Review Time
Was very pleasantly surprised to receive a pay out after missing an event due to COVID.Always buy this insurance for event tickets for the peace of mind but the first time I had to claim I was expecting a battle to get my money back but surprisingly it was no hassle.The online form was very intimidating, requiring uploads for medical notes etc... but I just uploaded a photo of a positive lateral flow test for all the mandatory uploads and the claim was accepted.
Hi there, folks. Never buy this insurance for anything at all!If we file a claim, they will keep putting off obtaining the remaining supporting documentation until they finally deny it and inform us that the item's scope was not covered by our insurance!Very sad, I would never suggest it to anyone!
Bought an insurance as advertised on ticket master for no show. I had an urgent flight and couldn’t participate in the event. Obviously the T&Cs didn’t cover it - no surprise- read everything before you buy anything. They were very quick to reject the claim. Also no human interaction- automatic rejection.
Absolutely abhorrent insurance company, over 4 months after our 3 year old daughter was hospitalised in a major incident overseas we are still being given the run around. Ninety percent of their call centre staff are totally incompetent and lack necessary knowledge of their products and procedures. After months of half hearted apologies from staff (who openly admit a multitude of mistakes at their end) they still refuse to give our case to someone with the knowledge and insight to see it through to conclusion. Back to square one - Avoid at all costs!!
My Issue is with Allianz Assistance regarding Driveshaft corrosion. I had always taken out comprehensive level of cover for over approximately 9 years . On 03.11.2021 My car brokedown with loss of power and the car was jerking I took my car to local BMW dealership on 04.11.2021. The Dealership Contacted Allianz for approval For the work to be carried out under BMW Insured Warranty and my driveshaft claim was rejected failure due to corrosion. However, as I had full Comprehensive level of cover and the cover, included all insured components even the failure is due to normal degradation (wear & tear) and Covered all Components in my case driveshafts for the first 100,000 Mileage limit. I did not accept Allianz's decision I was given option to take my complaint to Financial Ombudsman which I did and after my complaint was investigated the complaint was not upheld due to the Corrosion I did not Accept Financial Ombudsman's final decision either and Their file was Closed. I had option to take my complaint to the court but due to cost involved to go through court proceedings I emailed Allianz on 18 July 2022 to Reopen and re -access My complaint and due to lack of communications, I had no response to my request but I continued to write letters to Managing Directors of AWP Assistance in London and Croydon and BMW Insured warrany, Croydon and further letter was also sent to Litigation Department of AWP Assistance, Croydon. I had no response to any of my letters . Later in June 2023 I found out the reason for not responding to my correspondences through BMW. The reason given was that Allianz will not change their mind and will not consider my driveshaft claim failure due to normal degradation (Wear & tear). Condition 6, 1st paragraph of their handbook 4102BMW 03/21. The main reason I did not accept Allianz's decision to decline my claim due to corrosion is that they have applied corrosion conditions on all three policyCover and the core conditions are not the same For fully comprehensive cover.The levels are set out under comprehensive policy cover.To my surprise the BMW Insured Warranty has changed their Terms & Conditions After Financial Ombudsman's Final report Was issued on 24.06.2022 and Financial Ombudsman's decision was based on their teams and conditions of policy hand book 4102BMW 01/21 .Now that AWP P& C SA has made policyWording and the terms & conditions More Clearer in line with my claim,as per handbook ref:4102BMW 01/23 page 19, 2nd paragraph. I kindly request Allianz to reconsider my legitimate claim on the basis of changes made to the policy wordings and terms and conditions for my ongoing warranty claim since November 2021 to my satisfaction. This ongoing issue has left me extremely dissatisfied with the level of service and quality provided. Being a long team customer of BMW I deserve to receive better treatment and swift resolution to my warranty claim. Allianz has other car Manufactur’s car warranties and each company has different terms and conditions. Allianz has rejected my claim without referring to BMW Insured Warranty terms & conditions. I would sincerely advise any one thinkingOf taking out any of Allianz's insurance Products is to be careful. This company is associated with AWP Assistances and policy terms & conditions are written byAWP P & C SA.In fact this warranty has worked out to be very expensive for me. I had to pay high premium of £422.00 annually to have Comprehensive level of cover and on top of this there is excess charges of £250.00 per each repair done and alsoBMW parts and repair labour cost is very expensive. I have now stopped give business to BMW. Allianz is BMW'S insurer and BMWHas not been very helpful in settling my claim.
I have the Travel Insurance Policy - Policy : KLMGB7000065498.I had accident while I was going to the airport, and I missed my fight .So I had to buy another fight it cost me £905 and I had to book a hostel it cost me about £22.They are just scammers, be careful, do not buy this insurance, it is just garbage.I will take them to the court .
I have worked with many assistance companies in my role as a US-Based flight nurse. A friend asked me to help with her travel medical issue. I was dreading calling, anticipating hours on hold. Quite the reverse, I got through almost immediately, explained the situation to "Trish" who was the Allianz rep. Trish was very understanding and actually conveyed a sense of concern. Trish quickly took the information and as promised called my friend and reassured her that Allianz would help her. I would have to say one of the best experiences with a travel assistance call center in many years !! Well done Allianz... Steve Williams, REVA
Layers and scammers. I place the claim last year and its still not sorted I have been calling every week and every time they have a new excuses for my claim what its not sorted yet. I contacted customer support who is the same useless as all other team. My next steps will be taking them to court. Terrible service. Please avoid them.
I could not attend Abba Experience as mu mother sadly dies. Claimed via my Policy I purchased when I bough the tickets via Ticketmaster. Had to chase many times. Eventually got email saying the money would be in my account within 5/10 working days on 12th September. Still nothing in my account as of 2nd October. Just been told that the I submitted the claim incorrectly!!! Shocking service.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more
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