Review Time
I purchased a voucher for a bed from wowcher and after placing the order as instructed and the month long delivery had passed, Wowcher's third party merchant does not respond to me nor Wowcher by email and Wowcher still refuses to return funds. The customer care is rubbish as there is no follow except you reach out and there is no issue history apparently as each response from Wowcher reads like I had not made contact before, severally.
Terrible customer service.Brought a bed on the Wowcher website when it arrived it looked nothing like the picture shown.Mattress is so uncomfortable and not fit for purpose.Tried to cancel the order when I read the 100s of terrible reviews on the cloud 9 company.I want the bed to be collected and a refund issued
I cannot believe the service I have received from this Company. I ordered an item and they sent a redemption voucher to redeem when I tried to redeem it was the wrong item. Despite At last 30 emails and 28WhatsApp messages all saying the same and asking me to confirm my email and order number to be told continuously that my email address is not registered yet they are emailing me on that email and on My details on my account it is my email address. I will never order again, i have asked for a refund but this has never been acknowledged the Customer Service is very bad and you cannot ring them.I have now heard from Wowcher and they have redeemed my voucher so I am really happy thank you so much Daisy Faith.
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