Review Time
Ups has to be one of the worst shipping companies in Ireland I tried contacting them about 3 of my packages I was meant to receive last week rang up 9 times did not receive a call back and now I’m down 500 euro because they refuse to deliver my packages to me I went up to the local depot today after a customer agent told me it was in finglas got there they told me to ring up customs service because my package isn’t here they caused a lot of pain as these were for birthday presents for my sonBe warned do not trust this company with your packages
Just caught the driver throwing my package into the front garden and then having the cheek to take a photo of the front of the house to show he delivered it. I was watching for the delivery this time from UPS after finding my last package in the front garden soaking wet, also delivered by UPS. I complained last time and was assured they have higher standards than that. LOL!!!!
DO NOT USE THEIR SERVICEShad to recieve my parcel today, according to tracking number driver was here 12:53pmIm home since 10am I have doorbell camera, Never walked up to the doorsRang them, the was they are answering to question is just a jokeI was told that the warehouse will ring me back in 1hours time, nothingUseless, do not use their services and save nerves and time
UPS charges are totally just made up, do not use for anything coming out of the UK into the EU as you'll be charged the correct VAT, but UPS will also charge a crazy "Other" fee that's just made up and not based on anything and is just a cash cow for them after Brexit. Ordered items from the UK value of £20.44 and UPS charged an additional €19.56 listed as "Other" on the bill, this was in addition to the VAT/Taxes that were expected of €6.57. But how you can justify a nonsense non broken down "Other" fee is totally nuts.
Awful service. Ordered something that I NEEDED to have by Friday (yesterday) and according to the tracking that would be the latest it would arrive. It arrived in Ireland and was through customs by Sunday but every day this week it said it would be delivered before the end of the day but never arrived. Towards the end of the week I was in a lot of contact with this company and the depot even called me and promised it would be delivered Friday. I told them if it’s not here by friday evening it can be returned to sender as I won’t need it after that. Friday comes and I speak to three different people one of who was called Jean or June (not sure the other names) who all told me it was out for delivery. They said the driver would call me with a time, he never did, they said the depot would call me within an hour, they never did. I said I am sitting at the door waiting for it to arrive is it definitely coming today I really need it and was told to wait a bit longer it would definitely come. Surprise surprise it never came. Now it can be returned to sender.
UPS could not deliver because they had not the correct address. Total b#llshit, my address was correct they had the eircode and they delivered before without issue. Called customer support, they would 'escalate it' and I would be 'called' by the driver. Nothing happened. They hold be hostage at my home 'the delivery was today - whatever hour'. Customer support was unhelpful, the website is not updated with your tracking and they just lie to you to get rid of you. I called them at 9 am to provide my correct address, delivery between 11 am and 1 pm, at 7 pm still no delivery. Liars and incompetent.
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