Review Time
Very displeased with customer service representative Katherine.I put a cancellation request in within the 24-hour window. She lied for whatever reason, saying that it couldn't be cancelled as it wasn't within the window. I sent proof, but her lie/error meant that I was now unable to refund the order.I contacted the company and made a complaint to them, but I am very annoyed by this mistake. This person should have easily been able to check the facts, seeing when I ordered and cancelled. However, I had to provide screenshots myself to the company in a follow-up email to prove that she was incorrect, and I should have been able to cancel.I was unable to get the money back for an emergency I needed it for.Thanks Katherine.
They only got one star so I could make this review to inform you that they are scammers. I paid $23.99 for a one time order from them in May. Thereafter, I have been billed, $29.99 in June and July. I have not made any additional orders nor did I agree to a subscription. DO NOT ORDER FROM THEM.
I ordered these products because I thought I was supporting a black business out of Nigeria. They advertise that these were made in Nigeria and everything was sourced in Africa. Once I ordered the items it took me almost 2 months before I received them. When I checked the tracking, the items came from China, not Nigeria When I asked customer service about the items coming from China. They told me that's where they shipped from but we all know that these items were not made in Nigeria than shipped to China to be shipped to the United States that makes no sense. After almost 2 months I received my items then I checked my bank account about two months later and realized that they were charging me $29.99 a month for a subscription that they added in my cart upon checkout. Once I looked at my original purchase, I saw that the subscription said zero dollars or free but they charge $29.99 monthly. This is definitely a scam and they know exactly what they're doing. They have been collecting money from people for months without them knowing. I had to call the bank to stop payments and I also contacted the company. I would suggest no one absolutely no one purchased products from this company.
I would rate it less than one, but you have to put something. I ordered my product April 27 of this year today is June 17 and I still have not received my order. I emailed and was told that my order would be to me shortly. They said they were keeping track of it But that was not the case. My order had not moved since May 20 again I spoke with him and now they said they’re sorry for any inconvenience. This may have caused and if I would like them to resend the product or issue a refund this was an awful experience. I was so looking forward to getting my items. A friend of mine ordered, she got hers she loved it. I don’t know if she went through this company But yeah I don’t appreciate how this was handled and yes, I truly believe this was it is a scam.
the Afro scrubbing cloth itself is greatbut its the dodgy way they take other payments - like its a subscription. Had to cancel my card and my bank managed to get my money refunded. Dodgy practices. Dont purchase from this website - cannot be trusted.
I ordered two purple AfroScrubs and two red AfroScrubs from AfroScrub. While the purple scrubs were correct, they sent me two pink scrubs instead of the red ones I paid for. I contacted them immediately, explained the mistake, and even offered to return the pink scrubs so they could send me the correct red ones.They refused to send the correct items and refused to refund my money for the pink scrubs I did not order. Instead, they told me I could reorder the red scrubs myself with a 15% discount on a future purchase. This is completely unacceptable — I should not have to spend more money to receive the items I already paid for.To make matters worse, AfroScrub advertises that their products are shipped from Africa, but my order came from China, which feels misleading.I will not be ordering from AfroScrub again and cannot recommend them to others. Customers deserve honesty, correct orders, and fair resolutions when mistakes are made.
Would give negative stars. This company is a fraud and same with the carrier they use ACI Logistixs. Stole 60.00. It’s gone. The carrier says they have proof they delivered to my rural address, but lied. They can’t provide a signed receipt when stated they had a signed receipt. Tried to cancel before product was shipped because they sent an email saying they were out of stock but could replace with something else I didn’t want. The prices from what read is plastic anyway so putting micro plastics on your skin is gross enough, but lying and stealing is disgusting.
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