acdesignsltd.co.uk

1.6
1.6 Based on 104 reviews

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Average Rating

1.6

/
5

104 Reviews

5 Star
10%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
81%

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astrolily12345
Avoid this company. ONE BIG SCAM

Avoid this company, they are a scam!!I placed an order and nothing has been received. I haven’t had any response to my emails.They are keen to take your money but don’t send the items or offer a refund.Disgraceful and just one big scam.

1
Date of experience: Feb 12, 2024
Avoid

Avoid! Scam Scan Scam. Product never arrive no one reply emails. Disgusting shop.

1
Date of experience: Feb 09, 2024
Madison
Please don’t use this company!

Please please don’t order from this company - I paid £49 for items for my partner that never arrived despite paying for three day express delivery 😞 in addition they have never replied to the 3 emails I’ve sent them - not heard a dickie bird from them and they have my money !!! Spend your hard earned money somewhere else !Edit Items arrived today over two weeks late - the frustrating thing is the items are really nice to be fair but I had to go out to buy more presents for my partner two days ago because never heard from this company at all ! I dare not send back these as I’m sure I’d not hear back! Get your act together AC Designs - products are lovely but service is abysmal !!

1
Date of experience: Feb 09, 2024
Amadeus H.
Total disappointment

this company service is total disappointment !!!Ordered a week before Christmas, delivery was late!!When it finally arrived only to find out that out of 4 items ordered i have received 3 from which 2 are wrong !!! Returned items to the return address provided and haven't heard from them since !!!over 50 pounds and haven't seen a penny back!!will definitely report them for online fraud !!

1
Date of experience: Feb 08, 2024
TheCorcusClan
Very risky choice to buy from here.

Name spelt incorrectly on a personalised gift and AC Designs said they would re-send item. Still waiting. I have sent several emails, all of which have been ignored. I have had NO communication from them at all. I have a gift that can't be used and no refund.Buy from AC Design at your own risk. I will never buy from them again.

1
Date of experience: Jan 01, 2024
Danna
Ordered a candle for Xmas for my bf

Ordered a candle for Xmas for my bf , when arrived was packaged terrible so was consequently smashed to bits , contacted them and received one email to ask did I have any pics , since then nothing , con artists ! DO NOT ORDER!!!

1
Date of experience: Dec 26, 2023
Cecily
Avoid!!!!

Placed an order which was promised to be delivered 4-6 days time. I emailed on day 9 to get an update and had no response. Seller eventually responded through messages and assured me my order would be delivered in 24 hours. Further messages with queries regarding this were ignored. I gave them the benefit of the doubt and placed another order on 21/12/23, paying £9.99 delivery for it to arrive 21-22/12/23. I contacted the seller on 23/12/23 for an update. I was informed my order would now arrive after Christmas. Had I known I would not have paid for the 24 delivery. The seller does not believe me when I explained the delivery stated it would arrive 21-22/12/23. I still have not received this order or a refund which I have requested. I have sent multiple emails and messages, all of which have been ignored.

1
Date of experience: Dec 23, 2023
Minna Harris
Wish I'd seen the reviews sooner

Wish I'd seen the reviews sooner. I paid for express delivery (2-3 days) and it's been 10 days now and zero contact or shipping notification. I have contacted them twice with no reply. What on earth did I pay for?UPDATE: I received an email a few days ago (no courteous apology or offering a way to get back the express shipping I paid for) saying my order is ready to be shipped. No further updates... absolute scam artists. Do not be fooled by the couple ok reviews.

1
Date of experience: Dec 19, 2023
Rebecca Lewis
Avoid.....I ordered a jumper for my…

Avoid.....I ordered a jumper for my daughter and paid £7.95 for express shipping (2-3 days delivery)....its not day 4 and I have no update and no jumper.Sent several emails asking for an update with no response.....tried the phone number and its just music!! Absolute con artists, I'm devastated because my 9 year old now has no jumper for her Christmas jumper day at school tomorrow.

1
Date of experience: Dec 07, 2023
Roland Wilson
Arrived within 2 weeks all ok

Wanted to write a review as there were so many bad ones on here which nearly put me off ordering . Ordered 4 items on 11th November , I did get a bit worried as no contact at all but yesterday I got an email to say it has been dispatched via Royal Mail . Today I received all 4 items and are really nice . I agree with others , there should be more updates , that the item Is being personalised and then ready for dispatch would be helpful to put the trust back in the company . The items are lovely and unique and good quality , as long as you aren’t in a rush .

5
Date of experience: Nov 30, 2023

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