Review Time
This company is a scam. Like others have indicated, I continue to get charged $29.99. I sent them a cancellation and told them I didn’t sign up for a subscription. I just got charged again today, so I’m waiting on the charge to move out of pending and I’m disputing the charge with Chase. Buyer beware because they are literally stealing your money!
SCAMMERS Charged me an extra $47 for a fake subscription, took me several emails of threatening them that I will take this to authorities and the news stations before they agreed to refund me. SCAMMERS! I kept asking what does this subscription give me? No answer!!! They offered me a gift card, then 30% refund, then 40% refund, then finally gave me full refund.
Avoid this company! After ordering you will start being charged for some sort of subscription service that you wont have signed up for. No answer about it from the customer service. They claim you have signed up for it. I ended.up flagging the extra payments through my bank as an unrecognised charge. Just awaiting the outcome of this. Be warned
I asked for my order to be cancelled within an hour of ordering, as they give you 24 hours to cancel. They sent a reply asking for information that I sent with the original email. I sent another email pointing out I had already sent them the information. 12 hours later they again replied with the same info request (basically the same email they sent the first time). so i emailed them telling them they are just stalling. The next email I received was to tell me it had been sent. Buyer beware it is also being shipped from China.
I did receive the product but it took over a month to get shipped (from china). The website automatically signs you up for a 30$ monthly subscription that is tricky to cancel. I emailed them that I wanted a refund on the membership but they are trying to deny the refund request.
At the time of my purchase, Afroscrub had a "BUY 1 GET 1 FREE" deal. So, I purchased two exfoliating net sponges as the deal was buying 1 to get 1 free. Waited for delivery...nothing! Tracking number said it was delivered but no physical items was left at my doorstep or mailbox. Checked my cameras, no signs of theft. It was nothing! Emailed their support 'where's my package'? They responded, "Your order was part of your subscription and does not include physical shipment". EXCUSE ME... Subscription?? What subscription? It clearly states "BUY 1 ONE GET 1 FREE". Nowhere it says my purchase was a *subscription*. I was livid! They sold me a subscription but not the product, even though there was no verbiage of the word subscription in my order. It was misleading, I felt I got scammed!! The support team refused refund and refuse to send me the two (2) exfoliating net sponges that I purchased as the site said so. They did not honor my request. AFROSCRUB IS A SCAM!! DO NOT PURCHASE FROM THIS SITE!!! They'll sell you a subscription instead of the actual product. BULLSHIT!! Disappointing.
Oh dear! I wish I had read these reviews first. I placed an order and was satisfied with the product and today received an unexpected and unauthorised charge! This is a scam! What a terrible way to run a business. My advice would be to stay away! They clearly do not care about bad reviews
Sponge itself is fine. The £31 a month subscription not fine. This additional cost does not come with any products it is a digital subscription. Why do you need a digital subscription for a sponge you wash with? Smart ring or watch I understand the need but a shower sponge I don't They will not refund either so don't use them.
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