Review Time
I took this Insurance out when i booked to see Blue via Ticketmaster on the 20th April as a treat for my daughter and i booked in October last year. Unfortunately my daughter had problems with her pregnancy (she wasn't pregnant when i booked) a couple of days before we were due to see Blue and she was told to rest from the Docs at A & E. I didn't want to go by myself and couldn't get anyone to take my tickets. This company make it as difficult as they can as they ask for documents you don't have. Avoid like the plague, absolutely terrible!
My wife was hospitalized with an appendicitis 2 days before we were due to travel so obviously we did not. Despite providing hospital discharge letter and flight details they continue to request irrelevant documentation - even after raising a complaint. It's like dealing with a brick wall.
Never ever raise a complaint as the customer service is so poorly. I have raised a claim to challenge their claim decision as country situation change-after I booked my travel and I was not able also to travel for sickness reasons. Received 10 days a go a complaint notification and no further respond. Called 4 times and left waiting every time more than 39 minutes with no respond with an answer machine all my advisors are still busy please hold . No respond back no update thickly is very strange fo ref such an FCA regulated company.
bought ticket insurance for a gig for 2 tickets, a friend also bought 2 tickets for the same gig. Our partners are unable to make the gig so I called to try to make a claim and refund the 2 tickets. Apparently not being able to make it isn't a good enough reason to want a refund. Seems pretty pointless to pay the extra for insurance for being unable to make the gig if not being able to make it isn't a good enough reason to get a refund.
Twenty two months for a travel claim to be processed. Customer service take an age to respond to emails. When claims department finally emailed me (after more than a year), they addressed me by the wrong name, asking for documents that did not exist. Slow to respond to Ombudsman judgement. When claims dept. finally processed the claim, they wrote with the incorrect sort code for bank a/c (their mistake, as they had previously paid compensation successfully). Money finally paid on 22 March, almost two years to the day since the planned holiday date. Avoid like the plague.
I had insurance for two tickets for Abba Voyage. My friend was ill so we couldn't go. This happened close to the event, two days before, so I put the tickets back on Ticketmaster, but for £10 less per ticket because I didn't know how easily they would sell. The tickets did sell, but because I had sold the tickets for less money, Allianz wouldn't pay me a penny. If I had put the tickets on at full price and they hadn't sold, Allianz would allegedly have paid me the full amount plus the booking fee. Having said that, I've just had a quick look at other reviews for Allianz on Trustpilot, and it might be better to grab any money you can yourself by reselling the tickets, because Allianz seem to be keen to avoid paying out.
The worst experience of service ever. Unfortunately I didn't have a choice but to use them as my travel insurance is through my bank.Long story short in June 2021 my family of 5 had to return from Turkey as the kids had gotten chickenpox.... fast forward to March 2024, I have finally got the remainder of the money from my u used flights.By this point most people would have given up on the claim but I got Financial Conduct Authority involved which helpedAllianz will use all sorts of excuses, they will ask for the same information 10 times for you to send in writing. They will ask for evidence that is more or less impossible to get.... just hang in there and get the FCA involved
Do not buy this fraudulent insurance. They say they cover "missed event" they do not. I have tickets that my partner brought to the same event as I purchased the same tickets last year but to an event that's 3 hours away from ourselves and my partners tickets are 20minutes down the road from us. It's a no brainer to save money. You would think having 2 sets of tickets for the same thing on the same day would qualify us missing the event but no. I don't see anywhere they have EVER paid out or even paid based on the reviews for things they say to cover. Ticketmaster really need to get them removed from their site.
I have never ever seen a company with so many bad reviews , how do they still operate? why are they not shut down ?My experience with them was a mix of all that those reviews had said , disgusting service , delay tactics , cut the calls off, make out they dont have your info' when they do . One of their favorite ploys is to say hold the line please , and keep you waiting for about 2 or 3 mins , and come back and ask you info they already all over again .If I lived near thier premises I would go and see them face to face , that is if they are operating at thier alleged address , it would not surprise me if that was front and they all operate from india or somewhere far away out of reach in a secret building. What does it take for some authority to look into thier despicable set-up and expose them for what they are , a bunch of crooks and scammers.
Had a manufacturer fault on my new car, and the assistance, run by Allianz, called for recovery.Although this was finally actioned it too 6hrs! They sent someone to be there within the hour.....but annoyingly, despite knowing it would need recovery by low loader and unable to fix due to electrical fault, they sent a man in a van.Eventually I had to abandon the car and get a lift home (fortunately not overly far). The arranged hire car compy called 8hrs later telling me they'd get a car then next day and advised I should "get a taxi home" good job id already gone home rather than waiting 8hrs for a car that wasn't coming!ANYWAY THE WORST PART:On return of my car following fixing, the car has scratches and scuffs conducive with strapping and holding down. Raised with Allianz and asked for the recovery report. They are slow to answer but did and asked for my paperwork and estimate to rectify. Sent to them and confirmed no paperwork given to me as they had to collect the car due to delays. Also sent cost estimate from dealer.NO RESPONSECHASED AGAIN NO RESPONSECHASING THROUGH MANUFACTURER BOW TOOADVICE: Don't bother with these, arrange your own recovery. ADVICE TO MANUFACTURERS: Please partner with respectable recovery providers, who share your principles! Not ones that ignore customers, don't care and are irresponsible!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more
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