Review Time
Got my order. A month later I see another charge for $30. I email immediately and am told that I "signed up" for a membership with my original purchase. I did not do so knowingly. They are telling me I cant get a refund because of their return policy. I am reporting them to my bank. This company is fraudulent and shady. DO NOT GIVE THEM YOUR MONEY!Also, the authentic "African" sponge came from China -_-UPDATE: After telling them that I had begun to dispute the charge with my bank they magically were able to process a refund despite their "return policy". Don't give these folks your money.
I ordered 2 Afroscrubs and some soap. I didn’t realise it was some sort of subscription. I got charged again at a later date so I’m not happy. It doesn’t make sense that it would be a subscription when you only need one scrubber. 👎🏻
Saw this ad. Thought it would be great to help wash the back. Pictures were impressive. We'll, got them. A single piece of very cheap netting with a thin white string on both ends. THIS IS A SCAM. DO NOT BUY. THIS IS MY SECOND REVIEW. THEY SAW MY FIRST 1, THEN THEY DECIDED TO STEAL MONEY OUT OF MY BANK ACCOUNT. THANK GOODNESS MY BANK CAUGHT IT AND REVERSED THE CHARGES. NOPE .NOT GONNA GET AWAY WITH THAT. SOOOO BUYER BEWARE. DONT USE THIS LYING COMPANY.
I received the items I ordered. The shipping took extremely long. started receiving a recurring $29.99 charge. I contacted the company. They said it was for a subscription that I signed up for. I did not sign up for a subscription. I requested that they cancel the subscription and refund me for the two back to back charges. They agreed to cancel the subscription but would not refund the charges. Instead, they avoided the request for a refund and several emails, redirecting me to discounts and percentages off my next order. I emailed them several times and let them know that I will be filing with my bank. Today, my bank shutdown my account due to fraudulent activity by Afroscrub! Although the product was worth it, the fraudulent activity with funds, and the lack of transparency is not. I would order somewhere else.
I bought four sponges from AfroScrub. They were too small in size and rather soft with limited scrubbing quality - unlike as portrayed in adverts. What irked me the most was two further fraudulent deductions totalling £48 that the company took from my bank account. My bank advised that the payments were subscriptions that were inserted into my order that I knew nothing about. I called their number but it wasn’t answered. I have since complained by email and asked for a refund. From other reviews, I have no hope of getting my money back. Don’t order from AfroScrub!
Agree with other reviewers. Product is great but you end up with a £30/month subscription and their "one click membership cancellation" is actually a multi email discussion with customer service. The subscription doesn't get you anything either, no product etc.
I was initially pleased with the products I ordered, quality was good and delivery smooth. Unfortunately, I discovered I had been signed up to a $29.99/month subscription at checkout without my express consent. The “Premium VIP Support” add-on was automatically set to quantity 1, which is not lawful under UK consumer law.At first the company refused a full refund, offering only a voucher or partial credit. After I challenged them citing UK regulations, they did eventually process a full refund and cancel the subscription.While I appreciate the refund was finally honoured, I feel customers shouldn’t need to know consumer law to avoid hidden charges. This overshadowed what could have been a good shopping experience.My advice: check your basket carefully before you pay.
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