Review Time
About 4 weeks before we were due to fly to LA with Air New Zealand from Perth, we were told that our Perth to Auckland leg (and the return) would be with Wamos Air. I have flown extensively and had never heard of the airline, so immediately jumped on here and other review websites to see what they were about. The reviews were terrible, and I started having nightmares about what these flights were going to be like, to the point of considering losing $4000 to cancel our holiday altogether. After speaking to some other experienced travelers who talked me off the ledge (so to say), I gritted my teeth and got on the flight with my mum and daughter. To say we were pleasantly surprised is an understatement. The crew were professional and welcoming, the seats were comfortable, and the flights were 2 of the smoothest we have ever done. The entertainment was a bit low on options (no games, much to my daughter's annoyance), but not terrible. We were nervous that we would not be seated together or not be able to choose our seats, but about a week before we were due to leave, we were able to log in and choose them. They even had a maintenance officer onboard who was able to remove my daughter's screen to remove a broken headphone jack from the port 10mins before we were due to takeoff.
TUI Dreamliner did not arrive. Shortly before takeoff we discovered that we were soon to have an experience like no other, hosted by the infamous Wamos Air. My wife was very concerned as she is not the best flyer and we had paid for better seats on the Dreamliner. I was not worried. We were still towards the front so I suggested that perhaps we would still have nicer seats. I can confirm we did not have nicer seats. I may even go as far as to say that we did not have seats. They were more like small torture devices designed for an averagely sized 11 year old. I am normally very happy to plug in to a film or the Nintendo switch and zone out for 10 hours. However the space was an issue. I lost count of the number of times my elbow was attacked by a passer by in the isle. There were also no charging points. Absolute disaster. The plane also strongly resembled the car from the inbetweeners except for the fact that both wings were the same colour. Crew were nice, food was fine, strong landing from the pilot, well played. Would not recommend.
Absolutely shocking customer service had a flight attendant roll her eyes tut and physically say while laughing “I don’t care” when asking as a nervous flyer if I was allowed to sit next to my partner as they messed up the seats after I paid to choose them. No food served instead a small pot of Pringles and a cup of water shared from a bottle with other passengers. We did not choose to fly with this company and sure as hell would never again.
I'd give this airline 0 stars if I could. We were moved onto Wamos Air by TUI after they had 'maintenance problems'. This seems to happen far too often and they clearly charter Wamos because it is cheap. We had paid for Premium on TUI Airways but Wamos only had economy seats. Refunding the premium paid does not make up for this. I travel a lot and this was the worst flight I have ever been on.To start with we were over 3 hours late taking off...no explanation given. We later learnt it was because a passenger had been taken ill. (Earlier in the year we had travelled with a different airline and had been delayed due to a passenger falling ill. The pilot had kept us fully informed as to what was happening and the cabin crew provided drinks: that is good customer service).The plane was uncomfortable with tiny seats cramped together. You couldn't move without knocking into the person next to you. The leg room was non-existent. The seats had virtually no padding so even though it was an overnight flight sleep was impossible. There were only 3 toilets for the whole plane (the one at the front being reserved for the TUI staff who were occupying the limited business section). There was no effort to clean/ replenish toilet paper so you can imagine the state by the end of the flight. The food was fine as this had been provided by TUI. There was no entertainment system as such. You had to download their app. I tried to do so but it wouldn't download. When I asked for help, she shrugged her shoulders and made no effort, just walked on. The crew in general were unhelpful and surly. They clearly spoke English but just could not be bothered to make the effort. They were clearly unhappy but it is their job to help and make the passengers' journey enjoyable. Lights were switched off almost as soon as we had taken off and we had to ask for them to be switched on again (it was only about 9pm). There were supposed to be TUI crew on board but we saw no sign of them during the flight.TUI clearly use Wamos because they are cheap. We took the TUI flights as part of a cruise package. Never again. The cruise part was fine and my advice would be: if you want to go on a Marella/TUI cruise, then book the cruise only and make your own travel arrangements. It'll cost more but at least you won't have you holiday spoilt by TUI Airways.
I was scheduled to fly on Air New Zealand from Auckland to Perth recently but, due to it being the busy holiday season, was changed to Wamos Air by ANZ. Apart from a very professional, hard working crew on board, it was an unpleasant experience. The aircraft was old with small, hard seats and the flight entertainment pretty dismal. It was also ridiculously hot inside the cabin, and with no personal air vents available, this resulted in many restless, disgruntled passengers. Unfortunately too, the food was very far below ANZ’s standards. Main meal was a couple of chunks of chicken with a few black beans, white rice and an arbitrary teaspoon of salsa. 2nd meal I didn’t touch because it smelled so bad. It comprised some sort of white meat slathered in what might have been melted cheese and surrounded by a soggy white bun. I will avoid Wamos Air at all costs in the future.
Just awful. Flighf was delayed 3 hours, but they couldn't even bd bothered to tell anyone - so saf in the gate waiting for information for 2 hours. On an 8 hour night flight, 5 hours were spent serving Inedible food and one drink (hint: cheese that is liquid is NOT food). No blankets, no pillows, no entertainment. The aircon was horrible too. Do not use thus airline under any circumstances.
Late leaving Auckland, with no explanation for delay.Horrible food,over hot aircon, movies that were great in 2008 -no music.As a kiwi who flies to Perth regularly in future will fly with Qantas next time -shame on you Air NZ this isnt what we paid a fortune for.Return flight was like a swedish sauna-even after asking hostess to turn the heat down.
The reason being a 1 star and not less speaks for itself as follows. We were due to fly TUI Dreamliner for the umpteenth time. TUI have been having huge issues with their “ technical issues” that the use Wamos for a replacement flight. Step onboard a Wamos flight and it is immediately apparent it is not a Dreamliner. No screens to watch movies and listen to music etc. No charging points onboard… so if you are delayed at the airport and using your devices once you’re onboard you have no means of recharging. TUI crew are there only to help serve food and the duty free trolley other than that they are none existent. Outward flight meals the chicken past… only choice was bearable… on the other hand the egg sandwich before landing was a joke we honestly thought it was April fools day. Needless to say lots of sandwiches not taken up. Ran out of tea and coffee.We flew Manchester to Cancun 6th December…. at resort now and hoping that as the song goes… all I want for Christmas(TUI) is a Dreamliner flight home as what we booked for and nothing less.Like many on here TUI have lost customers and need to get their act in order or is it they are in that they just like the paying customer to accept changes and not get what they paid for.
London-Orlando return flights. Late both times. Dirty (spilled coffee in seats, rubbish in seat-back pockets, etc), rickety plane, atrocious food, which incuded a cold, clingfilm-wrapped ham-and-petrified-cheese sandwich which appeared to have been made days prior. The service cart came by exactly 2 times in 10 hours, leaving passengers thirsty. Avoid, avoid, avoid!
Originally flying with Tui from Cancun to Gatwick who claimed that they had ‘unscheduled maintenance’ on their Dreamliner so changed the flight to Wamos air. Turns out this happens a lot!! Having read the reviews I was very anxious and I had every right to be. The plane originally was a 2:4:2 configuration which you can see by the panels above the seats, but had been changed to a 3:3:3 to cram more seats in. The seats were like boards of wood with little cushioning, and so small that everyone was pretty much sat on top of each other and couldn’t even move their arms. The aisles were also so small that you have to walk sideways to get down them, and the trolley staff kept a banging into everyone. The whole flight a lot of people had to keep standing up as they were too uncomfortable in the seats, myself and my husband included. The food was the most disgusting I’ve ever had and the staff were rude, uninterested and unhelpful. The toilets were absolutely filthy with urine splashed everywhere and smelt so bad. The flight was also delayed by 2.5 hours, and seems they are delayed on most flights. The pilot didn’t even try to make up any time. This airline is barely adequate for short haul flights let alone a 10 hour flight. I ended my holiday very stressed and anxious, and now also in a lot of pain with my back and legs because of the seats. If I could give a zero I would!!
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