ancestry.ca

3.8
3.8 Based on 151 reviews

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Average Rating

3.8

/
5

151 Reviews

5 Star
59%
4 Star
7%
3 Star
5%
2 Star
7%
1 Star
22%

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Review Time

Nawe29
Good

Very good speaking

5
Date of experience: May 04, 2022
Chip Hughes
Ancestry has put me in touch with six…

Ancestry has put me in touch with six 4th cousins, so far....and too many 3rd cousins to count.and counting

5
Date of experience: May 01, 2022
Guy M.
wonderful site

wonderful site. easy to navigate and use

5
Date of experience: Apr 25, 2022
Carl Foster
ThruLines must rely more on DNA than…

ThruLines must rely more on DNA than swiping misinformation from other family trees. If you continue this method; then put a DELETE button with EVALUATE. . For fifty years I searched for a missing link which was by approved by ThruLines a month ago. My ancestry is complete back 10 generations and four centuries to1500s to Dieppe, Normandy. My researched is DONE. I am 91 yrs. I will keep my membership awhile longer so people can view my family tree and converse with descendants and co-lateral relatives. Bill AMELL

5
Date of experience: Apr 24, 2022
Glen Long
Customer service is the worst

My son lost the postage paid box (fine, his fault) but when I called the 1-800 number to get the address I should mail it to, customer service agent acted like I asked her to solve world hunger. She seemed dazed and confused. She did give me the address in Ireland. I mailed it 9 weeks ago and they still haven't received it. I tried calling customer service and was on hold for 30 min so I hung up.Edit: Ancestry did reach out to me and resolved the situation. They are sending me a new kit.Edit # 2. They never sent me the kit. I called the 1-800 number and the person who answered the phone, I don't think she worked there. Once again, dazed and confused. She didn't seem to know how to answer simple questions. Finally realized they never sent replacement kit. She said "Ok I will expedite new kit. It will arrive in 7 to 10 business days". Umm, how is that expedited? Lol, next time I need answers, I think I'll have better luck calling a pizza place.

1
Date of experience: Apr 21, 2022
Juniper Taylor
Paid extra for 2 day shipping, not the case

Paid extra for my kit to arrive faster(2days) as it stated but it's not coming until 6 days after I had placed the order. So much for surprising my fiancè for our 6 year anniversary. Truly diappointing. Customer service was friendly.

3
Date of experience: Apr 21, 2022
Stetson
I just started using Ancestry and find…

I just started using Ancestry and find it very confusing and difficult to set up my family tree.

3
Date of experience: Apr 20, 2022
Dede
I signed up for Ancestry for a family…

I signed up for Ancestry for a family estate. I needed information on dates, names, etc. and it provided me with that.

5
Date of experience: Apr 20, 2022
Myrna
Long time member

Long time member. I have been able to expand my tree with the information available on Ancestry.

5
Date of experience: Apr 15, 2022
Cindy P.
I was not being able to access my…

I was not being able to access my account. He waked me trough it and fixed the issue I was having. He did all this with a kind heart. Thank you

5
Date of experience: Apr 14, 2022

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