Review Time
I bought a BBQ online and it was delivered quickly which was great. Unfortunatley a few small parts were missing. I was able to organise a return and replacement very easily which fitted with my times at home.Vanessa in the Customer Service Team was Excellent and brilliant to deal with.I would highly recomend Woodie's following my experience.
Second time in woodies Athlone recently and it seems since your staff have gotten those headsets they have become completely removed from their customers, both times there was no interaction, hello goodbye please thanks…nothing. It was like I was putting them out from their chats having to serve me. I just got to listen to them gossiping while waiting to be served. Zero for your customer service woodies, Very unprofessional, very disappointed used to love going to your store.
I had to get a few stuff that I wasnt sure about. There were these young staff named Sean and David who were very attentive and taking their time to help me. On my way home, I realized I left my Iphone in Woodies Sandyford. I was lucky bumping into Sean and David again..they found my Iphone on one of the shelves. I couldnt thank them enough for their excellent service today. I will definately be coming back to Woodies Sandyford because I know I will be taken care off.
We are very disappointed with our experience at Woodies Kitchen Design in Tallaght. We attended two design appointments and made changes during the second visit, which slightly increased the cost — something we were happy to pay to get the kitchen we truly wanted. Once we approved the final design, we were required to pay the full amount upfront.Woodies recommended a builder for installation. As he began assembling the kitchen, we realized the wrong design had been sent — the original version, not the final one we had approved, comproising the functionality of the kitchen. We discussed this with Woodies to solve it and we finally were told the final design wasn’t possible due to plumbing limitations.This is unacceptable. Woodies claims the site was assessed before the final changes, but they should have reassessed it after the updated design was agreed — before taking full payment. It was their responsibility to ensure the final design could be built.We’ve paid nearly €12,000 plus €4,000 for assembly and are not getting the kitchen we planned. Woodies has not offered any alternative solution or compensation for their error.This has caused serious frustration and disappointment. Based on our experience, we cannot recommend Woodies Kitchen.
I want to give a huge thanks to Sean and Liam at Woodie’s Airside for their outstanding help with purchasing my new Pro Lawn mower. From the moment I walked in, both Sean and Liam were incredibly friendly, welcoming, and professional. They took the time to listen carefully to what I needed and patiently answered all my questions, making sure I fully understood the features and benefits of the different models.Their expert advice was invaluable — they helped me choose the perfect mower tailored exactly to my lawn care needs and budget. Throughout the entire process, their kindness and genuine willingness to help really stood out. It’s rare to find such a combination of knowledge and excellent customer service these days.Thanks to Sean and Liam, what could have been a confusing and stressful purchase turned into a smooth, easy, and even enjoyable experience. I’m absolutely delighted with my new Pro Lawn mower and feel confident I made the right choice.I highly recommend Woodie’s Airside to anyone looking for quality products and fantastic, personal service. Sean and Liam truly went above and beyond, and I couldn’t be more grateful for their help!
Today at Woodies Wexford I had the best encounter with Gerry at the Reception area . He was professional and courteous( as always I can vouch for this conduct over many years) however today I was searching for a particular object which had not been delivered . Gerry was more than helpful and I secured my new barbque that I have waited for a very long time . The main reason my first port of call for Woodies items is because staff are always helpful and courteous. I need to mention Karen who indeed helped greatly on my last visit
Re: Woodies Store, Malahide Road, CoolockExcellent customer service from Linda when I rang and got great customer information about a product I needed urgently. Linda was fantastic and when I found out it was available in Woodies I popped in later that day and delighted to meet Linda who went above and beyond to help me. I’ll definitely be back and I hope the positive feedback is relayed to Linda.
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