Review Time
I signed up for Zipcar, paid the membership fee, and my account was never even approved. Despite that, I was still charged. I can’t access the app because the verification messages never arrive (neither by phone nor email), and I can’t cancel my account through the website because it shows an error.I tried contacting customer support multiple times, but no one resolved my issue or even responded properly. It’s unacceptable to charge customers for a service they can’t use, and can't even cancel. I’ll be disputing the charge with my bank and reporting this situation to the appropriate authorities.Avoid this company at all costs, it’s unreliable and offers zero support.
Had the worst experience today. I informed the man I had anxiety, and would it be okay for me to go over? He said yes, the guy's understanding impatient. I go up there to get my car wash. And I couldn't get it in nutral for some reason, the guy was rude, disrespectful and walked off while I was trying to talk to him about it. And then I just told him I wanted to get out of the line and then he just sent me on through. Never go back again.
My booked and prepaid car was not available at the provided garage. I never got a notification that the pick-up location had changed until I called customer service and they informed me that the new location was 50 minutes away from my home. Zipcar provided me the information after 7 phone calls that they had no car available for the pre-booked period at the location where I was. This resulted to lose all my meetings, had to get a rent a car from a trusted company and pay 5 times more, because of the late time booking on Columbus Day. Do not risk your day with Zipcar. Not a reliable service. It is not worth to risk your schedule with it!
Zipcar is a scam. The membership details initially shown to me were “wrong”. I was told I’d get 180 miles free per day but they snuck in the real details in the trip confirmation email (only 180km per day). I was charged $90 in extra mileage and they refused to provide a refund despite it being their fault. The customer service call was all over the place. I was told I drove 498KM which was wildly incorrect. It took 30 minutes for them to figure out the correct details. The whole situation was just fishy and I wish I read online reviews sooner.
This is the second time I tried to book through the app and was not booked but was still charged. Tried to tell customer service but they insisted the only way to book the car was to charge my card again. Once they over drafted me and I couldn't extend, they charged me a late fee. So was basically charged 3 times and Zipcar refused to refund the accidental charge that caused the mess in the first place.
Continued down hill slide. The customer service is terrible. They also tend to nickel and dime you around little things. They come off as cheap. It's not that easy to pause or cancel the recurring charge. It feels deliberate.I would not likely do business with them again because of the customer service. I tried to cancel my membership online and it didn't go through. They wouldn't accommodate the mistake. Sad.
Zipcar is losing business because of its predatory policies. I live in Los Angeles and we sometimes experience extreme traffic. I ended my trip 11 minutes after my drop off time (during a 1 hour trip that costed $15). I ended up paying an additional $62 for the 11 minute overage. If that isn’t predatory and exploitive, I don’t know what is. I called to try to get the fees waived this once since I’ve been with them for years and have spent thousands (during which times I’ve been inconvenienced on numerous occasions by zip car; and they didn’t pay me a dime). I even have been a person whose trip had been impacted by a late driver before me; NONE OF THE FEES WENT TOWARDS ME OR MY TRIP AT ALL! I cancelled my account after spending thousands on their services and vow to never use them again. Poor company and they deserve to go out of business.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
summitdrive.co.uk
americanmuscle.com
avantimotor.com
j-spec.se
partshaus.co.uk
fow.co.uk
theluxride.com
colliers-classics.com
motability.co.uk
carenhancementsuk.co.uk