Review Time
We ordered a replacement garbage disposal from the Whirlpool company retail site. They gave an estimated product arrival in two weeks. Its been three weeks and no news. After a long wait in their telephone customer service line I was told today that they had canceled the order. There was no word, no notice on their part, while we patiently wait and struggle with half a functional sink.I don't recommend a company that has such difficulty with communicating such a simple matter as product sales and delivery
We bought all Whirlpool appliances for our new kitchen 3 years ago. The refrigerator stopped cooling after a year. It was repaired under warranty. A year and a half later the same problem happened, this time repaired under the extended warranty we purchased when we bought the appliances. Now, 6 months later the same problem has arisen. No warranty this time, the appliance repair company that Whirlpool uses, named VIA, charged 120 dollars to have someone stop by for 5 minutes and say yes that's the problem. Then they made an appointment for the following week to do the repair (because they don't carry parts with them) and they cancelled that and said the part wasn't in stock and we would have to wait for part to arrive before they could make a new appointment. Meantime we have an undercooling refrigerator and we have to worry about the safety of the food in it and whether we will get food poisoning. It's sad the poor quality of appliances anymore and the who cares attitude of VIA, the repair people
We bought a defective Kitchen Aid oven. It is almost IMPOSSIBLE to reach a human on their service hotline number. I spent 90 minutes on hold the other day before finally talking to someone. And my issue is still not resolved. DO NOT BUY WHIRLPOOL/KITCHEN AID!
I bought $6,000 worth of whirlpool appliances when we did our kitchen. A year and a half later our refrigerator broke down. I am having a hard time finding a repair person that can repair the refrigerator. I urge potential buyers to loom at other brands for reliability.
BUYER BEWARE!!! Worst large purchase experience ever on Whirlpool.com!!!! Whirlpool Customer Service could market their skills for psychological torture to the military!!! I had a perfectly working 17 year old refrigerator. I purchased a new one as I deal with severe health & energy issues & wanted to avoid any problem. What I got instead was MY $900 NIGHTMARE!!!! Person who installed my refrigerator argued about reversing the doors (part of what I paid for & required in my tiny galley kitchen). I insisted to he completely ruined my refrigerator & left the refrigerator door so damaged it is only partly sealed. I made 4 calls to Customer Service, then Repair Service, then back to Customer Service on Friday. There was no help whatsoever from the screen readers. I was told if I have the door repaired then I can't return & replace it even though it has a large blackened scratch on the interior. However, for the return/reorder the item was backordered & could take 4-6 weeks!!! Then everything was closed for the weekend & I was left with my unsafe food. After hours of getting no help at all I was sick and in tears all weekend. I called the delivery company directly myself yesterday and they sent someone out to try & adjust the door. The installer f*cked it up so much it cannot be adjusted or corrected at all. He told me he would document & I needed a new refrigerator immediately. I received an email from their website Saturday that the refrigerator is back in stock. Five or more phone calls today to Whirlpool to try to expedite the delivery since MY REFRIGERATOR DOOR DOESN'T FULLY SEAL. Still unresolved at this point. I have been a loyal Whirlpool customer for over 30 years. NEVER AGAIN!!!!
I have an appointment today for a part to be installed in my Whirlpool washing machine. My BRAND-NEW washing machine has officially been broken for 5months of the 9 months that I have had it. I will NEVER buy a Whirlpool product again as long as I live. No one called us back, we couldn't get a hold of anyone and instead of replacing my brand-new lemon, you had us wait 5 months for a part. I hope your company gets back all that it has put forth and look forward to the future demise of Whirlpool corporation.
Refrigerator less than 8 months old failed. Would not cool. Called service and they said it would be almost 2 weeks before a service tech come come out and check it. Never again will I purchase from Whirlpool. Had me on hold for an hour waiting to talk to supervisor.
Purchased a Whirlpool refrigerator on 1/17/22 from Lowe's. 1st time it broke was 3/1/22 the ice maker stopped functioning it took two weeks for Whirlpool to have a tech come out to repair it. Replaced it no charge and all was well until 4/22/22 Second time it broke was 4/22/22 the refrigerator totally stopped working and I lost all of the food in the refrigerator and freezer, along with diabetic supplies. Whirlpool tech was finally able to come out on 4/28/22 . His assessment was the compressor had seized up and he would have to order one from Whirlpool to replace it. Whirlpool had no compressors and this item was back ordered. No time line as to when a compressor might be available. I called Whirlpool customer service and was told that the warranty that came with the refrigerator Whirlpool has 21 business days in which to make repairs. So effectively I will be without a working refrigerator at least until May 30, 2022. If they can't repair it within 21 business days they may escalate the claim to a different team to determine whether they will replace the refrigerator of refund my money. In the meantime I had to purchase another refrigerator to keep my diabetic supplies from spoiling . The customer service representatives at Whirlpool could care less what your situation is or if you ever purchase another Whirlpool product. By the way in speaking to appliance repair people the compressors on Whirlpool products are a known defect that is why there are none in stock and they are back ordered who knows how long. Sad state of affairs for any company.
Purchased a new washer on November 8th. Leaking water on March 8th. Called whirlpool was told to take it apart and dry it out. WHAT A service request was suppose to be placed. Waited another month. No response from Whirlpool. Called again. Was told a repairman could not be sent because I live in a rural area. Had to call the BBB. to have this washer replaced. Many delays in delivery. Had to miss work. Finally my new washer was delivered. Sitting in my hallway the delivery drivers could not take it down my basement steps. Did not have the proper equipment. Do not buy Whirlpool. Customer service sucks. Run
I purchased a Whirlpool washer on 4/9/22 online. Everything went smoothly, was emailed a day or two later to select my delivery date (day & time window) and waited. On the morning of delivery, I received an email stating that my model was out of stock and would be available around 5/18. I couldn't wait that long (I caregive for my mom with Alzheimer's, own a puppy and live in NYC- an in-unit washer is critical) , and found it ridiculous they couldn't contact me sooner. I called Whirlpool to see if I could trade for a different model that was in stock (even offered to pay the difference) and was helped + price matched for a slightly more expensive unit. Great- I receive the same email to schedule my delivery, day of the delivery the unit arrives (JB Hunt's delivery team was great) the washer wouldn't turn on so the 3rd party delivery company makes a report and states that they can get a new unit on the follow Monday (I'm frustrated but understand) and that Whirlpool would call me to sort this out. I get a call from Whirlpool the next day, the agent has no softskills but gets the job done. Or so I think- the next day I get no text or email to confirm my delivery so I call Whirlpool, a new agent informs me that no one placed the order for the replacement but she would do it now. I'm baffled by the incompetence, but the new agent offers me a discount and sincerely apologizes and sets my delivery for Thursday, 5/5/22. I work in customer support so I keep it pushing and I'm just glad that I'll have my washer.I check the delivery tracker on the morning of 5/5/22 (I had selected the 12-4PM delivery window) and see no movement and that my delivery is #0 in the queue for delivery- something feels wrong. I call Whirlpool, get connected to Wendy and immediately I know something is wrong because I can hear the panic in her voice. She puts me on a 10-15 minute hold and like I said I work in Customer Support as a lead and know the stalling tactics the rep is using. Wendy comes back, starts apologizing and explains that the previous agent had set the delivery date on the broken washer order and not the replacement. I would get an email on Friday, 5/6 to actually set my delivery date for my washer. At this point I'm done and request a supevisor or team lead. I wait approximately 30 minutes for a lead, and once they join (Leslie is the lead's name) she apologizes, offers me a $100 discount, states agents will get a refresher on how to properly assign orders, and while she can't promise I would get my washer delivered on Saturday, 5/7 she would try to expedite the process and keep me in the loop via email (at my request) regarding this escalation. Friday 5/6 rolls around and no email from Leslie, I follow up with her TWICE and now it's 10:47 PM EST and not only do I not have my washer, I have no update from Leslie. This has been the most frustrating expereince I've had purchasing an appliance. Whirlpool customer support has no weekend hours so I have to wait till Monday, 5/9 to get some type of response. This is the type of treatment that makes people "Karen out" and leave reviews. The least Leslie could've done is respond to my email letting me know that the esclation was still in proccess, that unfortnately there was no way to get a weekend delivery from JB Hunt (3rd party delivery service) and that they sincerly apologize for the delay in resolution and response. That would take some semblance of accountability and the WP team has shown me that their department is badly trained, has no regard for the customer expereince, and who ever is head of the department needs to evaluate their dept values, OLAs and SLAs.
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