Review Time
I ordered shoes Oct 8 . They were set to be delivered Oct 11, but Oct 11 fed ex marked the package as delayed and I have created a ticket . It has now been 9 days and I have 0 answers . I have repeatedly asked a few store for a refund even tho I will lose all the duty fees I paid to import to canada . Fed ex claiming the package they shipped is empty. What ever happened to the shipment I could care less, but the fact that fed ex or a few has not got back to me with ANSWERSA with a ticket open for 9 days is completely and utterly UNNACCEPTABLE . if this company is reputable they will make a point to contact fed ex and resolve my situation , until then my review will remain 1 star and I will never be using their services again . So far they have made 0 effort to make this right. Just email me telling Me to keep waiting ......well iam not waiting any longer . Iam over it . Awful customer service from this shop . Fed ex is a whole differnt story , also not happy with them . As of now iam out a pair of shoes and all the duty fees I've paid with 0 confidence this will be resolved . Thanks guys for the worst online shopping experience I have ever had . More than a two sentence update would be alot nicer than being told to wait . I want my money back or the shoes reshipped it is pretty simple . And if they get reshipped they better be DDP . DUTIES PAID . so I don't loose more money I cannot afford to flush down the toilet.
Worst online shopping of my life! I made a purchase of a product from Afew that arrived damaged. After contacting their customer service, I was instructed to return the item and follow a process that included going to a DHL location for inspection. While I understand the need for verification, the entire process has been a nightmare.It has now been almost two months since I returned the item, and I still have not received either a replacement product or a refund. The lack of communication and the delay in resolving the issue has been extremely frustrating.I have had to chase them repeatedly for updates, and at this point, I am left without the product I paid for and no resolution in sight. I am incredibly disappointed with the service and will not be recommending Afew to anyone.I hope this review serves as a warning to others considering shopping with this company.
I made a purchase of a product from Afew that arrived damaged. After contacting their customer service, I was instructed to return the item and follow a process that included going to a DHL location for inspection. While I understand the need for verification, the entire process has been a nightmare.It has now been almost two months since I returned the item, and I still have not received either a replacement product or a refund. The lack of communication and the delay in resolving the issue has been extremely frustrating.I have had to chase them repeatedly for updates, and at this point, I am left without the product I paid for and no resolution in sight. I am incredibly disappointed with the service and will not be recommending Afew to anyone.I hope this review serves as a warning to others considering shopping with this company.
I ordered 2 pairs of predators football on September 28 No. 2024092833474561, it's been 1 month and I still haven't received my order! worse than that. when I tried to log into my account on AfewStore, I couldn't as if I didn't even exist in their order file. I took screenshots for my order and the payment method but it's not normal that my account no longer exists with them. another thing I was charged €65.07 instead of the €62 displayed on my order, a real scam this site
The lack of consistency in handling my query has been extremely disappointing. I received the trainers, but in a different colour than what I originally ordered. Despite this, I remained calm and understanding, explaining to customer service that mistakes happen. However, their responses have not only been excessively long, but they also promised to send me a return label, which I still have not received. I’ve followed up via email twice since then, but have yet to receive a reply.It’s truly unfortunate, as it initially seemed like the issue was being addressed. I provided all the requested photos, but the customer service provided to me needs serious looking into. When such an error occurs - especially when dealing with an overseas customer - an apology alone is insufficient. I’m now holding out, but will probably contact my bank for a resolution. I would advise others in Great Britain to avoid this company. Order AF-500229
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The AFEW STORE, founded in 2008 – based in Düsseldorf, grew to an international well-known sneaker store. Our assortment of products grew from year to year. Besides classic sneakers we are also releasing limited and exclusive sneakers. Over the years we have collaborate and worked with big brands such as Nike, Adidas, ASICS SportStyle, Diadora or KangaROOS.
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