BS4

Long-term Satisfaction with Ethical Standards

I have been a member for many years and genuinely value their ethical approach. The withdrawal process seems securely managed with strong security measures, and depositing via BACS is straightforward....

Gorden Patterson

Exceptional values and ethos

Exceptional values and ethos. Great savings rate for Cash ISA. Good customer service. Website needs improving but that sounds like it is on its way. Highly recommend to all.

Cletus

Very happy to know my savings are being…

Very happy to know my savings are being used for ethical purposes.

Cary Brown

I've been saving With Ecology Building…

I've been saving With Ecology Building Society for 40 years. I really like that they were 'green' before it was trendy & they haven't watered down their values. It's great to talk to a real human bein...

Emma

Fabulous truly eco building

I approached Ecology Building society nine years ago for a mortgage to build a Straw bale house and have been with them ever since moving my savings over as well. I love the fact they support people l...

Rachel

Excellent professional service

I have had a savings account with Ecology Building Society for 3 years now. I saw it recommended in the Ethical Consumer magazine which impressed me enough. My brother also recommended them as he ha...

Bilkis Rashid

At the beginning of this year January 2026 I have attended the Skipton building society in Harrow to

At the beginning of this year January 2026 I have attended the Skipton building society in Harrow to open a savings account but the staff member Mr Kieron was so critical and unhelpful by getting the...

Rosie Powell

Fast and simple account setup

I set up an account and made my deposit in just twenty minutes. Doing it online would have taken an hour of frustration! The team was incredibly friendly and supportive, and I'm looking forward to ret...

Customer Joyce

Helpful and Friendly

Helpful and Friendly staff. I also popped in with a query and was seen by the lovely manager ( in office -face to face ) immediately.

Carol Long

Everyone was very kind and helpful

william dunstan

Setting up a new account was very easy…

Setting up a new account was very easy apart from the security side, but quite happy with good security!

DC

An excellent experience

So friendly and easy to deal with. Nothing too much trouble . Transactions were handled professionally ,with clarity and efficiency, very clearly explained.

Mahil Kr

We had a very disappointing experience with Darlington Building Society. Our mortgage application p

We had a very disappointing experience with Darlington Building Society. Our mortgage application progressed for a long time, and only at the final stage, after the underwriter reviewed the case, we...

Fred Howard

Had some dealings with this building…

Had some dealings with this building society recently. Not very impressed.They have sent me an application form for my son to open an account. However they did not include all relevant documents for m...

PlugVeg52

Rebecca from the mortgage team has…

Rebecca from the mortgage team has helped us out no end during the period or sorting our remortgage out. She’s always on the end of the line when needed and responds to emails quickly.Also a shout out...

DarkBladePower41

Service gone down hill

Not great when a Darlington building society cheque bounces. (Stockton branch) Closed account due to poor interest rate. Had to go back to branch to sort out. Can never get through by phone always nee...

Georgiana

Far too bureaucratic

Far too bureaucratic. Too much relience on snail-mail, so very slow. Darlington online a nightmare to set up/use. They post you an id.....??!!Interest rates tended to be a bit better than the Nati...

Trevor Wilson

Don't open an account with Darlington building society

I decided to open a new account and only had the choice of doing this by post or visiting a branch I unfortunately went to a branch where I was told that I would need an appointment, No mention of th...

Elbert Long

A Disappointing Experience!

A disappointing experience! I attempted to open a basic savings account, but they rejected my documents. I provided new ones, and while they accepted my passport, they do not accept online banking sta...

Chris S

Staff Are So Helpful, Friendly and Knowledgeable

I had a query re: transferring my ISA to another product within PrincipalityThe 'phone was answered very quickly and LIsa was so helpful and friendly and resolved my query quickly.I've always found th...

vanessa

I have had an horrendous experience…

I have had an horrendous experience with the Bridgend branch. the branch manager Julie,has a serious attitude problem, is extremely rude and patronising. I sold my home and bought a renovation projec...

Kathy Sills

Principality are GREAT!

I've always found Principality staff extremely helpful. I phone them once a month when I can't remember which savings account to pay into and they explain it patiently again, every time. Their savings...

Hugh Williams

feedback removed

feedback removed

H S

Helpful customer service

I've had my mortgage with Principality for over 4 years. Spoke with Vikki today, I needed a proof of mortgage for my property (I had lost my last statement). She suggested a transaction history and re...

Peter Sunederland

Great experience when I called to rearrange some accounts, move money about at account maturity. The

Great experience when I called to rearrange some accounts, move money about at account maturity. The agents were awesome, clear and helpful. Will was especially friendly, supportive and great example...

Trisha Tindall

We have had a mortgage with Skipton for nearly 15 years. However for the last two years we have been

We have had a mortgage with Skipton for nearly 15 years. However for the last two years we have been unable to access the app and therefore access our mortgage details. The customer service has been r...

Darkhel7296

Disappointing Treatment Regarding Fund Access

This company has provided poor treatment to customers simply seeking access to their own money. After reviewing the new terms and conditions, I chose to close my account and transfer my funds to anoth...

Kian

I was looking to make a withdrawal from…

I was looking to make a withdrawal from is skiptons Lisa and I was amazed with the service provided by Adam he was extremely professional and made me feel very comfortable

Anthony Pasqua

payment clarification

yes agent very helpful

wakelam

Appalling service on website and by phone

All I need is the interest on my mortgage so I can complete my 24/25 tax return. Not available on their website??? Online chat - we will send a secure email. Tried logging in with email address and p...

Duane Bell

Excellent Service at the Rothwell Location

I visited the Rothwell branch this morning and encountered a helpful and friendly team. Toby assisted me with my issue, resolving it efficiently while demonstrating a strong understanding of all avail...

AT

Nice and friendly staff

Nice and friendly staff. Did what I asked with helpful remarks. Like goung into the Kibworth bank.

Jim Brooks

Very good service

Very good service Been with them all my life

Alicia Clark

The cashier was very helpful as my…

The cashier was very helpful as my request was not completely straightforward. He asked for assistance from the manager, who was also most helpful!

Laura Turner

Staff were very helpful and took time…

Staff were very helpful and took time to sort my issue out, which is unusual these days.

Nicolas Turner

Have phoned with a quire

Have phoned with a quire, it was delt with efficiently. The phone was answered promptly and the person dealing with my quire was efficient.

lena Brown

I would like to write about Nationwide. Years ago they been very cruel to me. I was naive, had poor

I would like to write about Nationwide. Years ago they been very cruel to me. I was naive, had poor english. £ 8000 saving they freezed and never gave me. Years later I went back and opened bank acc...

MoominsPie

Nationwide are horrendous if you want a decent banking experience don’t keep your money with them. T

Nationwide are horrendous if you want a decent banking experience don’t keep your money with them. They have issues with their banking app. I cancelled two standing orders three years ago. They had an...

Derek John

Hello, i fell victim to a scam on my credit card. Contacted the Nationwide Fraud Team. No hassle dea

Hello, i fell victim to a scam on my credit card. Contacted the Nationwide Fraud Team. No hassle dealt with very well and have had a refund. I am so glad i am a customer of this bank and will continue...

Roger Stokoe

A simple request for clarification over a company taking a payment from my credit card without my co

A simple request for clarification over a company taking a payment from my credit card without my consent was turned into a surreal experience with Nationwide Customer services. They would not admit a...

Jordan Housen

Been with nationwide my whole life seen i can remember and they are literally best! They provide e

Been with nationwide my whole life seen i can remember and they are literally best! They provide everything you need their banking security is first in nothing, there customer service is fast and re...

Ken J

Account blocked because they said I was being romance scammed, even when I said I was happy and want

Account blocked because they said I was being romance scammed, even when I said I was happy and wanted to see if the lady was real , but they said it was a scam and blocked my account and can't even...

Tony D

The way my complaint was responded to took me back to a time when businesses did care for their cust

The way my complaint was responded to took me back to a time when businesses did care for their customers. They all claim to today but we can all agree it's worse than going to the dentist! Leeds shoc...

KATHARINE HERBERT

I was having difficulty getting into my savings account online and Shivani was very helpful and not

I was having difficulty getting into my savings account online and Shivani was very helpful and not only got everything sorted but also told me I could transfer to an account with a much better intere...

David Todd

Asked Leeds BS for copy Mortgage Statements and Certificates of Interest and the staff were both ult

Asked Leeds BS for copy Mortgage Statements and Certificates of Interest and the staff were both ultra friendly, efficient and speedy unlike others who I deal with

Mick

The young lady on the phone was very helpful and very thorough. Wanted to make sure that everything

The young lady on the phone was very helpful and very thorough. Wanted to make sure that everything was correct and right and she was very patient with me made me feel at ease and made me feel I had c...

Brenda

I spoke to Mr Tommy Wilson today and he was very thorough and formative about my Leeds Mortgage. He

I spoke to Mr Tommy Wilson today and he was very thorough and formative about my Leeds Mortgage. He knew exactly what i wanted to do with overpayments etc. I experienced first class service and would...

gary Slawther

Overall, okay and a decent rate but I keep having problems with an error message for which I have to

Overall, okay and a decent rate but I keep having problems with an error message for which I have to delete my cache and data. It's highly irritating and displays a poorly written site. I'm a corpor...

charlie harris

I called into my local branch this morning to open a new isa, I saw a young lady called Hayley who h

I called into my local branch this morning to open a new isa, I saw a young lady called Hayley who helped me with the whole process of opening the account and also to transfer funds from a previous is...

luisxd2005

Great Experience at the Local Branch

I went to the local branch to set up an account for my grandson. The representative assisted me and provided clear explanations throughout the process. She was very welcoming, as were all the staff I...

ST60

Exceptional Support During a Critical Time

I encountered a delay with my solicitor, which meant my funds weren’t available just three days before our house purchase. I reached out to customer service and spoke with a representative who was out...

Elaine

Quick efficient and friendly service

Allen Bamford

Great friendly staff

Great friendly staff

Barbara

The staff are so helpful and friendly

The staff are so helpful and friendly. Making it a good experience. 3rd November