracking indicated another 'delivery attempt' was to be made on Wednesday 24th and fearing another 'failure' could result in it being returned to the source, China, I asked to pick it up at the depot. This required a hour long round trip from my home which I did on Wednesday and having paid the COD of €30.50 I was informed that a breakdown of the charge would be sent on to me. I have still not received this 6 days later.
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