Review Time
Was experiencing difficulty claiming a gift voucher thus contacted Wowcher Customer service team via whatsapp option, which I found very helpful, because it was straight forward and I was able to upload pictures of what I was seeing that was preventing me from claiming. The response was reasonably quick but definitely guaranteed. During that time my voucher had expired which was eventually pointed out to me. However, since I had made contact before then about my issue, the money was refunded back to my wallet with a 2 weeks extension, but I didn't waste any time and claim my gift straight away this time. I appreciated the patience of the customer service team who dealth with me and guided me through what I should do to resolve the issue.
Horrified to have mistakenly been signed up to the subscription service in error. I cancelled this immediately please can you refund me the charges as I don’t want the service .I don’t know what information you need but if you contact me I will explain
Awful experience and won’t be using them again. Hidden costs and not clear and transparent. Bargain offer turns out to be 6 times more when you try to redeem. Disproportionate shipping costs. Company needs to display ALL facts and costs clearly
I purchased a Wowcher voucher for a 2-day Berlin trip and followed all instructions, including redeeming the voucher within 48 hours. What Wowcher doesn’t make clear is that once you redeem, you lose your right to a refund, even if the holiday is never actually booked.After redeeming, I was contacted by their travel partner, The Travel Makers, who offered completely unsuitable flight times unless I paid extra for an upgrade. I agreed and paid for the better times, and then the communication stopped. I have never received any booking confirmation, flights, or holiday details from The Travel Makers.I’ve contacted both companies repeatedly. The Travel Makers have ignored all messages, and Wowcher simply keeps telling me to “take it up with the merchant” and claiming the trip is “confirmed” - even though I have zero proof of any booking, no itinerary, no flight details, nothing.I feel completely let down by Wowcher. They took my money, passed me to a partner who has gone silent, and refuse to take responsibility despite being the platform I purchased through.I’m posting this in hopes of finally getting a proper investigation, resolution, & full refund. This is not acceptable customer service, and I don’t want anyone else to be put in this situation.
Wowcher is my go to money saving app before anywhere else. I then go online and compare and have yet to find a better price. Definitely my go to for amazing deals to protect my online devices. My daughter was shopping for two new mattresses for my grandsons and she saved a little over £300 purchasing the exact same on Wowcher. I cannot recommend Wowcher enough.
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