Review Time
The service was terrible. The staff barely spoke English and had a very superior attitude. The snack was a pie in plastic and when I asked what was in it, it took 3 staff to understand the question and answer it... while treating me like I was a nuisance. The plane was ancient and not up to ait New Zealand standards. I'll use another airline in future, you've lost me Air New Zealand. You'd kept my money for 3 years after COVID-19 then this.
Worst experience ever. The seats felt like hard plastic school chairs with a line of vinyl on them. The crew were snobs. And no one could understand a damn thing the flight attendant was saying over the intercom. The food was disgusting and the movie/TV selection was seriously lacking. I'm also convinced that the 5-star reviews for this airline are fake. There's no way people are having a good experience on Wamos. We were expecting AirNZ to charter us from Perth to Auckland. This second rate airline is not what we paid for.
Our Air NZ overnight service from Perth to Auckland was replaced by a Wamos operated flight. I was wrong to not get a refund when it was offered when the flight was no longer run by Air NZ. I was also wrong when I trusted Air NZ when I was told how good Wamos was and how well we would be treated. I was also wrong when I ignored the bad online reviews for Wamos. Air NZ, you have really disappointed us. The plane was very cramped... in business class! The aisles were narrow. I had to turn side on to enter the cubical and I am a small person! The plane shook terribly on take off and landing. I thought I was in a cesner! The headphones were not noise cancelling. The seat squealed when adjusted. The previous passenger's rubbish was in the foot hole. The seat felt like it was more narrow than premium economy on QANTAS. The screen did not adjust to suit angle of the eyes. There were no air outlets. It got very hot during the flight to the point where passengers were fanning themselves with the safety card. The reading light did not work. There was no choice for dinner. There were no beverages with dinner - none. Not even water! There was no tea or coffee offered after dinner. This is in business class. During the night the cabin crews social conversations could be heard well keeping us awake. There was no breakfast meal just a very small greasy pastry! It was served in a rush 30 minutes before landing. No tea or coffee was offered for breakfast.For business class service this was extraordinarily poor. I would expect that from basic no frils airlines. I have flown all classes before and this was the worst business class flight ever. The other domestic economy flights operated by Air New Zealand were far better. We feel unfairly and very badly treated. We were happy that we were returning home with an Air NZ flight... but wait! No! We have been bumped off to Wamos again and down graded to economy with less than a month's notice. We wanted to cancel and get a refund but we couldn't afford to pay formnew flights with another airline at such short notice. We tried three times by phone and twice by email to get some satisfactory result. But Air NZ were unhelpful. We won't be flying Air NZ again and therefore probably not coming back to NZ until other airlines offer direct flights.
Perth to Auckland flight with wamos was the most horrible experience ive ever had with an airline and I flew to the Uk with a broken tailbone. Somehow that was better, paying full price fares for a crap low budget airline if I could give it a 0 star rating I would! Staff were horrible, seats were like sitting on a plastic deck chair that was 30 years old and for an overnight flight that you would think they’d turn the lights off or down for atleast a few hours but no a measly 30 minutes. I will never fly with them ever again I’d rather a 15 hour stop over in Sydney just to avoid that airline. DO NOT FLY WAMOS
Had return flight from Perth to Auckland on 6 th Jan 2023 … was like being in a sauna the poor lady next to me over heated and was sick on her flight back seats look nothing like what was on the website … Not what I paid for !!! Air New Zealand planes are way nicer and more comfortable how could you down grade us Air New Zealand sooo disappointing on the airline you choose to represent you guys to and from Perth . Will be looking at other airlines to travel to Perth after this experience in the near future , Unfortunately not looking forward to our trip this august 2023 was thinking we would be flying Back with Air New Zealand but nope found out still with Wasmo Air after receiving our booking am dreading it 😞 as don’t have money to change our flights ..Unless you’re in business class the flight is horrible !!!
This is a real disgrace for modern aviation. Originally booked our flights to Cuba with Air Europa. When we arrived at Madrid we expected to board the modern Dreamliner of the fleet that is advertised at the Air Europa website. Instead, we found out that we have to fly with a wrecked A330 of an airline we never heard before, Wamos Air. They operate the flight from Madrid to Cuba on behalf of Air Europa. Unfortunately we had to fly both outbound and inbound with the same carrier and plane. So the experience was the same both ways:1. the most rude aircraft crew you can ever imagine. they dont respond when you call via pressing the button and dont you dare ask for some water outside the planned service time. they wont give you any. In fact some of the hostesses were even annoyed by me asking twice for some water. 2. Food served is below average. its adequate only to keep you from starving. During a 9 hour flight they serve only one meal (for free). then if you want to purchase something else, you can only do so during what they call "Bistrot open hour". which is one hour several hours after the mean has been served. Why an airline that wants to make money from selling snacks and beverages only operates the bistrot for 1 hour, its something i will never understand. Plus they end up with lots of starving and thirsty passengers3. The entertaintment system software is so buggy that during the outbound flight kept crashing. if you rely on it to spend your in-flight time, then you better bring a book or a tablet with you4. Seats are among the most narrow and less comfy you will experience. the plane is super old and modern comfort is an unknown word for them5. seat selection costs $15 so if you plan to sit with friends and family you better be prepared to pay for it.i could keep on writing...but its pointless. Wamos is a reason to start again crossing the atlantic with boats. Make sure that when you purchase inter-atlantic flights with Air Europa you wont end up with Wamos. It was a 1500 EUR ticket that was booked several months ago. Worst value for money decision ever made.
After a four and half hour delay at Gatwick to Cancun, finally we took off on a replacement airbus aircraft from Wamos. Generally the service was OK, seats were a bit uncomfortable for a 10 hour flight, but the flight attendants did their best with some TUI staff onboard. It was a packed flight. Reading some previous reviews I was expecting far worse. Some suggestions to future passengers. Take a few movies with you, as the movie choices were quite limited. Plus other things to occupy yourself. Take some snacks as the egg sandwich at the end of the flight fell well short of a second meal. Take a cushion or head rest too. We had a long delay in Cancun at the baggage carousel. Also, due to the one motorway down to the resorts it took another 2 hours by coach because the traffic and roadworks was terrible. So after travelling 24 hours door to door, it was a very long day. Because we were all delayed by over 3 hours, we will be entitled to compensation. Actually, I have to say TUI has been quite good at paying the compensation which was just over £500 per person. As an update we flew back to Gatwick on the TUI Dreamliner and difference was incredible. Better seats, service, food and movies.
TUI replacement flight TOM092 from London to Cancun on 29.12.22. Amazing service. Staff very helpful. No issues changing seats. Food standard. Drinks not a problem. The crew always smiling and accommodating. I only feel sorry for them seeing the state of the plane when the passengers left. Please collect your own rubbish.
Claim your business profile now and gain access to all features and respond to customer reviews.
momondo.com
triptogo.com
fredholidays.co.uk
friasproperties.com
hop2.com
barankulclinic.com
volunteerhq.org
travelagents10.com
alaskaair.com
bookflightickets.com
