Review Time
The actual product of the African Net Sponge is great BUT as echoed by many people here, have been subscripted to a reoccurring charge I did not agree too! Fortunately my bank blocked it as suspicious, and have contacted to cancel the subscription.
Ordered 4 for my family I got an email stating the order had been delivered when I contacted the company to ask why I had not received the items as per the email they said that I had read the message wrong when my items finally arrived. The item themselves were lovely however a couple of days later a second payment left my bank account and I contacted them to dispute this only to be told I had signed up to a subscription and because I had signed up to the subscription it was my fault that the payment was coming out. I disputed this and asked them for a refund and to cancel the subscription and they only offered me a 20% refund on my subscription further emails back-and-forth and trying to contact them at all available ways possible (emails, website etc) They came back to me and advised that they only offer me a 40% refund and my payment because I had clicked and chosen to pay the subscription. Please do not use them. It’s another way of trying to get money out of you and trying to get your money back is absolutely ridiculous. I’ve now had no option but to go straight to my bank and report them to the fraud department and this is not a pleasant experience at all.
I hesitated a long time before ordering , and decided to try it out , I bought 2 sponges for £17 which is way overpriced but I thought if was a small-ish business and thought why not. The ads and website say everything is sourced from artisans in Nigeria , that’s is a LIE because on the tracking information you clearly see it’s been shipped from CHINA. Which makes the product even more overpriced. And a month after my purchase my bank had to stop a payment from Afroscrub for £23 (!) , when I tried to figure out what it was , I saw the mention of « membership » on their website. They did add a logo that said « VIP support - £0 » in my basket at checkout and I think it comes from that. Making people subscribe to a £20+ a month service without consent is CRAZY. Especially since their business has nothing to do with subscriptions , what would I be paying that £20 a month for ?? They’re scamy liars and I’m pretty sure their « founder » on the website is AI generated. Basically they send you £3 made-in-china sponges and overcharge you + try to take a monthly payment until you notice and stop them.
Ordered the 4 scrubs in May and was misled into a subscription. Did not find out about my subscription June when I was charged $29.99 but never received anything. Thinking it was on the way July gets here and I have another charge for $29.99 still no products. So I contacted them thru their site and can only send a email no number or anything. So I contacted them to cancel my subscription that I did not know I had and I received nothing for 2 months of paying. They responded and said because I had a subscription they will cancel it per my request and only refund me 20% of what I paid. I responded to there email and told them why would I pay for a subscription and not receive anything. They have order numbers and tracking numbers they can see if anything has been shipped out to me. I am done trying to support these businesses. Poor customer service. Product not what they say it is losses it’s lather after a couple uses. And color begins to fade, inconsistent stitching. It’s all hype you can buy a nice scrub to do better than this product. I am done supporting businesses that don’t appreciate their customers.
The African net sponge itself is a perfectly fine product. The companies policies and traps are where things aren't great with Afroscrub. When checking out the product there is a box that says "premium VIP support and access to new product launches", this type of box is often seen in the check out portion of websites and often means that you're agreeing to join their mailing list. Unfortunately, this was not the case for Afroscrub. What this box actually means is that you are agreeing to a subscription and will be charged every month for another product+shipping. It does not state anywhere in the process that you are agreeing to this subscription and my first knowledge was a charge on my account. When I queried Afroscrub about it they said it was because I didn't uncheck the box and that the charge could not be refunded as the order had already been sent to the warehouse (note that the warehouse is based in China - this location is also suspicious). After several frustrating emails and me quoting their own policy back to them I was able to get a refund and have the subscription cancelled but honestly the entire situation felt very suspicious and like a scam for more money
I had the same experience-unexpected, fraudulent charges added as free to my order. Then, they took $29.99 on July 1 and July 29 for this VIP charge that I did not order or agree to pay for. I’m having a hard time getting a refund. First they offered a gift card, then 30% refund, now 40% refund! Unacceptable. Beware of what you are getting into! Scammers! Poor business practice!
I purchased African Black Soap (3 in a pack) on July 28, 2025. I was charged for the product and shipping protection, and I received my order a few days later. On August 28th, 2025, my bank was debited £23.00 without me having made an order. I contacted the company today and received a quick reply that appeared to be a template response to customers, stating that I had clicked a subscription that was nonexistent when I checked out during my initial order. I was also informed that my money would not be refunded, but instead, I was offered a gift card. However, I have not received a further response to my email.
Don't bother! The items were recieved and seem okay however, they were not imported directly from suppliers, but from China. I know my geography isn't brilliant, but it's not that bad!I've also been signed up to their VIP subscription, which funnily enough I didn't agree to and I'm currently waiting for them to refund me for a payment that they are trying to take from my account. My bank is now involved and I'm still waiting to hear back from their company.
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