wowcher.co.uk

3.6
3.6 Based on 1.3K reviews

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Average Rating

3.6

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5

1.3K Reviews

5 Star
53%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
34%

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I brought a Apple Watch on woucher from a 3rd party company for my wife’s bday the watch arrived I w

I brought a Apple Watch on woucher from a 3rd party company for my wife’s bday the watch arrived I was really happy looked great nice and clean not damaged really good condition….. untill I charged it and got my wife to try it out for a day… the battery lasted 4 hours from a full charge and this was a series 4-6 watch mine is a series 3 and still lasts 2-3 days with heavy use… needless to say to say I contacted wowcher…. What a complete joke there watsapp so called customer service is …. Its completely appalling no one contacts you , calls your or emails you …. Went to the 3rd party company also , again no help what so ever so now I’m massively out of pocket have requested a refund and return , but no acknowledgement 3 messages now and still nothing this has now been 2 weeks this company is completely incompetent and the customer service is appalling I will never use them again and will tell everyone you have been warned and to stay away…. Wowcher is a complete joke

1
Date of experience: Jan 27, 2026
Jenny Philbin
Summer 2025 ordered two beds from CLOUD9. king size and single (for my children both who have a ge

Summer 2025 ordered two beds from CLOUD9. king size and single (for my children both who have a gentic condition)
The KS came with wrong size base for mattress which has caused base to part collapse Cloud 9 would not help. Singe definatley not fit for for purpose wood from inside came up through base into mattress again no help they are not up to any safe standard keep sending me the same useless emails. This company are con company. Will not refund pictures avaiable

1
Date of experience: Jan 25, 2026
Emmanuel Rogers
Disappointing Experience with Customer Service

I had booked a 4-star getaway for two at a local establishment, which included breakfast, cream tea upon arrival, a bottle of prosecco, and late checkout. Unfortunately, I missed the redemption date for my voucher due to the passing of my mother in mid-December. Grieving her loss has occupied my time as I dealt with her belongings and funeral arrangements. In my previous communication with the support team, I kindly requested a refund or a balance credit to my account as a goodwill gesture due to these unfortunate circumstances. However, I received what seemed like four insensitive automated replies that did not acknowledge my situation at all. I am still waiting for a proper response.

1
Date of experience: Jan 24, 2026
Bud Turner
Disappointing Experience with a Purchase

I ordered some mugs through a promotional platform, and when they arrived, it was clear they were poor imitations, nothing like the genuine items from the official stores. I feel foolish for thinking this would be a good deal. After returning the item to the seller, I was informed that the refund is on its way, but now I'm told to wait 14 days with no updates or replies to my follow-up emails. This feels like a total scam, and it seems the suppliers aren't properly vetted. Additionally, contacting the platform is nearly impossible. I won't be using this service again—consider yourself warned.

1
Date of experience: Jan 23, 2026
Laura Howard
Extremely Disappointed with the Service

If it were possible to give zero stars, I would. I bought a £170 afternoon tea spa package in August for my mum's milestone birthday, but it expired a few weeks later without any prior notice during booking or on the confirmation. I sent several emails with no response, and the web chat was unhelpful. Honestly, it's not worth your money; it's better to book directly with the venue or another provider. The customer service is terrible. I strongly advise against using this service.

1
Date of experience: Jan 22, 2026
Frustrating Experience with Voucher Purchase

I bought a voucher a week ago, and the funds were deducted from my account, but I haven't been able to redeem it. I've attempted to reach out through the only available contact method, but I haven't received any help. The voucher has an expiration date, leaving me with just a few days to use it. The entire process has been confusing, the customer service is lacking, and the excessive marketing emails since my signup are overwhelming. I'm concerned that I may have been scammed.

1
Date of experience: Jan 15, 2026
Astrid
Urgent: Voucher Issue and Lack of Support

I am reaching out once more about my voucher. The dates I need are unavailable, and despite numerous attempts to contact the support team, I have only received generic automated responses that do not address my problem at all. This absence of genuine help is unacceptable. If this delay persists, I risk losing my right to a refund, and the date I want may sell out on the partner’s site. This situation stems from your failure to provide adequate customer support. This promotion, coupled with the lack of communication, is seriously harming not only the company's reputation but also the hotel involved. It is clear that customer concerns are being overlooked. I need immediate action, not automated replies. Please provide, without further delay: A full refund for my unused voucher. If this issue is not resolved quickly, I will escalate the matter through the proper consumer channels. I expect a real response — not an automated one. I purchased an offer for a hotel, but while the website shows available dates, I find none when I attempt to book. I'm trying to cancel the order and get a refund, but there has been no response. I've tried WhatsApp, Facebook, and email with no reply.
They just send random messages saying, "I will transfer you to a big group," and that’s it. I have NO TRUST in this company!!
There’s no phone contact, no way to speak with someone. Order number 51106034

1
Date of experience: Jan 14, 2026
Nigel Price
Avoid at all costs

I didn't intend to subscribe to VIP, yet I was charged 9.99. I canceled right away, but locating customer service contact information is a nightmare. I truly dislike companies like this. I'm sure someone will reply with a standard response, but I’m not interested. STAY AWAY.

1
Date of experience: Jan 14, 2026
Disappointing Experience with Holiday Booking

I booked a trip to Disneyland in Paris for my daughter and me. The service advertised a minimum of 60 hours at the destination, but a third party reached out with an offer that didn't meet this promise, featuring terrible flight times and a five-hour layover for a one-hour flight! I chose not to accept or book this holiday, as I did not agree to the third party's terms and conditions according to the service's policy. However, I was informed that the service had not provided any payment, and a refund was not possible. How can they charge for something that was misrepresented? I contacted the service for assistance, but it was fruitless, leaving me confused about what to do next. I recommend avoiding this experience!

1
Date of experience: Jan 13, 2026
Aidin Kelly
Excessive Shipping Fees for Multiple Items.

Excessive Shipping Fees for Multiple Items. I purchased 4 large radiator covers, believing the shipping cost was £11.99 for all items. However, I discovered that I was charged that amount per item, totaling £51.96, which is completely unreasonable. I request that you combine the shipping costs and issue a refund of approximately £40 as soon as possible.

1
Date of experience: Jan 13, 2026

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