Review Time
Such an amazing flight - Yes the aircon made the flight very cold, but we were given m&m jackets to keep us warm! This was a great touch.The seats were tiny, but don't blame the airline for your overeating in Cancun. The pilot was a female - (named Kim), and she was fantastic.
We have just flown from LGW to Punta Cana…. Originally a TUI Dreamliner, but replaced by TUI due to maintenance issues. TUI are obviously aware of previous reviews and are doing all they can to reassure people from the moment you arrive at the departure gate. The plane was spotlessly clean, modern and the staff went out of their way to make it an enjoyable flight. A very smart move to have four TUI cabin staff working alongside the 12 Wamos staff. This helped with any language issues….. although entertainment was limited, it was on seat back screens. Ourselves and others had issues on checking in that the seats you thought you had were different when we got to the airport, but remember, this isn’t the cabin staff who allocated the seats….. be kind to them…. In our experience, they worked tirelessly….. as to be expected (unfortunately), there were a few moaners (in the very small minority)……Wamos/TUI thank you all for doing a great job
We booked with Tui but returned from Cancun on WAMOS after Tui said there were technical difficulties with our return flight, which is apparently a common occurrence. The reviews were pretty poor but that’s not the experience we had. The flight was two hours late but once on the plane we were served with the meals we pre booked by Tui and WAMOS staff and looked after pretty well. There was plenty of legroom better than the Dreamliner in my opinion. There was in-flight entertainment from a seat back screen although other reviews had said there wasn’t.The USB power supply charging point actually worked, again unlike the Dreamliner.I would have given it five stars overall if not for the two hour delay. That said, overall it was a pretty decent service for what is a long flight really.
Was told by TUI last minute flight to Cancun would be wamos reading the reviews I was very nervous, reviews not wrong. Absolutely horrendous flight. The actual flight was lovely no turbance, brilliant. There was only one working toilet on the plane for everyone! No soap no toilet roll and then that one broke. No entertainment, there's an app but that kept buffering and I didn't have earphones so couldn't watch. Seats and plastic cups were filthy!! Staff spilt a drink on my mother and ran into her foot with the drink trolley. Staff didn't understand you as Spanish and did not care if there was no soap/toilet roll a couple of tui staff who palmed off the toilet roll and soap complaint by saying wamos responsibility to refill .. sorry what. There was an announcement as someone had a bad peanut allergy. We then later get served a snack that said may contain peanuts. No air con, change of seats couldn't sit where we wanted had originally paid for. The middle of the plane was chaotic litreally like feeding time at the zoo. Food served was cold and disgusting, no second meal as promised just just a sandwich. Poor flight.
Try and avoid flying Air Wamos if you can. It’s a rip off as it is when flying Air NZ direct to Perth from Auckland but to then be provided with a budget airline/budget experience when you pay a premium is outrageous. Shame on Air NZ for not doing better by their frequent flyers between Auckland and Perth, it’s a long journey and it’s not cheap. The AW plane was old, the seats uncomfortable and the entertainment very average. My screen didn’t even work and they did nothing for compensation and of course Air NZ made it so difficult to get in touch with customer service to complain that I gave up in the end. A very long/boring and uncomfortable flight. Food was also disappointing. Again everything about this experience was not the value I paid for when I booked my flights with “Air NZ”. If only another airline would fly direct to lower prices and force Air NZ to stop taking advantage of being the monopoly.
I will be honest, having had our flight changed from a dreamliner to Wamos and reading the reviews I was dreading this flight.However, leg room was probably better than the usual TUI economy flights. Crew were happy and apologetic it was either cancel the flight or this. WIFI and entertainment package on the plane I would recommend taking a battery back as there is no where to charge phones That would be my only complaint no TVs in the headrest and no charging ports..
I am leaving a copy of my TUI review here as apparently they seem to be linked now due to many TUI flights being changed at the last minute to Wamos who to be honest I have never heard of.AVOID TUI BE WARNED!Flight was changed by TUI to an airline called Wamos, well it was the worst 8 and a half hour flight I have ever been on, flight was actually delayed by an hour to start with due to Wamos not arriving on time and passengers were being disembarked whilst we were waiting in the boarding gate for over a hour and a half!No onboard entertainment for a 8 1/2 flight! ( TUI offered a £15 refund. Come on TUI are you really only worth £15 more than Wamos ( read their reviews)Plane was very cramped.No leg room.Seats where very uncomfortable (Ryan air style) really not on for a long haul flight.Had to disembark via stairs and shuttle bus as Wamos did not park up at the main terminal and it was pouring with rain, just not on.Even though TUI staff were on board we were not served by them only the Wamos cabin crew who were no where near as pleasant, trolley constantly bumping into my arms and legs.Due to the small seats I was sharing mine with the slightly larger lady to the left of me.Only managed to dose of for roughly an hour during the whole flight.One passenger cut his foot/leg under the seat somehow, due to the run down dated seats.Arm rests were so uncomfortable my arm was nub within half an hour.Come on TUI is we book with you the least you can do is provide your own aircraft which is what we think we are getting when we book.This is happening a lot now, according to the other passengers I spoke to who have flown TUI recently so they can’t keep using the old excuse it was due to unforeseen circumstances and maintenance issues.I think they have removed there Dreamliners from service due to the increased cost of flying them and using this cheap substandard airline Wamos to just chuck customers on and try to make out that they have resolved an issue that they have caused themselves.I don’t normally moan or leave feedback on here but I am so annoyed with the change to the way that TUI now run the business that I feel that doing this at least I am making others aware of what they might be walking into.
If I could put no stars, I would. Tui emailed us 5 days before flight from Cancun to Gatwick to say our aircraft has changed to Wamos. However my emails were not working out there so I had the news delivered to me at the airport. The plane had no tv screens and no charging ports. Several people were sick on the plane, and I was nauseous throughout. Turbulence most of the way - the worst turbulence I have ever encountered. I am a nervous flyer so this was just an awful experience for me. No reassurance from the pilot. Felt like he was flying as if he had no passengers. Paid for premium with TUI and ended up in the worst economy. Have to now contact tui to get my money back. The whole experience was a horrible end to a lovely holiday. Won’t use tui again.
After having a 7.5 hour delay at the start of our trip with Tui to Mexico then tui send us a email saying that our plane back to London gatwick will be Operated by wamos air well oh my gosh let me tell you something do not get on this plane if this happens to you zero air con not Evan a fan where the air comes from staff rude ask for a drink they tip it out a can give u cup and spread it around as they don’t have enough for everyone to have a can the turbulence on this plane lasted for 6 whole hours I myself was sick 3 times my partner and 7 other in my group was also sick my father in law has said his never flying again because of it said his never been so scared in his life thought we was going to die was his words people was just being sick everywhere on floor in bags was shocking I have never in my whole life of traveling and I travel a lot experienced anything like this before and it’s all down to tui and there shocking service two of our group payed business class this flight did not offer business class so they had to fly back home for 8 plus hours in a standard seat reason being they fly business is due to my father in law heath and legs he can’t bend them properly so they always fly business so as I said this is a tui issue but they work with wamos and I am just warning you all stay the hell away from tui and wamos if u don’t wanna be treated like a absolute idiot because this is all both these airline are doing taking a lot of money off people and treating them like filth there was 23 off us in our group in a 5star hotel all booked from tui this was other 40k and that’s how u get treated
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