Review Time
Went shopping (Glasnevin Woodies) for some seed plants with my 3 year old twin children as they were excited about planting at their new house now the weather is finally starting to improve.
Half way through shopping my daughter asked me to use the toilet, I spoke to the nearest staff member and I was told there was no customer toilets (surely if the customer toilets aren't working that the staff toilets could be made available?)
Had to leave full trolley and bring them to a nearby service station, didn't go back.
My visit to Woodies, Sandyford today was extremely disappointing and far below the standard I’ve always experienced in this store. I approached the Customer Service desk to ask a question, but the female staff member walked away from me mid‑interaction to process a payment for someone who had been standing behind me. I was not acknowledged, prioritised, or spoken to, and when she eventually did address me, her tone was rude and hostile. The entire interaction felt dismissive and unprofessional.
What struck me most was that the behaviour of multiple staff members appeared purposeful and completely out of order, giving the impression that they were being instructed to engage with customers in this intrusive way. Staff were leaving their tills to intercept customers and scan items before customers even reached them, creating pressure rather than providing assistance. It felt aggressive rather than helpful, and entirely inconsistent with the calm, respectful service this store used to be known for.
This has always been one of my favourite Woodies locations because the regular staff have consistently been helpful, courteous, and professional. Today was the complete opposite. None of the staff on duty demonstrated the level of service I’ve come to expect, and the experience left me feeling ignored, undervalued, and uncomfortable as a customer.
I hope Woodies reviews both its staffing and its customer service practices, because the approach I experienced today was unacceptable and has made me seriously reconsider returning.
I visited the store and had a frustrating experience. I bought an expensive item and inquired about potential damage since the packaging appeared worn, but I was assured it was fine. Upon getting home and unwrapping it, I discovered it was damaged. The cashier was unhelpful and seemed impatient, eager to leave for lunch rather than assist me fully. Additionally, I noticed I was overcharged by about 50€ for one item, and another product I bought was available elsewhere for 30% less. I won't be returning.
Visited the store and had a frustrating experience. I purchased an expensive item and asked the staff if it was damaged due to the battered packaging, but they assured me it was not. Upon unwrapping it at home, I found it was damaged. The cashier was rude and seemed eager to leave for lunch, showing little interest in helping me. I was also overcharged by about 50€ for one item, and I later discovered that another product I bought was 30% cheaper elsewhere. I will not return.
I ordered a pre-lit Christmas tree that was advertised at 50% off. I paid 100 euros plus delivery, but when I opened the box, it turned out to be a regular tree with separate lights included. I bought it to avoid the hassle of putting on lights. While I can get a refund, I’ll incur postage costs to return it. This is misleading advertising, and I’m left out of pocket.
I ordered a pre-lit Christmas tree online, but when I went to collect it, I received a cheaper version instead. I tried to resolve this with customer service but only received the runaround between them and the store. It looks like I won’t have the tree I paid for, just the cheaper version. This has ruined my Christmas plans.
I visited the store and was pleasantly surprised by the help I received. While searching for paint and accessories, a staff member approached me and offered assistance. He returned with recommendations that suited my needs, which I greatly appreciated. The other staff were friendly too. Thank you!
I recently dealt with the service for a kitchen, and the experience was terrible. The doors were different colors and sizes, and the drawers and units were also the wrong size. The baskets in the units prevented the doors from closing, and there were unnecessary holes drilled everywhere.
I had a disappointing experience with customer service. I had a question that went unanswered and, despite having a click-and-collect order for an 8ft tree, there was no offer of assistance to carry it. I was quite shocked by this. I think I’ll stick to another store.
I was greatly impressed with the after-sales service. After purchasing a small item, I realized I had left it at checkout. I emailed them and received a prompt response that they were looking into it. Later that evening, they called to confirm they had found it on video and would hold it for me. Their effort really exceeded my expectations.
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DIY Supplies with over 30,000 products to help you finish your home or garden project. Shop online at Woodies for nationwide delivery or click & collect.
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