woodies.ie

2.8
2.8 Based on 121 reviews

DIY Supplies with over 30,000 products to help you finish your home or garden project. Shop online at Woodies for nationwide delivery or click & collect....

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Average Rating

2.8

/
5

121 Reviews

5 Star
39%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
50%

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Review Time

Calla
The item you delivered arrived with a…

The item you delivered arrived with a damaged package, and I can clearly see the contents from the outside.After the delivery driver started banging on my door, he began banging on my neighbor’s door in 30 seconds at 9:30 am I opened the door in a panic, feeling like I was having a heart attack while rushing down the stairs.in case !door has door bell ! Also I m not sonic or not waiting behind the door to open door in 30 snYes, I opened my BBQ box, and there were no screws inside. From the look of the box, it was clear that something was not going to go right.there is bistro table but no chairs!The only positive aspect of this entire negative experience is that the customer representatives tried to help.

1
Date of experience: Mar 10, 2025
Sinkenka55
Hi I got a key cut today when I got…

Hi I got a key cut today when I got home it didn't work so rang and asked to speak to manager she said yes I would get another one cut or a refund I live more than 25 mins drive from Blackpool store where I got key so I told manager it's going to cost me time and money to return to the store and wanted a voucher as compensation she told me no I wouldn't be getting anything terrible customer service

1
Date of experience: Mar 05, 2025
Cwichelm
Cavan store Staff

Went to the Cavan Store today & Killian was so helpful, made the shopping experience so much easier & didn't waste time debating whether to buy or not as Killian knew his stuff there was no question about that. Thank you again to Killian who made our shopping experience enjoyable

5
Date of experience: Mar 02, 2025
Wes Wright
Would highly recommend it's top quality…

Would highly recommend it's top quality n value for your money. Great customer care and go above and beyond. Honestly including the delivery cost to sunshine coast it was so much cheaper then buying the timber with out delivery here on the sunshine coast what was gonna cost me close on 2000 dollars cost me 1600 with extra timber n including delivery to my front door. And to all those people that use woodies lumber yard pl, start giving reviews as they do deserve and also allows other people to know that they are a legit bussiness!

5
Date of experience: Feb 24, 2025
Shayne Walker
Improved customer relations After the last interaction with…

After the last interaction with customer services which was very bad you will my earlier review,I had to say had a very satisfying interaction this time they took back my chainsaw which had a problem under warranty no question asked and fixed the problem and had saw back within 2 weeks Customer service looks like they have improved their customers relations Well done keep up the improvement

4
Date of experience: Feb 21, 2025
Felicity Sanders
Fantastic customer service

Fantastic customer service from Woodies Tullamore. I bought Johnstones paint which turned out to be an absolute disaster. I called woodies and spoke to Simon who couldn't have been more helpful and professional. He took my problem seriously and immediately began to rectify the issue. He called me back when he said he would and offered to exchange it for another brand. I called in yesterday and spoke with two ladies, Sarah and Mary, who were absolutely amazing, so helpful and knowledgeable and exchanged it without issue. I've been a long time customer of this branch and have always found the staff excellent, I've never had reason to complain before until now and I'm extremely impressed with how I was dealt with. Thanks to all the staff in Woodies Tullamore for your outstanding customer service.

5
Date of experience: Feb 11, 2025
Shania Smith
Extremely helpful and knowledgeable

I was approached in the paint aisle of Woodies Coolock by a really nice member of staff to ask if I needed help. The staff members name was Bernadette. She gave me great advise on the type of paint I needed for my house paint project and what special offers were on. She then brought all the paint up to the cash register for me and got another member of staff to bring it out to my car. Honestly was delighted with the service I received. Bernadette was so friendly and knowledgeable. I am thrilled with the colour she helped me choose.

5
Date of experience: Feb 07, 2025
Clifford
Ridiculously slow delivery

Ridiculously slow delivery. I ordered 8 days ago and it’s still not dispatched. They didn’t tell me this either . If I knew that I obviously wouldn’t have ordered. My temu order from China will be here quicker than a woodies order

1
Date of experience: Feb 04, 2025
EmmaPieterse_42
Excellent, helpful 5 star service

Tracy in Woodies Waterford is fantastic . On two occasions now she has given fantastic service to myself and my 86 year old Mam . Nothing is too much trouble and Tracy goes above and beyond to assist . As a retail manager myself I would have Tracy working for me any day as the excellent consistent customer service she offers is second to none !

5
Date of experience: Jan 20, 2025
Ursula
Woodies will never survive worldwide competitors, it is not up to standards

Where do I begin. Your stock availability on the website is inaccurate. Went to 2 stores that showed availability of a product and when I got there, there was no stock. Ordered online on Saturday, still waiting for delivery on Friday. The item is just going to Dublin from Dublin. Meanwhile, I got documents delivered to me from the USA on Monday evening (Irish time) and they arrived in Dublin on Thursday lunch time (Irish time). Woodies can't even manage a delivery in the same county. Told the customer rep. of the issue with the stock availability on their site, days later the issue has not been resolved. It's little wonder Woodies is losing profits. They have no chance the way they operate. Also, I bought the same product from a tiny store in Cork on Wednesday night (online) and on Friday I received a courier notification that product will be delivered that day. Woodies, cop on!!

1
Date of experience: Jan 17, 2025

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Business Details

  • DIY Supplies with over 30,000 products to help you finish your home or garden project. Shop online at Woodies for nationwide delivery or click & collect.

  • language https://www.woodies.ie

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