Alaina Sanders

Lack of Communication During Installation

We had a new smart meter installed, but the technician never introduced himself or provided any explanation about the process, only mentioning it would take about an hour. After completing his tasks i...

Aurora Johnson

Prompt service but disappointing outcome.

The engineer arrived on time and was clear in his explanations, which was commendable. However, it's unfortunate that neither of the smart meters are functioning. I went from having a smart electric m...

Ealdwulf Brown

Pleasant and Efficient Service, but a Monitoring Issue

The representative was pleasant, efficient, and polite. It's rare to find young individuals like him nowadays. However, the only concern is that the 48-hour gas reading is still not showing on the ene...

Priscilla Coleman

Patience of the engineer was the only bright spot in a frustrating experience.

The only redeeming aspect of this experience was the engineer's patience and friendliness. He persevered, even returning a second time to complete the task. On the first night, he contacted the suppor...

Lilla H.

Excellent communication prior to the appointment

The communication before the visit was great, and I had everything ready for the technician who arrived on the scheduled day. They even offered to come earlier if it suited me. Installing the smart me...

Clint Scott

Unpleasant interaction with support

I recently had a conversation with a representative who was discourteous and unhelpful. Despite reaching out multiple times regarding smart meter installation visits, he was unwilling to engage in any...

Natalie Wray

I had my cavity walls insulated and what a difference it has made in my house to maintaining the hea

I had my cavity walls insulated and what a difference it has made in my house to maintaining the heat. Two fantastic guys did the insulation and they did a very tidy job. Also I had a hive fitted by a...

Robert Harris

Outstanding team efficiently handled my insulation application

An exceptional team processed my insulation application and completed the cavity wall installation within just 3 months. My home is now well-insulated, and I have an improved energy performance certif...

Rebecca Baldesare

Great job from Shaun and mich

Great job from Shaun and mich

MAJID HASSAN

Good job done.Very professional and…

Good job done.Very professional and quick . Clean and tidy work.

Morgan Emberson

Loft insulatuon

Lee and Lee were amazing, straight in, job done, straight out, friendly and polite, kept everything tidy and informative! Would recommend.

s ali

Great workman and company to deal with

Great workman and company to deal with, couldn’t do enough to get the job done properly.

clemink84120

awesome product

awesome product, and awesome customer service. Thank you.

Ebenezer Butler

Solar & Battery Installation

The 21Degrees installed roof solar panels, battery and associated electrics for me. Scaffolding was also arranged by them. Team arrived promptly on the day and completed the installation to an excelle...

Algernon Cook

Excellent Post Sale

Very knowledgeable, post sales support has been excellent.

Winston Sanders

VG- used more than once very good…

VG- used more than once very good serviceinsulation was exactly what I needed and arrive promptly

William

Well designed project

Their design was spot on as we had some difficult areas to overcome. They were helpful and professional and responded quickly. a great service all round for this project. Thank you

Delbert Carter

Air tightness items delivered promptly

The specialist items I needed delivered on time. Only grumble is what seems a high delivery charge on a small order.

Matt F.

Outstanding service and a fantastic team.

The work was executed with a high level of professionalism, and the team was incredibly helpful. The doors and windows look amazing. The heating system works wonderfully, making my once cold rooms fee...

Mortimer Long

Disappointing Promises

They claim to provide retrofitting services to make homes greener, but ultimately deliver nothing. This company is a complete disappointment and should not be trusted.

Liliana Morgan

Retrofitworks - really? Didn't work for me

Dreadful experience, no stars!I was so excited when I was accepted for the Mayor of London's Warmer Homes scheme, but unfortunately this soon turned into disappointment.The Mayor awarded RetrofitWorks...

Mikey

Completely Unreliable Service

I wish there was better communication from this service. Their customer service is inadequate, with generic responses that do not address my concerns. After months of frustration, I feel that my time...

Sam P.

Frustrating Experience with Poor Service

This service has proven to be ineffective. After a year of confusion and multiple surveys, my application was canceled. The communication was terrible, with constant changes and a lack of accountabili...

Charmaine R.

Extremely Disappointed

This is the most disappointing experience I've ever had. After getting my grant approved, they found endless excuses to avoid doing the work. It feels like they kept the grant money and are not trustw...

Simon B.

Duracells outstanding service

We recently had the pleasure of installing three Duracell batteries, a Duracell inverter, and solar panels for one of our clients, and we couldn't be more impressed with the quality of the products. T...

Alyson P.

We are a partner with Duracell

We are a partner with Duracell, Charlie Davies is my main contact in their office, incredibly reliable and willing to directly contact our customers to answer their queries. If our customer's do exper...

Montie Kelly

A bit of a problem at first as the…

A bit of a problem at first as the timing was set but kept changing. Still changes to unwanted time at infrequent episodes (due to algorythm)_ but working well most of the time now many thanks to Dan....

RC4

Called with a query

Called with a query, which Jack Court helped with effectively. Great service, and a great point of contact to have, representing the business.

Gadafin62

Working along with Duracell installing…

Working along with Duracell installing solar systems. Charlie has been exceptional with helping us through the commissioning process never fails to help us out and always phones and give us good advic...

Esty

A very helpful service adviser.

I had not had any contact with the company prior to today, I was unsure of what was required and having explained my situation the adviser knew exactly what was needed and was very clear in his reques...

Consumer

I needed assistance from them, so naturally, I got in contact with the helpdesk. After a few days, t

I needed assistance from them, so naturally, I got in contact with the helpdesk. After a few days, they got back to me asking for more information, which I had duly provided them with and after a week...

James-Paul Johnston

Excellent product and the support was…

Excellent product and the support was fantastic. They promptly answered all of my questions and dealt with the matter quickly and professionally recommended 100% a great display app and feature featur...

Customer. Neil.

Easy to order,arrived quickly

Easy to order,arrived quickly, set-up is a doddle, just follow the instructions,it’s so simple.

Tony

I couldn't access the app after 18…

I couldn't access the app after 18 months of successful usage. It wanted me to re-register. It wouldn't let me register as my email was already registered!. I contacted customer support and they sent...

Customer

None existent customer service..no…

None existent customer service..no responces to emails..when you do get a responce.you round and round in circles to get answers..

Frances White

Don't try to connect Bud to upgraded meters

Customer Service responsive and helpful. They thought it possible to re-connect my Ivie Bud to new meters in my house. This turned out to be much more complicated than they thought, and ultimately t...

S Wood

On the plus side the solar panels and battery basically work, have generated lots of electricity and

On the plus side the solar panels and battery basically work, have generated lots of electricity and saved us money. On the negative side it has taken 8 months since installation to get it fully worki...

Duncan Carter

Frustrating experience with installation and communication

The service has consistently failed to complete my installation, communicated inadequately, and left me in a worse financial situation than before the work began. Initially, I was promised that my hea...

Walter Butler

Boxergy were great from start to completion…

Boxergy were great from start to finish. John took me through teh avialable design and we had to tweak due to installation of velux windows. The installation went well and consideration was made to th...

Dutton

Excellent Advice & Service

I asked Boxergy for advice on installing an electrical battery. I have a heat pump, but can't install solarPV, so wasn't sure I'd benefit. They spent time reviewing my electricity tariff and helped me...

Wally Scott

Boxing clever

Boxergy showed great attention to detail in designing us a solar and battery system, even updating the original design when an improved battery became available. The installers made a quick and profes...

CC7

Great professional service

Great professional service and easy to deal with. Customer service was excellent and any minor issues were quickly dealt with.

Julie Ashton

Mark S … has been absolutely brilliant, he’s helped our theatre school to save over £5k on electric

Mark S … has been absolutely brilliant, he’s helped our theatre school to save over £5k on electric and gas … he is an asset to the company and talks everything through thoroughly and nothing is too m...

Bill Price

They are great and finding you a deal with a supplier but once you have signed up there service is z

They are great and finding you a deal with a supplier but once you have signed up there service is zero. We are a small club and were signed up via FfB with British Gas on a 3 year contract in August...

stempetcie74

Really pleasant experience working with…

Really pleasant experience working with ffb not least because Mark Steer was so knowledgeable, friendly and most of all patient! He was quick to answer any questions but not at all pushy. Great throug...

Isla Morgan

David Potter

I contacted Fusion after a random search on line, David Potter answered my call promptly and couldn’t have been more helpful resulting a possible saving of thousands of ponds over the length of the su...

Abe Cooper

Tynemouth Scouts Energy Savings

After being asked to take over the management of our Scout Buildings, I was told our energy contracts were up for renewal. As a charity and volunteer members led organisation, our costs are better uti...

ReaZiiZ67

Dysart Trust

Dysart Trust is a charity run organisation which runs on donations so after our fixed rate ended Mark Sumner at Fusion for business found us a new supplier with great savings.Mark was so helpful and n...

Trevor Baker

DON'T BUILD THE EDMONTON INCINERATOR!

It's great that ACCIONA promotes emission reduction targets and is working to reduce greenhouse gases by avoiding the use of external fossil-based energy, prioritising resource reduction, and using re...

SH80

'Experts in designing a better planet' building Edmonton incinerator? Greenwashing 101

This company is planning to build the Edmonton incinerator, yet they call themselves 'green'. They need to pull out now, like the others have!!

PC

Acciona pretends it is a 'green energy…

Acciona pretends it is a 'green energy supplier' but in reality, it would much rather chase the money than promote sustainability and fight the climate crisis. It is currently the only bidder to const...

BH

Not green at all

Claim to be 'green' but want to build an incinerator in Edmonton!!

RegBil

Not Green, only greenwashing

Terrible. This company claim to provide Grern Energy, but they are investing in a huge incredibly polluting waste incinerator. In Edmonton.Waste incineration is terribly air polluting.Don't use this f...

Leila Hughes

Greenwashing galore.

Supposedly a company that are 'leaders in sustainability' and yet are planning on going ahead with building an incinerator in Edmonton. Reckless and selfish behaviour, especially in light of the lates...

Harrison Price

SAJ Inverter Strange Issues

I've a less-than-year inverter from SAJ and it worked very well untill I've reported to them that some time the inverter load the batteries using the power line and not the solar panels.After that, th...

Drew Taylor

I tried to contact SAJ for solving: firmware updates and technical questions.

I tried to contact SAJ for solving problems including a simple firmware update. They just never respond. Never. The date below? That was the 5th time of so.

Elmer H.

Solar System

Solar System, don`t believe the hype. Very helpful at first, aftercare is a different story, 18 panels & 4 batteries, Not working correctly from early on, 9 months later Time Of Use mode has issues, A...

GH85

Installer – Easy to Fit, Smart Design

As an installer, I’ve worked with quite a few brands, and SAJ stands out. Their all-in-one units save loads of time on-site, and commissioning is straightforward. My only feedback would be slightly cl...

Denzil C.

Good advice from the SAJ UK advisor

Very quick and helpful advice from Larrt Aare, the UK Technical Support Engineer

Rodney

Larry

Larry, the engineer who visited us, was polite, skilful and knowledgeable.We are very pleased with the work which he has done on our system.

Evie Madelaine

I’m extremely disappointed with my experience. They came to my property to carry out an EPC survey t

I’m extremely disappointed with my experience. They came to my property to carry out an EPC survey to assess eligibility for insulation. The survey itself went well - the gentleman who visited was fri...

Carlisle

Very professional company

Very professional company. Communication was excellent from start to finish. The workmanship and the tradesmen were very happy to explain every part of the process.I would highly recommend!!!

ZoRn0oXx93

Heating installation

Right from the moment workers arrived to fit new heating system, insulate my loft and install fans, nothing was a bother to them.They faced many challenges in my home, mainly access to the 'flu for th...

Mitch Wright

Great company

Very professional company, excellent communication from start to finnish.The fitters were excellent, and explained every part of the process.Would definitely recommend Retrofit and Reilly P&H.

Jenny L.

Brilliant

Brilliant. Helped so much

Stefan Powell

Worst experience ever!

Worst experience ever!The tradesmen failed to use dust sheets over flooring and work tops. Flooring was damaged, worktops damaged, personal item broken. After several visits they decided to repair f...

Stewart Brown

While in Mexico

Thank you for shipping to Mexico, it is good to have a reliable supplier while traveling. Your attention to detail has been of great help lately.

Eddie

Very happy with my purchasing …

I'm very happy with my purchasing experience. We will continue to use Webo Solar for future projects.

Braden Morgan

Terrible Customer Service

Don't do it. The price may be attractive but you'll get what you pay for - terrible customer service, missed commitments and a number of excuses. Box 1 of 2 was received with missing cables. Pedro,...

Sadie Brooks

Great experience shopping with you…

Great experience shopping with you guys, please come visit next time you are in this part of town (El Paso). Thanks again!

lucas54143

Excellent

I had the opportunity to meet some of the folks at Webo's Emeryville marina office, great view of the SF Bay BTW. After my trip I ill continue doing business with you guys. Thanks!

Cecily Parker

Great People

What a great group of people!

Noelle Yates

perfect savings

Gives a perfect savings

undergirl

It’s great to know that me and my…

It’s great to know that me and my family can have a positive impact to the environment.

Cordelia B.

excellent tracking info

Very detailed tracking info was great. Encouragement of the daily energy saving was another excellence for the visibility to understand how I contribute the community.

IG

No update on request.

matiose

Nice job

All very efficient.

MB

The communication is great

The communication is great. The follow-up is even better.

Omoh Momoh

I’m very happy with the support I received from Data Energy. Sara handled my request so kindly and p

I’m very happy with the support I received from Data Energy. Sara handled my request so kindly and professionally. She made sure I understood everything and followed up until it was solved. Big thank...

Giselle Clark

Outstanding Assistance in a Tough Situation

I found myself in an unfair and difficult position with the service due to my former landlord. I contacted the support team to address the sensitivity of the issue. The representative I spoke with was...

MC

Cerease was really helpful!!

Juanita

5 Star Service - Alina

Worked with Alina for the last few years on a big contract. She has been tremendously helpful at all times, knowledgeable and always on top of everything. 5 Star Service!

Olivia

After listening my complicated enquiry

After listening my complicated enquiry, Taya (the customer service staff) suggested of providing me an email about the responsibility of arrears for my further negotiation with concerned parties. Thi...

Svetlana Vanieva

I talked to advisor Taya

I talked to advisor Taya. She was very professional, very helpful. Thank you